Experience

Philippine Bank of Communications
• Banking
• 100 - 200 Employee
• Bank Employee

  • Sep 2019 - Present


Bank of the Philippine Islands (BPI)

• Philippines
• Banking
• 700 & Above Employee

• Phone Banking Specialist

  • Apr 2018 - May 2019

  - Attends to client's needs by receiving, investigating and evaluating telephone inquiries, request, feedback and complaints. - Exercise decision-making within set parameters and guidelines. - Meets service and sales quality requirements. - Attains satisfactory quality monitoring rating. - Ensures that the bank's security policy is practiced as security is everyone's responsibility. - Attends to client's needs by receiving, investigating and evaluating telephone inquiries, request, feedback and complaints. - Exercise decision-making within set parameters and guidelines. - Meets service and sales quality requirements. - Attains satisfactory quality monitoring rating. - Ensures that the bank's security policy is practiced as security is everyone's responsibility.