Experience

Easia Travel

• Vietnam
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Operation and Quality Manager

  • Feb 2023 - Present



Laos Mood Travel

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• In The Know Executive

  • Sep 2022 - Feb 2023



italki

• Spain
• Internet Marketplace Platforms
• 700 & Above Employee

• Tuteur communautaire de français / Online French tutor

  • Sep 2021 - Sep 2022

  En tant que tutrice communautaire en ligne, j’enseigne la langue française à des étudiants de niveau débutant à avancé venant du monde entier. As a community tutor online, I teach french language to students from beginner to expert level coming from all over the world. En tant que tutrice communautaire en ligne, j’enseigne la langue française à des étudiants de niveau débutant à avancé venant du monde entier. As a community tutor online, I teach french language to students from beginner to expert level coming from all over the world.



Laos Mood Travel

• Lao People's Democratic Republic
• Travel Arrangements
• 1 - 100 Employee

• Sales Manager

  • Aug 2019 - Jul 2020

  • Analyzing, designing and processing both B2B or B2C clients’ requests / Dealing with the customers by email or phone call • Create and quote the tailor-made customers’ itineraries in French • Implementation of some new productions for any market such as individuals, groups, families, series, CE, MICE, etc • Negotiation of tariff towards our suppliers for some requets • Supervision and coordination of the French Sales department • Analyzing, designing and processing both B2B or B2C clients’ requests / Dealing with the customers by email or phone call • Create and quote the tailor-made customers’ itineraries in French • Implementation of some new productions for any market such as individuals, groups, families, series, CE, MICE, etc • Negotiation of tariff towards our suppliers for some requets • Supervision and coordination of the French Sales department



Diethelm Travel Group

• Thailand
• Travel Arrangements
• 100 - 200 Employee

• Operations Manager

  • Aug 2017 - Jun 2019

  • Look after the services performances once the clients are on spot, customer loyalty • Ensure a very good follow-up with the Reservations, Operations and Accounting teams for a customer's folder • Dealing with the local guides, drivers, hotels, restaurants • Management of emergency situations, flexibility 24/24 and 7/7 • Look after the services performances once the clients are on spot, customer loyalty • Ensure a very good follow-up with the Reservations, Operations and Accounting teams for a customer's folder • Dealing with the local guides, drivers, hotels, restaurants • Management of emergency situations, flexibility 24/24 and 7/7



Anakha boutique

• Luang Prabang, Laos

• Sales Advisor

  • Dec 2016 - Aug 2017

  Sales and Customer service, customer loyalty Look after the boutique and window showcase Introduction in the luxury sector Quality control Sales and Customer service, customer loyalty Look after the boutique and window showcase Introduction in the luxury sector Quality control