Experience

bluefrog Plumbing + Drain™

• Administrative Assistant

  • Oct 2014 - Present



Aaron Brothers Art & Framing

• United States
• Retail
• 1 - 100 Employee

• General Manager

  • Sep 2009 - Oct 2013

  •Accountable for sales and price quotes, requests for orders, listen and assess customer needs in order to translate into customer desired result•Met and exceeded customer service goals, received numerous customer service awards•Manage and support staff of 8 including payroll, annual reviews, schedules, hiring and training sales team•Effectively and proactively recruit and develop bench strength and build positive morale•Analyze weekly and daily key performance goals and report to senior management; results are consistently above target goal in revenue growth•Called upon by Corporate Management to fill gaps in surrounding locations and special projects•Increased 2012 by 9.65% over 2011



Shoe Pavilion

• Retail
• 1 - 100 Employee

• Assistant Manager

  • Oct 2007 - Jul 2009

  •Identified and helped implement strategies and initiatives to achieve and exceed business goals•Supervised and followed-up on daily goals and tasks of Floor Supervisors, Sales Assoc., Cashiers•Trained and developed Floor Supervisors, Sales Associates, and Cashiers•Monitored associate compliance with company policies and procedures; completed performance appraisals and coaching to effectively develop staff•Prepared visual presentation, including planning, implementation/execution, adjustments and feedback on strategies•Analyzed weekly and daily key performance results



DSW

• United States
• Construction
• 1 - 100 Employee

• Assistant Manager

  • May 2002 - Oct 2007

  •Monitored associate compliance with company policies and procedures•Responded to business trends and providing information to the District Manager •Ensured all inventory and pricing directives were implemented•Led associates in achieving customer service and merchandising objectives •Monitored store regulations, company marketing procedures and sales procedures for compliance for on-going internal on-site audits, maintaining a .03% shrinkage in an $7M store•Demonstrated support of customer service and DSW Rewards programs •Participated in merchandise placement, shipment processing and store recovery