Experience

Guardant Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Client Services Associate II

  • Oct 2020 - Present

  -2+ years of experience working with customers and medical staff in pharma, diagnostic, medical device, biotech, tissue procurement, and healthcare setting is required -Analyze employee productivity and performance through constructive feedback, career coaching, setting goals, and employee’s metric reports -Facilitate training for client services procedures and curate training material (i.e. slides, guides, activities, quizzes) and audit trainees -Work closely with management to… Show more -2+ years of experience working with customers and medical staff in pharma, diagnostic, medical device, biotech, tissue procurement, and healthcare setting is required -Analyze employee productivity and performance through constructive feedback, career coaching, setting goals, and employee’s metric reports -Facilitate training for client services procedures and curate training material (i.e. slides, guides, activities, quizzes) and audit trainees -Work closely with management to address concerns and room for growth for trainees -Assist supervisors with project management to improve company sales and recruit potential talent -The ability to multitask through utilizing multiple applications like Salesforce, Zoom, LabAdvantage, projects, and tasks -Demonstrated ability to be an organized, detailed oriented problem solver and manage client facing escalated situations in a professional manner

• Client Services Associate

  • Jun 2020 - Oct 2020

  -Be an effective department liaison for vendors, physicians, office staff, sales representatives, and the in-house clinical lab through all types of communication: phone, email, fax, and web inquiries. -Train fellow client service associates to adhere to standard operating procedures and audit case activities of new hires -Work with physicians, medical personnel, and patients to obtain accurate information for data entry while exercising HIPAA and confidentiality -Enter and qualify new… Show more -Be an effective department liaison for vendors, physicians, office staff, sales representatives, and the in-house clinical lab through all types of communication: phone, email, fax, and web inquiries. -Train fellow client service associates to adhere to standard operating procedures and audit case activities of new hires -Work with physicians, medical personnel, and patients to obtain accurate information for data entry while exercising HIPAA and confidentiality -Enter and qualify new customer information into Salesforce.com and LabAdvantage -Use problem-solving skills to resolve customer complaints and escalated situations

• Client Services Coordinator

  • Jan 2020 - Jun 2020

  -Manage company’s mobile phlebotomy service – mobile draws produce around 200+ orders a month -Communicate and coordinate with vendors, phlebotomists, customers, and patients. -Partner with the in-house clinical lab to ensure client information is correctly entered -Distribute materials and patient reports to all existing customers as requested and assist with other administrative duties assigned based on company needs



Kyo

• United States
• Mental Health Care
• 300 - 400 Employee

• Client Service Associate

  • Jul 2019 - Dec 2019

  - Alongside working as a SBT, assists client services part-time with projects through communicating with insurance providers to collect client information and obtain authorization of ABA therapy - Update data fields for clients' records and for proper tracking of next steps for current and past clients - Working on different departmental projects for client services and mainly working independently or remotely - Provide administrative/office duties for department

• Senior Behavioral Technician (SBT)

  • May 2019 - Dec 2019

  - Competency of HIPPA regulations and confidentiality of clients’ EMR (electronic health records) - Basic understanding of multiple insurance policies, ability to conduct progress reports for employees, and lead company trainings for onboarding employees - Analyze data from client sessions and provide accurate reports from therapy sessions for insurance providers and families

• Registered Behavioral Technician (RBT)

  • Jan 2018 - Dec 2019

  - Implement 1:1 behavioral therapy with ABA (Applied Behavioral Analysis) for children or young adults diagnosed with Autism Spectrum Disorder and other behavioral disorders across home and school settings - Record and present accurate data/graphs for behavioral analysts, senior technicians, insurance providers, and clients’ families - Provide administrative work and help with office duties outside of working with clients



University of California, San Francisco

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2018 - Dec 2018

  - Recruit participants for research studies via interviews/skype/phone, calibrate datasheets from experiments with lack of supervision/working remotely - Conduct multiple research trials as an experimenter, following research protocols, obtain written and verbal consents from participants - Apply sensors on participants’ to measure blood pressure, cardiac activity via an electrocardiogram (ECG), blood flow through impedance cardiogram, and temperature - Recruit participants for research studies via interviews/skype/phone, calibrate datasheets from experiments with lack of supervision/working remotely - Conduct multiple research trials as an experimenter, following research protocols, obtain written and verbal consents from participants - Apply sensors on participants’ to measure blood pressure, cardiac activity via an electrocardiogram (ECG), blood flow through impedance cardiogram, and temperature



Institute on Aging

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Day Center Intern

  • Jun 2017 - Oct 2017

  Offer seniors 1:1 care by working towards their independence and acquiring new skills through activites so their quality of life is enhanced Offer seniors 1:1 care by working towards their independence and acquiring new skills through activites so their quality of life is enhanced



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Shoe Specialist

  • Dec 2015 - Dec 2016

  - Execute projects for team members to increase potential shoe sales, competency of velocity, and audit shoe inventory - Oversee and train associates handling shoe inventory, mobile POS and register POS, and store expectations

• Women's Acessory Team Member

  • Oct 2014 - Dec 2015

  - Engaging with customers, assisting fellow associates with tasks designated by management, and executing store values through