Experience

Durham County Department of Social Services

• United States
• Government Administration
• 1 - 100 Employee

• Income maintenance caseworker II

  • Mar 2023 - Present



UNC Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Specialist at UNC Health Care

  • Sep 2017 - Mar 2023

  • Serves as first point of contact for patient check-in and registration• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.• Handled incoming and outgoing mail.• Resolved customer concerns efficiently to promote satisfaction and loyalty.• Maintained supplies inventory by checking stock to determine inventory level Show less

• Administrative Associate

  • Aug 2017 - Mar 2023

  Communicating with patients, scheduling appointments, maintaining patients records, registration



Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Customer Service Professional

  • Jun 2013 - Jun 2017

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Took payment information and other pertinent information such as addresses and phone numbers to complete enrollment • Complied with company policies and procedures by encouraging positive and effective work environment among all employees. • Provided detailed information to providers with specific questions regarding member’s benefits and Claims for services rendered or to be received. • Verify ICD Codes to ensure they are valid and billable • Assist members with finding providers, provides Benefit and claims information for their accounts. • Corresponds with members via email and live chat in order to assist with questions regarding their plan Show less