Experience

OlyBet Group

• Estonia
• Entertainment Providers
• 100 - 200 Employee

• Customer Engagement Project Manager

  • Jan 2022 - Present

  - Managed and directed loyalty-based IT and marketing projects across six countries, ensuring successful execution and delivery, which included the following: - Scoping project requirements, goals, and deliverables from the business perspective - Developed comprehensive project plans by working closely with cross-functional teams to ensure alignment on requirements, timelines, KPIs, and budgets - Managing and engaging with both internal and external stakeholders by communicating regularly on project progress, creating and keeping tabs on documentation, and ensuring all expectations and needs are met - Developing a self-service kiosk product in collaboration with the product team - Identifying the software requirements from business perspective - Designing the software interface and hardware in collaboration with external partners, providing requirement briefs, and providing feedback - Testing the product for bugs, and reporting them - Writing the proper documentation and user guidelines for employees, and managing the communication flow after the product launch - Assisted on the real-time data project, which was the pre-requirement for marketing automation platform integration - Improving customer engagement by in collaboration with the product team launching a new self-service lobby on the website Show less



Tele2 Eesti

• Estonia
• Telecommunications
• 100 - 200 Employee

• Device Marketing Project Manager

  • Aug 2021 - Dec 2021

  - Responsible for planning, organizing, and executing device campaigns.- Working closely with the product and business teams to set sales targets and KPIs- Collaboration with device partners to align on campaigns, the expected results, and resource allocation- Improving conversion rates by creating and executing digital campaigns such as “Wheel of fortune” and “Scratch card”- Collaboration with the creative agency, social media agency, digital marketing agency, and the production agency - Optimizing and planning campaign communication channels by working with the CRM team - Assisting with website upkeep and content management, by creating campaign landing pages, changing content, and creating visuals when needed Show less

• Retail Communication Specialist

  • Nov 2020 - Dec 2021

  - Responsible for communication materials in retail shops - Managing retail shop TV screen’s content using MagicInfo - Improved stakeholder communication by developing a strategic approach for communication between retail shop specialists and the marketing department- Renewing the retail shop marketing materials, optimizing customer experience in retail shops

• Internal Communication Specialist

  • Jun 2020 - Feb 2021

  - Developed an internal communication strategy that was aligned with company values, goals, and increased employee engagement and involvement - Planned events which included ideation, external partner management, and communication- Led the summer internship program- Assisting on social media with copywriting, content production, and planning



Tele2 Eesti

• Estonia
• Telecommunications
• 100 - 200 Employee

• Communication Trainee

  • Jul 2019 - Aug 2019