Experience

Travel Outlook

• Camas, WA

• Shift Supervisor

  • Mar 2011 - Present

  Work from home supervising hotel reservation agents while working as a reservation agent myself. Work from home supervising hotel reservation agents while working as a reservation agent myself.



Abequa Business Services

• Camas, WA

• Virtual Assistant

  • Mar 2010 - Present

  Independent Contractor providing various office support functions to clients, including; data entry, presentations, accounting, and much more. This was Independent Contractor providing various office support functions to clients, including; data entry, presentations, accounting, and much more. This was



McKesson Provider Technologies

• Vancouver, WA

• Report Writer/Analyst

  • Aug 2006 - Mar 2010

  Create medical and financial reports for clients and staff monthly and as requested using MMIS Database, MS Excel and MS Access. Write a query to compile data according to the request. Import data text file from Database to Excel or Access and incorporate any necessary formulas then put into a Pivot table. Typical outputs would be doctor stats, diagnosis/procedure stats, collections/overdue accounts, and several types of financial reports. Internet research for government regulations, insurance regulations, and office supply pricing. Back up front desk Administrative Assistant when on vacation. These duties included incoming and outgoing mail, ups, fed-ex, phones, reception, office supplies and building maintenance calls. Show less



WA DOT

• Vancouver, WA

• Secretary Senior

  • Jul 2003 - Jan 2006

  Independent performance of complex secretarial services for the supervisors and staff members which required knowledge of regulations, rules, policies, procedures, processes, materials, or equipment. Prepare correspondence for supervisor; exercise signature authority on administrative correspondence. Resolve problems by choosing from established procedures and/or devising work methods. Oversee monthly safety/staff meetings. Make travel arrangements, develop and maintain records of travel itineraries, compile final travel expense reports, schedule meetings, take notes, screen calls and visitors, independently prioritize work, modify and maintain data base, office record keeping, establish office procedures, standards, priorities, and deadlines, frequent contact with the public and staff members from other departments, initiate action to ensure work unit and office goals are met, proofread material making corrections for sentence structure, spelling, grammar, and punctuation, complete and/or process requisitions, invoices and payroll, initiate corrections, relay messages and instructions from the supervisor to staff members, maintain supervisors and/or staff members calendar(s) and makes appointments, order supplies, maintains records of documents and follow up on work in process, perform complex word processing/data entry tasks, use spreadsheet and data base software to develop and maintain records, use graphics software and recommend appropriate display of information, assist others by providing work guidance, direction, and assign, instruct, and check the work of others on a regular and ongoing basis. Interview, hire and supervise office assistants. Show less



WA Dept of Labor & Industries

• Vancouver, WA

• Office Assistant Senior

  • Oct 2001 - Jul 2003

  Perform a variety of routine clerical duties such as processing documents and records, extracting and compiling records or data, responding to routine inquiries concerning office/departmental services and procedures, maintaining and monitoring established record keeping, filing and data base systems, and producing forms, letters, record entries and other material. Answer phones, distribute and send mail and other correspondence, order supplies, maintain inventory, pay bills, create purchase orders and transmittal. Answer questions regarding: employment standards, factory assembled structures, electrical inspections, contractor registrations, independent medical exams and injured worker claims. Process: FAS permits and tags, electrical work permits, fee due letters, five & fifteen day letters, inspection request line and IME scheduling. Train Office Assistant and assign work on a daily basis. Show less



SW Washington Medical Center

• Vancouver, WA

• Billing Support Specialist

  • Mar 2001 - Oct 2001

  Accounting, Medical billing in Medicare/Medicaid/Government and Third Party, Medical terminology, call insurance companies to verify benefits and exclusions, obtain authorizations and referrals, payer changes, audit files, enter adjustments on patient accounts, EOBs, refunds, credit balances, unpaid and rejected claims, liens and letters of protection from attorneys, word processing, 10-key by touch, oral and written communication skills, customer service, phones, filing, and photocopy. Accounting, Medical billing in Medicare/Medicaid/Government and Third Party, Medical terminology, call insurance companies to verify benefits and exclusions, obtain authorizations and referrals, payer changes, audit files, enter adjustments on patient accounts, EOBs, refunds, credit balances, unpaid and rejected claims, liens and letters of protection from attorneys, word processing, 10-key by touch, oral and written communication skills, customer service, phones, filing, and photocopy.



RS Medical

• Vancouver, WA

• Patient Account Representative and Benefit Verification Specialist

  • Nov 1998 - Nov 2000

  Call insurance companies to verify benefits and exclusions, obtain authorizations and referrals, payor changes, audit files, correspond with clients by phone and letter, one point of contact for account managers, train new account managers on office protocols, enter adjustments on patient accounts, EOB's, refunds, credit balances, unpaid and rejected claims, liens and letters of protection from attorneys, send monthly supplies, quality control. Call insurance companies to verify benefits and exclusions, obtain authorizations and referrals, payor changes, audit files, correspond with clients by phone and letter, one point of contact for account managers, train new account managers on office protocols, enter adjustments on patient accounts, EOB's, refunds, credit balances, unpaid and rejected claims, liens and letters of protection from attorneys, send monthly supplies, quality control.



HealthSouth Rehab

• Vancouver, WA

• Office Manager/Insurance Billing

  • May 1994 - Nov 1998

  Intake of all new patients, scheduling, process co-payments, accounts receivables, EOB's, monthly reports, statistics, payment plans, charge offs, statements, cash box, input charge tickets, chart cancellations and no shows, inventory, filing, medical records, phones, photocopying, verify insurance benefits, obtain authorizations and referrals, payor changes, audit files, correspond with clients by phone, in person and by letter, enter adjustments on patient accounts, EOB's, refunds, credit balances, unpaid and rejected claims, liens and letters of protection from attorneys, supplies, quality control, dispense TENS units, supervise receptionists, collections clerks and medical records clerks. Show less