Experience

Small Door Veterinary
• Practice Manager

  • Feb 2022 - Present

VCA Animal Hospitals
• United States
• Veterinary Services
• 700 & Above Employee
• Hospital Manager

  • Jun 2021 - Feb 2022


Biscuits & Bath

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2018 - Jun 2021

  Responsibilities: Team Building Recruiting, training, and developing associates Workforce planning regarding skill development and cross training Managing associate performance for the long term Building a winning culture consistent with company values Client Relationship Development Understanding clients wants and needs and delivering services that meet those needs Ensuring that we are making responsible promises to clients Addressing and problem-solving… Show more Responsibilities: Team Building Recruiting, training, and developing associates Workforce planning regarding skill development and cross training Managing associate performance for the long term Building a winning culture consistent with company values Client Relationship Development Understanding clients wants and needs and delivering services that meet those needs Ensuring that we are making responsible promises to clients Addressing and problem-solving client concerns in real time Promoting and marketing the business and additional services to clients Operational Excellence Ensuring that we are keeping all of our promises to clients Ensuring all services exceed client expectations Maintaining the facility and equipment in working order Ensuring compliance with governing laws and regulations

• Manager

  • Oct 2016 - Mar 2018



Baked by Melissa

• United States
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Mar 2012 - Sep 2016

• General Manager

  • Mar 2013 - Jun 2015

  • Manage the daily operation of the store, focusing on store sales performance, employee leadership and development, customer service, and product quality; maintain a highly ethical, team-driven, and customer-focused work environment • Track and monitor store performance metrics, including sell-through rate, labor cost, employee turnover rate, productivity, average order, and sales comp; identifiy and address trends and/or issues in store performance in order to maximize store profit •… Show more • Manage the daily operation of the store, focusing on store sales performance, employee leadership and development, customer service, and product quality; maintain a highly ethical, team-driven, and customer-focused work environment • Track and monitor store performance metrics, including sell-through rate, labor cost, employee turnover rate, productivity, average order, and sales comp; identifiy and address trends and/or issues in store performance in order to maximize store profit • Train all store employees in policies, protocols, and product knowledge • Create and maintain employee schedule



CITYMD

• Hospitals and Health Care
• 700 & Above Employee

• Assistant Manager

  • Jun 2015 - Feb 2016

  • Making sure that a registered patient gets assigned to correct exam room and guide doctors in room order • Managing performance of front desk operation • Ordering all medical supplies • Assisting Site Manager in preparing the schedule • Ensuring that front desk is compliant with all duties related to registration and insurance eligibility • Provide basic operational duties • Making sure that a registered patient gets assigned to correct exam room and guide doctors in room order • Managing performance of front desk operation • Ordering all medical supplies • Assisting Site Manager in preparing the schedule • Ensuring that front desk is compliant with all duties related to registration and insurance eligibility • Provide basic operational duties



Cinemark

• United States
• Entertainment Providers
• 700 & Above Employee

• Senior Assistant Manager

  • Aug 2007 - Dec 2009

  Promoted to supervisor from floor staff · Managed theatre and ensured enjoyable experience to customers · Monitored regular theatre operations on an everyday basis · Determined strategies to drive concession revenues and managed inventory · Assisted General Manager and hired staff · Established marketing and promotions techniques through company website · Organized inventory of products and resolved customer issues · Prepared various programs to promote special events Promoted to supervisor from floor staff · Managed theatre and ensured enjoyable experience to customers · Monitored regular theatre operations on an everyday basis · Determined strategies to drive concession revenues and managed inventory · Assisted General Manager and hired staff · Established marketing and promotions techniques through company website · Organized inventory of products and resolved customer issues · Prepared various programs to promote special events