Mari Stanfield
Business Development Manager at Alemba- Claim this Profile
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Bio
Credentials
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Elastic Search Core Training
Elastic Search Core TrainingMar, 2015- Nov, 2024
Experience
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Alemba
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Manager
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Oct 2019 - Present
Reporting to the CEO, the Business Development Manager is responsible for providing advanced technical guidance and best-practice advice to customers within their assigned region. Job Responsibilities:Illustrate and plans how the Alemba’s software and professional services can meet the customer or prospective customer’s requirements through product demonstrations, written proposals and tender responses.Identify and develop the next set of Alemba “champions” within existing customer accounts.Maintain and develop proficiency expertise with Alemba products and associated processes (e.g., ITIL®).Attend customer meetings, including regular in-person visits. Give detailed demonstrations of Alemba’s Service Management Product.Provide support in the use, configuration and deployment of Alemba’s products to the sales staff and external customers.Complete requirements documents from customers as part of the sales process.Provide detailed market feedback to the product development team on what features the product needs to succeed in the market.Assist marketing activities through the generation of customer success stories, product feature reviews and product certification submissions.Participation in User Groups, Forums, and Trade Shows.Meets with key customer contacts on a regular basis. Document and manage customer issues enhancement requests, and service requests by acting as the main point of management contact for assigned accounts.Work with management to measure customer satisfaction, and execute improvements where the opportunities to do so are identified.Maintain and grow Alemba revenue streams with assigned accounts to agreed targets.Creatively seek out and provide solutions to customer challenges that, at the same time generate revenue opportunities.Work with sales management to forecast and prioritize opportunities. Show less
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Technical Advisor
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May 2018 - Oct 2019
This role is a great learning opportunity to be able to transition to a more advisory and account management role at Alemba.In this role I'm responsible for providing advanced technical guidance and best-practice advice to customers and the Business Development and Account Management Teams in the assigned region (and potentially other regions as requested). I also assist in the development of commercially-viable Statements of Work, Estimates and Quotations, lead software demonstrations as part of a sales opportunity, and provide technical support to internal and external stakeholders. Responsible for the overall customer satisfaction with Alemba products, services and company interactions for assigned accounts. Within assigned accounts, responsible for maintaining and growing revenue across Alemba’s product line – software licenses, professional services and maintenance and support contracts. Provide expert advice and recommendations on product and process solutions to customers. I also help to provide monitoring of the support load of our current clients to sales and PS to assure all teams are aware of current client support statuses to ensure we can help our clients to the best of our ability. Show less
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Application Support Analyst
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Oct 2015 - May 2018
Alemba is a software company, making ITSM software. The software is customizable for any scale business, we're a VMware partner, a Microsoft gold partner and PinkVERIFY certified for ITIL.• This is a software support role, assisting clients to configure our software or fixing issues with their configuration of our software or their system, and analyze actual issues with our software. We are a vendor, I fix our product or help troubleshoot when it's the hardware/setup.• Requires building virtual systems for testing daily. I spend most of my time building and digging into server issues on different versions of software, configured in different ways for different business needs, on systems that have different components. I have to understand the clients’ environment and their business needs, and the criticality of different issues.• Requires good documentation, tracking and management of issues, results, logs, contacts with clients, and steps going forward.• Able to determine version specific issues and if the issues have been fixed going forward.• This job has also given me the opportunity to dig more into code and SQL queries and joins for information gathering, and has let me go furthur into htm/css page code breakdown.• My local team covers NZ, the Americas, the Carribeans, and we help AU when needed.Projects: • Build data analysis graphs in QLik for quarterly reporting• Take over deployments and upgrades of our own ITSM servers, both prod and test. (since we make the software I deploy and we use the latest versions ourselves, the deployments are fairly frequent)Other roles include: US contact for business processes: managing mail, checks, managing our business move, occasional site purchasing, Laptop setup for all US employees and training new on-site employees, and Local Safety Officer. Show less
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Solera | DealerSocket
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United States
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Software Development
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300 - 400 Employee
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NOC System Analyst
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Apr 2014 - Jul 2015
• This job was a great learning opportunity. I worked on a solid team with multiple departments to optimize different monitoring and alerting applications. These help us react and maintain stable network operations and application stability. The environment was constantly changing which provided many learning opportunities as I developed solutions. My largest projects were our ELK log monitoring setup, and making sure our monitoring and alerting in the new data center is optimized. I tested and built out our Zenoss users and groups to allow the devs to view data for the machines they need access to. • This job entailed customizing all monitoring systems with appropriate threshholds, alerts, graphs, and reporting. • I actively monitored the network and applications, and worked with all other relevant departments to resolve issues that arose. This required research into new technologies and best practices to be more aware of the problems that could arise on the network, to avoid them in the future. • Required investigation into incident cause and effect, tracking of incidents, and development of safeguards to avoid future similar incidents. Also requires regular monitoring of ip reputations and network uptime. • Every other week this role was on call on top of regular work hours, to respond to all impact incidents 24x7, coordinating with the team and the other relevant IT teams to resolve outages, which is followed up with reporting on and determining how to avoid the incidents. • I worked with Zenoss, App Dynamics, Google Analytics, ELK, Panopta, Pagerduty, PMTA, Return Path, Service Now, Team City, and other monitoring applications. This was mostly Windows and VM's environment, with many web servers, SANs, network devices, tunnels, and SQL. This required learning some python and basic regex and linux to do most of the configuration. Show less
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BCS Consultants
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network Administrator
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Aug 2013 - Dec 2013
Network Administrator for networking and cloud solutions for a telecoms and network consulting company. Main job responsibilities include responding to all NOC alerts, maintaining backups and alerting, remote and on-site support, and troubleshooting servers. Also included desktop support and occasional assistance after-hours for reboots or issues. Network Administrator for networking and cloud solutions for a telecoms and network consulting company. Main job responsibilities include responding to all NOC alerts, maintaining backups and alerting, remote and on-site support, and troubleshooting servers. Also included desktop support and occasional assistance after-hours for reboots or issues.
