Experience

Town of Herndon

• United States
• Government Administration
• 100 - 200 Employee

• Tax Administrator Supervisor

  • Jun 2022 - Present



D4C DENTAL BRANDS, INC.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Treatment Coordinator

  • Jan 2022 - Jun 2022

  • Responsible for achieving office monthly Key Performance Indicators (KPI’s) for new patients, recalls, conversions, and starts by establishing strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Overseeing patient flow, chair times, and scheduling process to ensure patient satisfaction, efficient chair flow, and achieved case acceptance goals. • Patient care coordination and liaison between patients… Show more • Responsible for achieving office monthly Key Performance Indicators (KPI’s) for new patients, recalls, conversions, and starts by establishing strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Overseeing patient flow, chair times, and scheduling process to ensure patient satisfaction, efficient chair flow, and achieved case acceptance goals. • Patient care coordination and liaison between patients, doctors, insurance companies, and other specialists. • Manage consultations, dental charts and progress reports in a fast-paced environment working with diverse providers and clinical teams. • Knowledgeable in various insurance plans, reimbursements systems, manuals, exclusions, and limitations while ensuring all predeterminations and claims have been submitted to reduce barriers to treatment acceptance. Show less • Responsible for achieving office monthly Key Performance Indicators (KPI’s) for new patients, recalls, conversions, and starts by establishing strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Overseeing patient flow, chair times, and scheduling process to ensure patient satisfaction, efficient chair flow, and achieved case acceptance goals. • Patient care coordination and liaison between patients… Show more • Responsible for achieving office monthly Key Performance Indicators (KPI’s) for new patients, recalls, conversions, and starts by establishing strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Overseeing patient flow, chair times, and scheduling process to ensure patient satisfaction, efficient chair flow, and achieved case acceptance goals. • Patient care coordination and liaison between patients, doctors, insurance companies, and other specialists. • Manage consultations, dental charts and progress reports in a fast-paced environment working with diverse providers and clinical teams. • Knowledgeable in various insurance plans, reimbursements systems, manuals, exclusions, and limitations while ensuring all predeterminations and claims have been submitted to reduce barriers to treatment acceptance. Show less



Valderrama Orthodontics

• Melbourne, Florida Area

• Office Manager

  • Jan 2019 - Aug 2021

  • Implemented Lean Six Sigma methodologies through initiatives and strategies that accelerate the efficiency, effectiveness, and profitability of the company operations at each location. • Managed daily, monthly, and yearly revenue data and directly reported to the Chief Executive Officer and owner. • Procured a growth of 70% in revenues and collected 97% of the company account receivables between 2018 and 2020. In 2020 the company gained $1.3M in revenues, and a 30% growth in revenues… Show more • Implemented Lean Six Sigma methodologies through initiatives and strategies that accelerate the efficiency, effectiveness, and profitability of the company operations at each location. • Managed daily, monthly, and yearly revenue data and directly reported to the Chief Executive Officer and owner. • Procured a growth of 70% in revenues and collected 97% of the company account receivables between 2018 and 2020. In 2020 the company gained $1.3M in revenues, and a 30% growth in revenues was projected for 2021. • Developed, implemented, and enforced projects to improve patient flow and patient satisfaction while ensuring the delivery of high-quality dental care and customer service. • Managed and mentored staff members while building the company’s culture and ensuring the continuous training and development of the staff. • Strategized and executed data-driven marketing campaigns (internal and external) resulting in a 70% increase in new patient referrals and an important stimulus to the company’s sales rate. • Highly skilled in ensuring that the day-to-day operations of each clinical facility were running in an efficient manner. • Exceptionally talented at resolving patient issues in accordance with the policies and procedures of the practice and healthcare regulations. Show less • Implemented Lean Six Sigma methodologies through initiatives and strategies that accelerate the efficiency, effectiveness, and profitability of the company operations at each location. • Managed daily, monthly, and yearly revenue data and directly reported to the Chief Executive Officer and owner. • Procured a growth of 70% in revenues and collected 97% of the company account receivables between 2018 and 2020. In 2020 the company gained $1.3M in revenues, and a 30% growth in revenues… Show more • Implemented Lean Six Sigma methodologies through initiatives and strategies that accelerate the efficiency, effectiveness, and profitability of the company operations at each location. • Managed daily, monthly, and yearly revenue data and directly reported to the Chief Executive Officer and owner. • Procured a growth of 70% in revenues and collected 97% of the company account receivables between 2018 and 2020. In 2020 the company gained $1.3M in revenues, and a 30% growth in revenues was projected for 2021. • Developed, implemented, and enforced projects to improve patient flow and patient satisfaction while ensuring the delivery of high-quality dental care and customer service. • Managed and mentored staff members while building the company’s culture and ensuring the continuous training and development of the staff. • Strategized and executed data-driven marketing campaigns (internal and external) resulting in a 70% increase in new patient referrals and an important stimulus to the company’s sales rate. • Highly skilled in ensuring that the day-to-day operations of each clinical facility were running in an efficient manner. • Exceptionally talented at resolving patient issues in accordance with the policies and procedures of the practice and healthcare regulations. Show less



