Margherita Domenichini

Multilingual Tour Guide at Voss og fjordane Guideservice AS
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Contact Information
us****@****om
(386) 825-5501
Location
Novara, Piedmont, Italy, IT
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Full professional proficiency
  • German Full professional proficiency
  • Portuguese Professional working proficiency
  • Italian Native or bilingual proficiency

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Javier Mora

Margherita was a great employee to have in our company, her multilingual skills, hard work and efficiency were a great asset to the company.. She was very professional when dealing with clients and providers, plus a great person to work with, she contributed to creat a friendly working environment. I can highly recommend her to any prospective company.

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Credentials

  • Web Design & Creation
    We Train Italy
    Mar, 2015
    - Nov, 2024
  • Social Media and Web Reputation
    Confapi Industria Servizi
    Feb, 2015
    - Nov, 2024
  • Social Media Marketing: selling through Social Media
    A-Q Srl for Confapi Industria Servizi
    Jan, 2015
    - Nov, 2024
  • EU Regulation 1169/11: provision of food information to consumers - EU legislation on food labelling
    IMQ - Istituto Italiano del Marchio di Qualità
    May, 2014
    - Nov, 2024
  • Certificado de Asistencia - Espanol Nivel Intermedio B2
    International House Sevilla (Centro de Lenguas e Intercambio Cultural)
    Oct, 2011
    - Nov, 2024

Experience

    • Norway
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Multilingual Tour Guide
      • Apr 2019 - Present

      - Leading groups of tourists on different types of routes and tours ​across Western Norway and the fjords' region - Multilingual tour guiding (EN, DE, FR, SP, PT, IT) - Leading groups of tourists on different types of routes and tours ​across Western Norway and the fjords' region - Multilingual tour guiding (EN, DE, FR, SP, PT, IT)

    • Front Desk Receptionist and Content Writer
      • Jul 2020 - Dec 2021

      - Check-in and check-out tasks - Welcoming international guests - Managing online and phone bookings - Managing hotel channels - Managing payments and invoicing - Content writing for blog, website and social media - Customer feedback collector - Check-in and check-out tasks - Welcoming international guests - Managing online and phone bookings - Managing hotel channels - Managing payments and invoicing - Content writing for blog, website and social media - Customer feedback collector

  • Apalis Home GmbH
    • Dresden, Saxony, Germany
    • Multilingual Customer Service
      • Nov 2020 - Apr 2021

      Multilingual Customer Service via Telephone and E-Mail (DE, IT, FR, ES) Multilingual Customer Service via Telephone and E-Mail (DE, IT, FR, ES)

    • Italian and French language teacher
      • Sep 2019 - Apr 2021

      - Planning and delivering individual lessons - Preparing teaching materials - Checking and assessing students' work - Planning and delivering individual lessons - Preparing teaching materials - Checking and assessing students' work

    • Portugal
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Event Project Manager
      • Oct 2017 - Apr 2019

      - Planning, coordinating and executing corporate events (meetings, team-building activities, gala dinners and guided tours) - Customer relationship management across different languages and markets - On-site event management - Planning, coordinating and executing corporate events (meetings, team-building activities, gala dinners and guided tours) - Customer relationship management across different languages and markets - On-site event management

    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Marketing Expert for Facebook SMB Program
      • Mar 2016 - Oct 2017

      Consulting and Sales: - contacting new and existing business clients (small and medium businesses), analyzing their advertising campaigns on Facebook and Instagram, identifying sales opportunities and providing clients with customised solutions, depending on their budgets and business goals; - providing support to improve clients' advertising experience on Facebook and Instagram and drive higher product adoption and spend. Consulting and Sales: - contacting new and existing business clients (small and medium businesses), analyzing their advertising campaigns on Facebook and Instagram, identifying sales opportunities and providing clients with customised solutions, depending on their budgets and business goals; - providing support to improve clients' advertising experience on Facebook and Instagram and drive higher product adoption and spend.

    • Italy
    • Food and Beverage Manufacturing
    • 1 - 100 Employee
    • Associate Marketing Manager
      • Apr 2013 - Feb 2016

      - Product Management (packaging, communication and retailing strategies) - Web Marketing and Social Media Marketing Management - Support to the Export Sales Team - Product Management (packaging, communication and retailing strategies) - Web Marketing and Social Media Marketing Management - Support to the Export Sales Team

  • Eyda
    • Novare et alentours, Italie
    • Marketing and Customer Care assistant
      • Sep 2012 - Mar 2013

      Sales Order Entry, Invoicing, Customer Care, Social Media Marketing Management. Sales Order Entry, Invoicing, Customer Care, Social Media Marketing Management.

  • HolaSevilla
    • Région de Seville, Espagne
    • Marketing and Sales Assistant
      • Jan 2012 - Aug 2012

      Customer Relationship Management, Web Marketing and Social Media Marketing Management, Administrative Tasks Customer Relationship Management, Web Marketing and Social Media Marketing Management, Administrative Tasks

    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Marketing and Customer Service
      • Jan 2012 - Aug 2012

      Customer Relationship Management. Web Marketing Management. Sales and Administrative Tasks. Customer Relationship Management. Web Marketing Management. Sales and Administrative Tasks.

Education

  • Université Jean Moulin (Lyon III)
    Langues, Droit et gestion, Foreign Languages and International Business
    2010 - 2011
  • Università degli Studi di Torino
    Lingue per la Comunicazione Internazionale, 108/110
    2009 - 2010
  • Università degli Studi del Piemonte Orientale 'Amedeo Avogadro'
    Lingue per i Rapporti Istituzionali, Internazionali e d'Impresa, 110/110 con lode
    2005 - 2009
  • Université de Savoie
    Langues Etrangères Appliquées
    2007 - 2008

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