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Genoptix, Inc.
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United States
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Hospitals and Health Care
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1 - 100 Employee
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IT Support Technician
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Apr 2012 - Aug 2013
• This is a technical helpdesk role, assisting remote and on-site users (almost 1k users). • Received an 8% raise after 10 months. • My SLA was over 98% for 2012, with most completed tickets in my dept. since I joined the team (over 400 more than the next Technician, 2.1k total), on top of being diligent at this position and exceeding goals set, I’ve integrated myself with the infrastructure team and stepped up on many roll-outs and helped in troubleshooting problematic issues with security, networking, internet, and VPN issues. • I learned troubleshooting/patching requirements with Symantec and Windows updates, was training to do the weekly and monthly backups with our System Engineer, helped prevent the loss of encryption keys when we switched our encryption software, and learned troubleshooting/management for Verint. Taught myself Powershell scripting for ease-of-use in AD, and created IRP for viruses. • Required being able to administrate and troubleshoot the following software, systems, and processes: Windows XP/7, imaging, AD Administration, Exchange Administration, Office, Adobe, Flash, encryption with PGP and BitLocker, Antivirus, bluecoat, Internet Browsers, VPN, laptops/desktops, wireless and broadband adaptors, drivers for all devices, port activation, mapping copier/printers, as well as managing services on them, enabling ports, BIOS upgrades, imaging, hardware troubleshooting. Other projects: kept vulnerabilities on workstations below 8% (I exceeded the requirement and kept it around 3-5% after I reduced it from 12-15%),managed hard drive inventory, helped uniform inventory process, updated image to unify systems being deployed, worked on restoring functionality of Verint monitoring systems. Show less
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University of Central Lancashire
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United Kingdom
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Higher Education
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700 & Above Employee
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IT Research Intern
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May 2010 - Sep 2010
Setup a physical network test bed for network testing to be run (via scripts sending TCP traffic through the network) to be used for comparison between ns-3 and real environment. These systems were all configured in command line Linux. This job required advanced troubleshooting skills and the ability to research and problem solve independently. Test bed setup included: • Ubuntu Server: DHCP Server setup with static IP addressing, TFTP Server, SSH Encryption, LDAP authentication, Apache2, Nagios, and NFS • Ubuntu Client kernel configured to remote (PXE) boot (for multiple users) from an Ubuntu Server via NFS • Configured an Ubuntu machine to act as a router for the network, and created scripts to bootup the client machines and assign routes on bootup. • Configured switches for remote monitoring, and configured NRPE for network monitoring. • Setup external hard drive to store backups of the servers using rsnapshot. • Setup remote home directories which mount from the server upon login. • Researched technologies and produced presentations in topics of interest and progress in Computing. My topics of interest focused on display techniques (comparing Super AMOLED to other displays) and touchable hologram technologies... (I know these topics aren't network related, but the development of displays and interaction with technology is interesting to me!) Show less
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Self employed
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Rockville, MD, and Preston, UK
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Freelance IT Repair Technician (part time)
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Oct 2007 - May 2010
• Picked up independent jobs for personal Desktop/Laptop PC repair. • Resolved issues with any and all personal hardware/software, did reimaging, virus/malware removal, fixed internet issues with router/modem resets and recommended upgrades as necessary to users. • Picked up independent jobs for personal Desktop/Laptop PC repair. • Resolved issues with any and all personal hardware/software, did reimaging, virus/malware removal, fixed internet issues with router/modem resets and recommended upgrades as necessary to users.
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Barbeau Enterprises
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Jersey City, NJ, and NYC, NY
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IT Technician (part time)
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May 2005 - Jun 2007
• Setup and installed software, imaged systems and installed updates, as well as additional software, and hardware for large corporation workstations throughout NYC and the Jersey City area. • Managed on several of the later deployments, which required monitoring others doing the setups, and making sure their work was completed correctly and in the time needed while still completing my part. • Setup and installed software, imaged systems and installed updates, as well as additional software, and hardware for large corporation workstations throughout NYC and the Jersey City area. • Managed on several of the later deployments, which required monitoring others doing the setups, and making sure their work was completed correctly and in the time needed while still completing my part.
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Education
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2007 - 2011
University of Central Lancashire
Bachelor of Science (BSc), Computer Networks and Technology -
2005 - 2006
Chubb Institute
Technical School, A+ Hardware, A+ Software, Forensics
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