Experience

M & M Healthcare Group, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Owner

  • Jan 2002 - Present



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Divisional Vice President

  • Jul 1998 - Apr 2003

  DVP at Brookdale Senior Living DVP at Brookdale Senior Living



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Operations / Corporate Education and Quality Assurance Manager

  • Jul 1996 - Aug 1998

  Established and led a quality assurance program for thirty-assisted living programs in ten different states. Implemented a training methodology that was used in five regions and for 700 employees producing annual deficiency free health department surveys. • Traveled to 30 facilities to evaluate quality. Made recommendations and took corrective action. Led the creation and implementation of policies and procedures, programs and system development for existing and acquired residences.

• Regional Director of Operations

  • Jan 1992 - Oct 1996

  Balanced effort between 6 existing properties and four newly opening properties in Ohio, New Mexico and Pennsylvania. Maintained an 85-89% occupancy rate.zoning approvals.Negotiated contracts for incontinence initiative, new pharmacy provider, falls prevention program and new food vendor, in order to reduce company expenses and increase consistency of service from outside vendors. Upgraded marketing efforts by improving sales outreach. Developed classroom and on the job training to teach and reinforce best sales practices. Increased occupancy rates. Audited each location to identify performance deficiencies and took corrective action.Developed and delivered a 5 day comprehensive training program to prepare residence directors for daily operations. Motivated directors to deliver high quality service.