Valderrama Orthodontics

• Melbourne, Florida, United States

• Financial and Treatment Coordinator

  • Jun 2017 - Dec 2018

  • Developed, implemented, and enforced new procedures for revenue cycle management that resulted in a 30% to 60% revenues growth per year. • Managed 400+ patient accounts including contracts, billing, collections, insurance reimbursements, and financial agreements. • Formulated and monitored new systems for clinical billing, coding, collections, and insurance claims while reducing billing errors by 70%. • Managed account payable, equipment purchasing, and payroll processes… Show more • Developed, implemented, and enforced new procedures for revenue cycle management that resulted in a 30% to 60% revenues growth per year. • Managed 400+ patient accounts including contracts, billing, collections, insurance reimbursements, and financial agreements. • Formulated and monitored new systems for clinical billing, coding, collections, and insurance claims while reducing billing errors by 70%. • Managed account payable, equipment purchasing, and payroll processes, communicating with vendors to negotiate contracts, adjudicate invoices, and resolve problems. • Improved treatment acceptance rate (from 50% to 85%) by founding strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Achieved sustainable sales and revenues growth during my period in the position. • Improved patient flow and patient experience while leading projects that reduced appointment, waiting, and chair times, as well as no-shows, and cancellations. • Maintained the treatment schedule for the provider and ensure the efficiency and accuracy of the clinical team flow. • Coordinated patient care and worked as a liaison between patients, doctors, insurance companies, and other specialists. • Exceptionally talented in resolving patient issues in accordance with the policies and procedures of the practice and healthcare regulations. Show less • Developed, implemented, and enforced new procedures for revenue cycle management that resulted in a 30% to 60% revenues growth per year. • Managed 400+ patient accounts including contracts, billing, collections, insurance reimbursements, and financial agreements. • Formulated and monitored new systems for clinical billing, coding, collections, and insurance claims while reducing billing errors by 70%. • Managed account payable, equipment purchasing, and payroll processes… Show more • Developed, implemented, and enforced new procedures for revenue cycle management that resulted in a 30% to 60% revenues growth per year. • Managed 400+ patient accounts including contracts, billing, collections, insurance reimbursements, and financial agreements. • Formulated and monitored new systems for clinical billing, coding, collections, and insurance claims while reducing billing errors by 70%. • Managed account payable, equipment purchasing, and payroll processes, communicating with vendors to negotiate contracts, adjudicate invoices, and resolve problems. • Improved treatment acceptance rate (from 50% to 85%) by founding strong relations with patients and families, providing treatment education, financial assistance, and coordinating patient care. • Achieved sustainable sales and revenues growth during my period in the position. • Improved patient flow and patient experience while leading projects that reduced appointment, waiting, and chair times, as well as no-shows, and cancellations. • Maintained the treatment schedule for the provider and ensure the efficiency and accuracy of the clinical team flow. • Coordinated patient care and worked as a liaison between patients, doctors, insurance companies, and other specialists. • Exceptionally talented in resolving patient issues in accordance with the policies and procedures of the practice and healthcare regulations. Show less



Maria Victoria Penagos, CPA Firm

• Bogota,D.C., Capital District, Colombia

• Accounting Assistant

  • Apr 2013 - Mar 2015

  ● Responsible for the client financial record updates and maintenance as well as data entry in Excel and SIIGO, accounting software. ● In charge of the end of the month bank accounts reconciliation for multiple clients. ● Manually recorded monthly invoices, expenses, and income into SIIGO accounting software. ● Assisted with the preparation of annual declaration and tax reports for the state control entity of Colombia, DIAN ● Responsible for the client financial record updates and maintenance as well as data entry in Excel and SIIGO, accounting software. ● In charge of the end of the month bank accounts reconciliation for multiple clients. ● Manually recorded monthly invoices, expenses, and income into SIIGO accounting software. ● Assisted with the preparation of annual declaration and tax reports for the state control entity of Colombia, DIAN