Experience

Longwood Management Corporation

• Hospitals and Health Care
• 100 - 200 Employee

• Lead Corporate Recruiter

  • Aug 2022 - Present

  Help leadership team with training and onboarding new RPO employees. Plan sourcing strategy according to market demand using all available databases, job boards, internet searches and referral campaigns via phone, email and social media avenues in order to establish relationships and grow the network of qualified Healthcare Professionals for current or future open positions. Source qualified Candidates by using a variety of resources and technology. Consult Candidates on their current… Show more Help leadership team with training and onboarding new RPO employees. Plan sourcing strategy according to market demand using all available databases, job boards, internet searches and referral campaigns via phone, email and social media avenues in order to establish relationships and grow the network of qualified Healthcare Professionals for current or future open positions. Source qualified Candidates by using a variety of resources and technology. Consult Candidates on their current and ideal situation, probing for unspoken needs using a consultative selling style to gain dedication to take urgent action on the available opportunities. Screen Candidates to ensure they meet all minimum qualifications and salary requirements. Exceeds individual daily and weekly critical indicator goals to consistently meet production standards. Post and Update internal and external job postings according to high priority positions. Update productivity reports Assist with special projects as needed

• Regional Corporate Recruiter

  • Aug 2021 - Aug 2022

  Post jobs on job sites according to vacancy reports from multiple facilities On a day-to-day basis, source and identify qualified candidates to develop pools of talent for the various jobs within a particular function. Call the candidates who apply on Indeed and Ziprecruiter to schedule interviews on a daily basis. Meets and exceeds established hiring goals, budgets, and performance standards Develops and maintains relationships with candidates. Tracks and reports productivity… Show more Post jobs on job sites according to vacancy reports from multiple facilities On a day-to-day basis, source and identify qualified candidates to develop pools of talent for the various jobs within a particular function. Call the candidates who apply on Indeed and Ziprecruiter to schedule interviews on a daily basis. Meets and exceeds established hiring goals, budgets, and performance standards Develops and maintains relationships with candidates. Tracks and reports productivity and weekly activity to ensure that the minimum company expectations are met or exceeded. Work on training and monitoring the facility-based recruiters on a daily basis. Act as a point of contact for the facility-based recruiters for any coaching and mentoring needs. Visit facilities at least once a month to make sure the recruiting process is running smoothly. Performs other duties as assigned/necessary



LTD Consulting, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • Mar 2019 - Jul 2021

  Active prospecting of companies in order to find potential new clients. Commercial negotiation Interview and evaluate the applicants Detect incoming projects and organize appointments Search of applicants meeting the need of our clients Managing the interview to select the best applicant for the position Organize the meeting between the applicant and the client Understanding and analyzing client needs Development of a client portfolio Office Visits/ Outside… Show more Active prospecting of companies in order to find potential new clients. Commercial negotiation Interview and evaluate the applicants Detect incoming projects and organize appointments Search of applicants meeting the need of our clients Managing the interview to select the best applicant for the position Organize the meeting between the applicant and the client Understanding and analyzing client needs Development of a client portfolio Office Visits/ Outside Sales Customer loyalty development Show less Active prospecting of companies in order to find potential new clients. Commercial negotiation Interview and evaluate the applicants Detect incoming projects and organize appointments Search of applicants meeting the need of our clients Managing the interview to select the best applicant for the position Organize the meeting between the applicant and the client Understanding and analyzing client needs Development of a client portfolio Office Visits/ Outside… Show more Active prospecting of companies in order to find potential new clients. Commercial negotiation Interview and evaluate the applicants Detect incoming projects and organize appointments Search of applicants meeting the need of our clients Managing the interview to select the best applicant for the position Organize the meeting between the applicant and the client Understanding and analyzing client needs Development of a client portfolio Office Visits/ Outside Sales Customer loyalty development Show less



Cross Country Healthcare

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Sr. Healthcare Recruiter & Staffer

  • Dec 2018 - Mar 2019

  Cross Country Healthcare is a leader in healthcare staffing throughout the United States and the Caribbean. Our primary focus is on providing nurse, allied and physician (locum tenens) staffing services and workforce solutions to the healthcare market. We are also one of the top five providers of retained physician and healthcare executive search services. In addition, we are a leading supplier of education and training programs, specifically for the healthcare marketplace.

• Healthcare Recruiter & Staffer

  • Dec 2016 - Dec 2018

  Cross Country Healthcare is a leader in healthcare staffing throughout the United States and the Caribbean. Our primary focus is on providing nurse, allied and physician (locum tenens) staffing services and workforce solutions to the healthcare market. We are also one of the top five providers of retained physician and healthcare executive search services. In addition, we are a leading supplier of education and training programs, specifically for the healthcare marketplace.



Concentric Healthcare Staffing

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Healthcare Recruiter & Staffer

