Experience

Grand Cosmopolitan Hotel - Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Receptionist

  • Aug 2022 - Present

  Providing memorable guest experience, Enhancing customer satisfaction, Assisting VIP guests, Handling customer requests and complaints, Following up with departures and arrivals, Creating and guaranteeing reservations; Using various programs including Opera, Redberry and Nor1. Upselling and cross-selling of hotel products Accountability for cash and card transactions, Phone and email communication within the team, and guests Providing memorable guest experience, Enhancing customer satisfaction, Assisting VIP guests, Handling customer requests and complaints, Following up with departures and arrivals, Creating and guaranteeing reservations; Using various programs including Opera, Redberry and Nor1. Upselling and cross-selling of hotel products Accountability for cash and card transactions, Phone and email communication within the team, and guests



LaBrilliante

• Hoboken, New Jersey, United States

• Sales Account Specialist

  • Sep 2021 - Aug 2022

  B2B sales, Building business connections, Establishing phone and email communication, Onboarding new customers, document preparation, Customer care, solving customer problems, Generating new leads, creating requests, Operating CRM system for task management. Accountability for payment and shipping. B2B sales, Building business connections, Establishing phone and email communication, Onboarding new customers, document preparation, Customer care, solving customer problems, Generating new leads, creating requests, Operating CRM system for task management. Accountability for payment and shipping.



Skyeng

• Cyprus
• Professional Training and Coaching
• 700 & Above Employee

• English Trainer

  • Apr 2020 - Mar 2022

  Responsible for language instruction to intermediate and upper-intermediate students. Designing individual study plans in line with the curriculum. Accountability for students’ retention and progress. Responsible for language instruction to intermediate and upper-intermediate students. Designing individual study plans in line with the curriculum. Accountability for students’ retention and progress.



Best Learning English

• China
• Education Administration Programs
• 1 - 100 Employee

• ESL teacher

  • Oct 2017 - Apr 2020

  Providing language training to a wide range of students, aged 5-40. Tracking the student progress. Developing testing control. Tailoring the curriculum in accordance with student’s level and needs. Taking part in promotional activities. Providing language training to a wide range of students, aged 5-40. Tracking the student progress. Developing testing control. Tailoring the curriculum in accordance with student’s level and needs. Taking part in promotional activities.



LLC ServiceTechnoProm

• Irkutsk Region, Russian Federation

• Translator of Trading and Technical documentation

  • Aug 2016 - Dec 2016

  Translation of Legal documentation. Customer service, including phone calls and correspondence. Translation of Legal documentation. Customer service, including phone calls and correspondence.



Jimmy's on the Pier

• Houston, Texas Area

• Server/hostess

  • Jun 2016 - Aug 2016

  Providing memorable dining experience. Service included following strict food safety and customer satisfaction guidelines. Providing memorable dining experience. Service included following strict food safety and customer satisfaction guidelines.