Experience

AZAD, Inc.

• Technical Business Analyst

  • Feb 2011 - Present

  Business analysis, gathering requirements, training, user documentation, creating web training modules for the Department of Energy. Using RoboHelp, Captivate, Office 2010, Contour (Requirements Management); SharePoint



Blackwell North America (Lake Oswego, OR)

• Senior Product Analyst

  • 2000 - Jul 2010

• Customer Application Manager

  • 1990 - 2000 10 years , Provide training and technical assistance to system users located around the world via phone, email and web conferencing; Train customers and internal staff in use of systems; Work with Systems to develop and test new applications



Blackwell North America (Blackwood, NJ)

• Manager - Customer Services

  • 1984 - 19895 years

  Manage Customer Service Department - 15 professional and clerical staff; Create and maintain department knowledge base



University of New Mexico (Albuquerque, NM)

• Supervisor, Serials Acquisition and Circulation Depts, University Library

  • 1979 - 19845 years

  - Manage approximately 8 employees on the journal acquisitions staff for the university library - Manage approximately 25 employees that provided circulation support for the university library



Syracuse University (Syracuse, NY)

• Supervisor - Library Media Services, University Library

  • 1976 - 19793 years

  Manage approximately 20 employees in a department responsible for providing media and copy services for the university library