Experience

Goldenrod Corporation
• United States
• Machinery Manufacturing
• 1 - 100 Employee
• Inside Sales

  • Jan 2019 - Present


J.R. Merritt Controls, Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Office Supervisor

  • Dec 2013 - Jan 2019

  • Assist with travel planning for the President, and the Vice President and associated air, hotel, and car reservations. Both domestic and international. • Provide general office support including ordering and stocking office supplies. • Negotiate with the various vendors for best pricing. • Coordinate sales meetings and arrange the catering for these annual events. • Coordinate staff summer and holiday events. Including arranging give away. • Distribute company-wide announcements. • Create various reports to assist in sales forecasting. • Develop presentations for meetings and special events. • I am a super user within the various platforms. • Establish and monitor procedures for the contact management system to improve company operational efficiency. • Implement procedural and policy changes to improve company standards. • Answer incoming calls and manage company voicemail. • Process customer orders. • Assist customers with questions, trouble shooting, quotes, order status, and changes. • Manage and support top customers including international and bilingual. • Handle projects as assigned. Show less



FAST Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• International Sales Support Specialist

  • Jun 2012 - Nov 2013

  • Assisted in opportunity tracking and issue resolution for our customers for retention and build new business. • Partnered with outside sales representatives to enhance communication from our customers. • Managed and maintained the sales manager’s forecast for company review. • Answered incoming calls and processed orders. Along with data entry. • Coordinated sales meetings, booked conference rooms, and attended tradeshows. • Assisted all customers, including bilingual, with product, pricing structure, and procedure questions. • Liaised with manufacturing, finance, and development to ensure the delivery of quality products. • Responsible for the proper governmental documentation required with all exports. Show less



Prime Resources Inc.

• United States
• Business Consulting and Services

• Customer Service Trainer

  • May 2011 - Jun 2012

  • Developed the new hire customer service representative training process and manual. • Set up individual work stations for a high volume environment. • Trained and monitored new hire customer service representatives. • Handled customer complaints for internal and field representatives. • Assisted all customers including bilingual, with product, compensation plan, and procedure questions. • Developed the new hire customer service representative training process and manual. • Set up individual work stations for a high volume environment. • Trained and monitored new hire customer service representatives. • Handled customer complaints for internal and field representatives. • Assisted all customers including bilingual, with product, compensation plan, and procedure questions.



CiDRA Corporation

• Computer Hardware Manufacturing

• Client Care Associate

  • Nov 2010 - Mar 2011

  • Collaborated with sales staff, engineers, regional representatives, and customers worldwide. • Researched and analyzed mining projects and updated the project tracking materials daily. • Presented findings to senior management on a monthly basis. • Generated, organized, and translated press releases for trade journals and field representatives. • Trained and mentored field representatives in Latin America to utilize the new database. • Collaborated with sales staff, engineers, regional representatives, and customers worldwide. • Researched and analyzed mining projects and updated the project tracking materials daily. • Presented findings to senior management on a monthly basis. • Generated, organized, and translated press releases for trade journals and field representatives. • Trained and mentored field representatives in Latin America to utilize the new database.



FreeLife International

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• International Project Manager

  • Jul 1997 - Nov 2008

  • Spearheaded and tracked projects for 14 international offices for the Vice President of International. • Coordinated with international legal services, U.S. and International Customs, and product regulatory offices to ensure proper importing to all participating countries. • Worked with the development of new entities including the Dominican Republic, Philippines, Australia, and Thailand. • Extended international trips to the Philippines, Australia, and Thailand to set up and train the local customer service teams. • Supported strategic and tactical project planning with all departments through team efforts, strong focus, and communication via emails, webinars, and conference calls. • Supervised country managers and importers for offices in the Caribbean Islands, Mexico, Philippines, and Puerto Rico. • Worked with the events team as a committee head at the company conventions. Including the company retreats rewarding their distributors. Only elite team members attended. • Coordinated the staff meals, travel, and car service for the conventions. • Arranged staff / distributor give away. • Coordinated with Marketing on the various reports needed for distributor awards to be presented at the conventions. Customer Service Supervisor/Puerto Rico & International Liaison • Hired, managed, and trained a staff of ten employees. • Conducted annual evaluations and coached team members. • Monitored calls on a daily basis to ensure accuracy. • Handled customer complaints and problem solved solutions. Show less



United HealthCare

• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Representative

  • Jan 1999 - Jan 2000

  Processed claims, assisted the Spanish-speaking customers, and assisted customers over the phone. Processed claims, assisted the Spanish-speaking customers, and assisted customers over the phone.