  • May 2016 - Dec 2016

  Concentric Healthcare Staffing is the premier provider of healthcare staffing services in Arizona, California and across the nation. Our registry expertly delivers a diverse range of healthcare staff through direct placement, per diem, travel and contract staffing for healthcare facility needs including: Physical Therapist, RN, LVN, CNA, Sitters, Case Managers, Speech Language Pathologists, OT, Behavioral Health, Healthcare Administration, Radiology, Pharmacy, Physicians, Coders, Billers, and… Show more Concentric Healthcare Staffing is the premier provider of healthcare staffing services in Arizona, California and across the nation. Our registry expertly delivers a diverse range of healthcare staff through direct placement, per diem, travel and contract staffing for healthcare facility needs including: Physical Therapist, RN, LVN, CNA, Sitters, Case Managers, Speech Language Pathologists, OT, Behavioral Health, Healthcare Administration, Radiology, Pharmacy, Physicians, Coders, Billers, and IT. Show less Concentric Healthcare Staffing is the premier provider of healthcare staffing services in Arizona, California and across the nation. Our registry expertly delivers a diverse range of healthcare staff through direct placement, per diem, travel and contract staffing for healthcare facility needs including: Physical Therapist, RN, LVN, CNA, Sitters, Case Managers, Speech Language Pathologists, OT, Behavioral Health, Healthcare Administration, Radiology, Pharmacy, Physicians, Coders, Billers, and… Show more Concentric Healthcare Staffing is the premier provider of healthcare staffing services in Arizona, California and across the nation. Our registry expertly delivers a diverse range of healthcare staff through direct placement, per diem, travel and contract staffing for healthcare facility needs including: Physical Therapist, RN, LVN, CNA, Sitters, Case Managers, Speech Language Pathologists, OT, Behavioral Health, Healthcare Administration, Radiology, Pharmacy, Physicians, Coders, Billers, and IT. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Apr 2016

  • Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. • Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate. • Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans,… Show more • Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. • Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate. • Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team. • Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management. • Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames. • Assists in special projects assigned by supervisor or other duties as assigned by management. Show less • Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. • Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate. • Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans,… Show more • Assists assigned sales associated with selling all products and services at management approved pricing. Consistently achieves sales and customer service objectives. • Handles administrative aspects of the sale. Drive revenue by communicating the benefits of all products, services, features, plans and special offers to new existing customers as appropriate. • Provides World Class experience by providing information on all products, services, accessories, service features, pricing plans, roaming and data to the assigned team. • Report to work on time and work schedule hours. Maintain required sign on time, productivity, and quality and standards. Follow established calling guidelines and procedures provided by management. • Successfully completes all sales and data training programs that are identified as core curriculum within the recommended time frames. • Assists in special projects assigned by supervisor or other duties as assigned by management. Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Oct 2014 - Jul 2015

  • Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. • Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees;… Show more • Exhibit the VXI Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance. • Meeting or exceeding Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards. • Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance. • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. • Monitors performance of staff members according to established standards. • May participate in hiring decisions and conduct performance appraisals. • Other tasks and duties as assigned by the leadership team.

• SME

  • Jul 2014 - Oct 2014

  • Performs Supervisor Take Overs when needed to assist the sales consultants in performing their point of sale activity. "TO" activities include: call take over / escalation, administrative override, approvals on certain closing tactics, etc. • Act as POC for specific teams or perform "ATL " duties when necessary. POC role applies in the absence of a TM or when Operations Management assigns the person to a specific team for improvement. Drive positive call center environment with a lively… Show more • Performs Supervisor Take Overs when needed to assist the sales consultants in performing their point of sale activity. "TO" activities include: call take over / escalation, administrative override, approvals on certain closing tactics, etc. • Act as POC for specific teams or perform "ATL " duties when necessary. POC role applies in the absence of a TM or when Operations Management assigns the person to a specific team for improvement. Drive positive call center environment with a lively sales approach. Drives motivation, camaraderie, team building and team bonding among members of the Operation floor. • Assist Team Leaders, Operations Leaders, Client counterparts, company offers, etc.; in monitoring and improving low performing agents, and other activities towards attaining the goals. • Regularly conduct & lead huddles and/or pre- or post-shift huddles in cooperation with the Team Managers to cascade and confirm understanding on client and company initiated communication pieces, i.e. memos, quick study, up training materials, rollout of new incentive schemes, distribution of work-related materials, etc. among others • Strategize action plans for development and document them for proper sign off and implementation based on agreed upon areas of opportunities • Prepare regular reporting duties in reference to: MCM Performance Reports, Trending, Learner Performance Development Plan, Coaching Logs, among others • Evaluate and monitor call handling and agent behavior for progress • Coach agents to perform and improve on all KPIs (i.e. conversion, quality, AHT, etc.), meeting all the objectives and performance metrics set as per the standards

• FLEX SME

  • Jul 2014 - Jul 2014

• Customer Service Representative

  • Jul 2013 - Jul 2014

  • Provide payment solutions to customers by establishing new accounts. • Identify and resolve customer complaints and/or billing inquiries. • Troubleshoot technical product failures by guiding caller through corrective steps. • Focus on achieving personal, team, and performance goals by exhibiting the Core Values of Teamwork, Integrity, and Excellence. • Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. • Avoid legal challenges… Show more • Provide payment solutions to customers by establishing new accounts. • Identify and resolve customer complaints and/or billing inquiries. • Troubleshoot technical product failures by guiding caller through corrective steps. • Focus on achieving personal, team, and performance goals by exhibiting the Core Values of Teamwork, Integrity, and Excellence. • Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures. • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements. • Other tasks and duties as assigned by the leadership team.



ePerformax

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • May 2012 - May 2013

  • Making sure agents are adhering to their schedules • Responsible for auditing and running site reports (unavailability, break and login compliance and adherence) • Accountable to agents' AHT • Performance and schedule report for BSR • Billable hours and productive hours of each agent on a daily basis • Making sure that everyone is adhering to the policies provided by the company • Sending out AHT stats and analyzing how to decrease AHT and increase productivity •… Show more • Making sure agents are adhering to their schedules • Responsible for auditing and running site reports (unavailability, break and login compliance and adherence) • Accountable to agents' AHT • Performance and schedule report for BSR • Billable hours and productive hours of each agent on a daily basis • Making sure that everyone is adhering to the policies provided by the company • Sending out AHT stats and analyzing how to decrease AHT and increase productivity • Escalations and Floor support • Providing real-time support for agents' questions and product concerns. • Providing real time support for system issues

• Customer Service Representative

  • Jan 2011 - May 2012

  • Provides Buy Sell Registration and Billing customer support to US eBay members through chat, email and phone.