Experience

Arcadia Publishing

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Administrative Sales Support

  • Aug 2005 - Present

  • Answered telephone calls and assisted customers. • Created Advance Information Sheets for each new title. • Notified buyers, wholesalers and distributors by mail, email information for new titles. • Preformed general administrative duties to support professional staff • Created Publication Schedule and Author’s notifications • Answered telephone calls and assisted customers. • Created Advance Information Sheets for each new title. • Notified buyers, wholesalers and distributors by mail, email information for new titles. • Preformed general administrative duties to support professional staff • Created Publication Schedule and Author’s notifications



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collection Representative

  • Mar 2003 - Aug 2005

  • Made outbound calls to customers concerning their accounts • Advised customers of necessary actions and strategies for debt repayment. • Collected payments on Delinquent accounts. • Made outbound calls to customers concerning their accounts • Advised customers of necessary actions and strategies for debt repayment. • Collected payments on Delinquent accounts.