Experience

Cash Crusaders Franchising

• South Africa
• Retail
• 200 - 300 Employee

• Sales Associate

  • Feb 2022 - Present



Brian's Racking and Shelving

• Cape Town, Western Cape, South Africa

• Sales Technician / Representative for Racking

  • Jan 2019 - Dec 2019

  Key Responsibilities: Identifies new business opportunities. Establish, develops and maintains client relationships. Provides efficient support and product recommendations. Conducts on site measurements. Compiles detailed costings and quotations. Full project management function (initiation, scoping, execution (installation), completion) Market research - remains current on industry trends, market activities and competitors Skills Developed Technical aptitude – ability to read and interpret technical drawings. Strong ability to build and maintain client relationships. Working knowledge of Pastel Retail shelving/racking/shop fitting experience. Show less



TFG (The Foschini Group)

• South Africa
• Retail
• 700 & Above Employee

• Sales Coordinator- Markhams

  • Jun 2017 - Jan 2018

  ResponsibilitiesCoordinating the sales team by managing schedules, filing important documents and communicating relevant information.Coordinate sales team by managing schedules, filing important documents and communicating relevant information.Ensure the adequacy of sales-related equipment or material.Respond to complaints from customers and give after-sales support when requested.Store and sort financial and non-financial data in electronic form and present reports.Handle the processing of all orders with accuracy and timeliness.Inform clients of unforeseen delays or problems.Onboard and train new salespeople.Act as a guide to salespeople and provide helpful advice on coping with job-related challenges.Monitor the team’s progress, identify shortcomings and propose improvements.Assist in the preparation and organizing of promotional material or events.Ensure adherence to laws and policies. Show less

• Sales Associate- Due South Escapes

  • Dec 2015 - May 2017

  Responsibilities:Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve department’s sales goals on a monthly, quarterly and yearly basis“Go the extra mile” to drive salesMaintain in-stock and presentable condition assigned areasActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell productsHandle returns of merchandiseTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control procedures Show less



TFG (The Foschini Group)

• South Africa
• Retail
• 700 & Above Employee

• Data Entry Technician and Customer Service Support

  • Jan 2015 - Jun 2015

  Responsibilities: Gathering personal details, documents and information from clients. Scanning through information to identify pertinent information. Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing. Entering and updating information into relevant databases. Ensuring data is backed up. Informing relevant parties regarding errors encountered. Storing hard copies of data in an organized manner to optimize retrieval. Handling additional duties from time to time. Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Show less



South Africa Post Office

• Port Elizabeth, Eastern Cape, South Africa

• General Administration Clerk

  • May 2010 - Nov 2014

  Responsibilities: Cost effective service delivery at a Post Office Consumer Services branch. Delivery of high quality customer service at a Post Office Consumer Service branch. The effective financial management of a Post Office Consumer Services branch. The effective stock management at a Post Office Consumer Services branch. Effective workforce management of a Post Office Consumer Service branch. The efficient operational management of a Post Office Consumer Services branch. Show less



NT Ngidi Consulting

• Port Elizabeth, Eastern Cape, South Africa

• Teller Customer Service

  • Apr 2006 - Apr 2010

  Responsibilities: Perform routine financial transactions and provide exceptional customer service. Maintaining, verifying, balancing allocation and cash drawer, including proper trail balancing throughout the course of the day. Reply to questions accurately on bank transaction services and procedures maintaining excellent customer relations constantly. Recognize customers’ financial service requirements and cross sell services to meet that requirement. Accepted cheques, cash and other and other forms of payment from customers. General administrative duties. Training of new staff member. Show less