Experience

Presbyterian Kaseman Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Visit Specialist

  • Jun 2019 - Present



Rady Children's Hospital-San Diego

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Healthcare Authorization Specialist II

  • Aug 2015 - Jun 2019

  Process Diagnostic Radiology requests for all specialists within the hospitals using EPIC system. Follow up with insurance companies to make sure authorization is processed in a timely manner. Notify scheduling departments of authorization status. Process requests from doctors and administrative staff in a timely manner. Provide excellent customer service using CARES and AIDET models.



Kohl's

• United States
• Events Services
• 1 - 100 Employee

• Department Supervisor

  • Aug 2010 - Jun 2019

  Mange the Misses department by making sure all associated provide excellent customer service, maintain fitting rooms and recovery of the department. Make sure displays and departments are set to corporate standards by following a guide book for proper layout of department. Support other managers that may need assistant. Follow through with training of new associates.



Insight Global/PhotoMedex

• Customer Service Representative

  • Apr 2015 - Aug 2015

  Call Center environment. Collect medical insurance information and submit to benefits department for verification of benefits. Schedule consultation appointments for patients with a local Dermatologist in the area.



Xray Associates of New Mexico

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Radiologist Assistant/MRI Tech Assistant/CSR

  • Oct 2012 - Jan 2015

  Provide workflow support for maximum efficiency of Radiologists. Verify presence and accuracy of prior studies. Request outside comparisons when needed. Check in Sectra and ISDS patient software to ensure al studies and images are ready to read. Communicate Physician's direction to the technical staff, both internally and externally. Prepare room and equipment for exam, call patient back for exam, explain procedure and follow-up, gather, organize, collate and scan patient paperwork. Assist Radiologist with breast biopsies. Answer incoming calls, schedule and register patients, verify insurance eligibility, get prior authorizations, verify labs work with Tricore/Quest. Confirm scheduled exams with patients.



Sumco

• Semiconductor Manufacturing
• 300 - 400 Employee

• Master Control Clerk/Material Processor II

  • Feb 2011 - Oct 2012

  Reformat all Albuquerque Standard Operating Procedures to match Corporate documents. Process 8 inch wafers from various customers by placing an epitaxial layer through an ASM reactor. Process metrology, 4 point probe and SP1 tool for accurate measurements before taking product to Final Inspection. Prepare material for staging before placing on the production floor. Complete Final Visual Inspection of wafers before shipping to customer.



Alternative Health Care

• United States

• Internship

  • Apr 2010 - Apr 2012

  Prepare daily patient charts, sign patients in/out, schedule appointments, process payments and prepare invoice reports to send to clearinghouse for processing insurance claims.



Etelecare

• United States

• Sales Representative

  • Dec 2008 - Sep 2009

  Call Center environment. Provide customer service for all existing AT&T customers regarding purchasing cell phones, changing rate plans and adding features such as text messaging and data. View customers bill regarding overages. Perform troubleshooting.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Front End Manager

  • Jan 2001 - Nov 2008

  Provide excellent customers service to both internal/external customers. Maintain a high level of knowledge of products, services and procedures. Process customer transactons in a timely manner. Process cash strips/change requests for other cashiers. Provide training to new hires. Process daily reports. Prepare and deliver reviews. Schedule and interrview new candidates. Maintain and support front end/store. Opening and closing responsibilities.



SMS Technologies

• United States
• Environmental Services

• Configuration Management Coordinator

  • Aug 2000 - Jun 2006

  Process ECO's and release work instructions to Production floor. Use of Auto Cad and GC Place. Process Purchasing/Receiving requests for drawings/gerber files and program device sheets. Continuous interaction with Engineering, Quality, Manufacturing, Material Control and Purchasing disciplines.