Margot Heinsalu
Head of Services at Elron / Eesti Liinirongid AS- Claim this Profile
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Bio
Experience
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Elron / Eesti Liinirongid AS
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Estonia
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Truck Transportation
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1 - 100 Employee
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Head of Services
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Mar 2023 - Present
Taking the train travel customer experience to the next level in Estonia. Developing existing and new services and customer related e-channels (ticketing system, app, web), loyalty program. Taking part from new trains project. Taking the train travel customer experience to the next level in Estonia. Developing existing and new services and customer related e-channels (ticketing system, app, web), loyalty program. Taking part from new trains project.
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DPD Eesti
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Estonia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Feb 2020 - Mar 2022
Leading the team and processes of Baltic business development. Building company’s competitive advantage through never-ending value proposition development to the market. New/existing products portfolio management.
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Jul 2015 - Jan 2020
Responsible for the creation, implementation and improvement of B2C and C2C strategies. Leading and taking part from local and international projects to develop and digitize new products and applications for the end users.
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Eesti E-kaubanduse Liit
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Estonia
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Technology, Information and Internet
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1 - 100 Employee
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Member of the Board
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Feb 2018 - Feb 2022
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Tartu Rakenduslik Kolledž (Tartu Vocational College)
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Estonia
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Primary and Secondary Education
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1 - 100 Employee
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Visiting Lecturer
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May 2018 - May 2021
"Transportation And Logistics In E-commerce" for students of E-commerce Specialist program "Transportation And Logistics In E-commerce" for students of E-commerce Specialist program
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Elisa
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Finland
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Telecommunications
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700 & Above Employee
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E-channel Development Manager Corporate Customers Unit
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Aug 2012 - Jun 2015
Responsible for the implementation and improvement of B2B online strategy, focusing on the e-channel development, e-sales and e-service. I participated in e-shop and new self-service software development project as a business representative and had a role of project manager for a half of year until new PM was in place and integrated. Responsible for the implementation and improvement of B2B online strategy, focusing on the e-channel development, e-sales and e-service. I participated in e-shop and new self-service software development project as a business representative and had a role of project manager for a half of year until new PM was in place and integrated.
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Elisa Eesti AS
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Estonia
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Telecommunications
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200 - 300 Employee
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Senior Sales Consultant
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Jul 2008 - Aug 2012
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Education
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Estonian Business School
Master of Business Administration - MBA, Digital Society -
Estonian Entrepreneurship University of Applied Sciences
Bachelor's Degree, Business, Management, Marketing