Experience

State University of New York Cortland

• United States
• Higher Education
• 700 & Above Employee

• Manager of Donor Relations

  • Sep 2022 - Present

  Description:Manager of donor relations is a member of the Development Office and plays a vital role in the cultivation, management, acknowledgment and stewardship of donors to the Cortland College Foundation, Inc.Accountability: Contributing to the development and implementation of a donor-centered stewardship and communication program for the university; administration and planning; emotive and engaging writing; and project management to ensure donor agreement compliance and donor relations.Requirements:Demonstrate ability to genuinely communicate appreciation to individual donors, the community, and other public groups, through effective use of written, verbal and digital communication skills. Demonstrate effective interpersonal and organizational skills and ability to work in a complex higher education environment. Expertise in developing communications/messaging, fundraising strategies and donor events for diverse audiences. Ability to successfully prioritize and manage multiple projects to meet critical deadlines and follow through to completion. Consistently demonstrate organizational and record keeping skills, and computer literacy for the effective utilization of a relationship management system. Show less

• Advancement Operations Associate

  • Mar 2018 - Sep 2022

  Accountable for daily oversight and support of gift processing, stewardship, and reporting functions to insure accurate and consistent support of other Advancement operations. Responsible for the management of an interdisciplinary, team-oriented program to ensure efficiencies, use internal control systems and support the organization’s donor discovery, cultivation, solicitation, and stewardship efforts. Gift Processing• Oversaw responsibilities of the Gift Processing Clerk• Trained and oversaw gift processing tasks for the Office Assistant• Supplied interpretation and clarification of gift transactions• Coordinated matching gift opportunities• Point person for Challenge Day gift processing• Entered major gift pledges• Processed call center and online gifts Stewardship• Provided analysis and content review of stewardship efforts to provide appropriate donor acknowledgement and ensured timeliness of stewardship practices • Reviewed gift processing letters• Accurately communicated the receipt of gifts to campus stakeholders in a timely manner• Created copy for gift receipts, family memorial and pledge letters and updated mergesData Management & Reporting• Managed procedural consistency ensuring accurate reporting for internal & external constituents • Captured gift entry tasks in to assist with consistency and training• Oversaw evaluation and revision of checks and balances• Documented, implemented and provided training on procedural updates • Maintained a structure for online giving, ensuring accurate data management reporting• Entered new funds into Anthology • Created queries and reports to analyze performance of various fundraising initiatives• Developed a process and procedures manual• Provided input for constituent segmentation for targeted appeals and events• Served on Payment Card Industry Data Security Standards committee• Oversaw PCI compliance for advancement operations• Facilitated Process Improvement Services Team meetings Show less



The REV Theatre Company

• United States
• Entertainment
• 1 - 100 Employee

• Director of Audience Services & Patron Relations

  • May 2013 - Mar 2018

  • hired seasonal staff for Box Office & Front of House • created & maintained season schedule• responsible for reporting on all ticketing sales and donations• managed the box office operations at three separate venues• administered season set-up/ managed subscription renewal period• collaborated with Marketing to create copy for box office collateral• managed all aspects associated with patron donations • assisted with execution of annual Gala• conceptualized and directed annual Usher Tea• produced monthly donor reconciliation reports for accounting• fabricated mailing lists for Marketing, Development and Box Office • entered gifts/produced acknowledgements/maintained playbill listing/managed donor benefits • created solicitation concept: “round-up” to increase donations with each ticket sale Show less

• Assistant Box Office Manager & Patron Development

  • Nov 2012 - May 2013

  • produced daily ticketing reconciliation reports for accounting • point person for booking Spotlight Sponsorships/ managed donor benefits • entered gifts/produced acknowledgements/maintained playbill listing• created copy for donor correspondence• reconciled weekly internet sales• addressed patron concerns• pulled and generated mailing lists • created buyer types/source codes/campaigns• maintained data base

• Fund Development Assistant

  • May 2011 - Nov 2012

  • responsible for grant writing/follow-up reporting/researching new grants• entered patron gifts/produced acknowledgements• executed/supervised special events• managed donor benefits/produced donor recognition names for playbill listings• created copy for newsletters/select press releases/donor correspondence• recorded minutes for Development Committee meetings• prepared monthly reports for accounting/managed database/created reports • generated/prepared mailing lists and work with printer/mail house Show less



Syracuse Symphony Orchestra

• United States
• Performing Arts
• 1 - 100 Employee

• Patron Development and Relations Manager

  • Jun 2010 - Apr 2011

  • managed and created copy for direct mail campaigns • communicated with mail house for all direct mailings • responsible for daily gift entry and prepared daily reports for finance department • collaborated with Patron Development team to enhance patron experience • organized materials for specific Board committee meetings • oversaw and reconciled development budget • arranged all donor receptions and patron appreciation events • managed and created copy for direct mail campaigns • communicated with mail house for all direct mailings • responsible for daily gift entry and prepared daily reports for finance department • collaborated with Patron Development team to enhance patron experience • organized materials for specific Board committee meetings • oversaw and reconciled development budget • arranged all donor receptions and patron appreciation events



Cancer Recovery Foundation of America

• Major Gifts and Planned Giving

  • Sep 2008 - Sep 2009

  • researched new donor software and managed data conversion • created innovative donor appeal letters and mailings • generated creative concepts for producing and increasing donor gifts • created specialized reports using Orange Leap • cultivated donor relationships through increased communication • crafted/distributed Planned Giving material/conducted prospect donor research • imported data and produced acknowledgement letters • researched new donor software and managed data conversion • created innovative donor appeal letters and mailings • generated creative concepts for producing and increasing donor gifts • created specialized reports using Orange Leap • cultivated donor relationships through increased communication • crafted/distributed Planned Giving material/conducted prospect donor research • imported data and produced acknowledgement letters



The Glimmerglass Festival

• United States
• Performing Arts
• 1 - 100 Employee

• Development Manager

  • Mar 2006 - Oct 2007

  •processed donor gifts and created acknowledgment letters•organized/implemented design schemes for special event weekends•consulted with outside vendors•prepared Board materials/selected venues for Board meetings•created specialized reports using ProVenue•arranged teleconferences and worked with celebrity guest artists•prepared mailing lists/created brochures and invitation materials•organized accommodations for event speakers/artists/VIP donors•researched/interviewed/hired new caterer for the company•managed daily Mountain Picnic operations•created projections for 2008 Special Events budget•oversaw activities of summer interns Show less

• Assistant Ticket Office Manager

  • Jun 2005 - Mar 2006

  •processed ticket/subscription/special event sales•completed daily financial reporting •managed and maintained patron/VIP data base and ticket orders•supervised activities of summer interns•printed/sent patron tickets•assisted with marketing promotions•addressed customer concerns