Margarita Mourati

Quality Assurance and Production Assistant at KARPEA S.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Dafni, Attiki, Greece, GR
Languages
  • English Full professional proficiency

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Credentials

  • Διεθνές Σύστημα Προτύπων GS1 «Απαραίτητες Γνώσεις και Καλές Πρακτικές»
    GS1 Association Greece
    May, 2023
    - Nov, 2024
  • Excel Skills for Business: Essentials
    Macquarie University
    Jan, 2021
    - Nov, 2024
  • Learning How to Learn: Powerful mental tools to help you master tough subjects
    UC San Diego
    Jan, 2021
    - Nov, 2024
  • Proficiency in English Language
    University of Michigan
    Nov, 2013
    - Nov, 2024

Experience

  • KARPEA S.A.
    • Greece
    • Food and Beverage Services
    • 1 - 100 Employee
    • Quality Assurance and Production Assistant
      • May 2022 - Present

      • Oversee the overall production operations and ensure the timely and efficient delivery of products. • Ensure compliance with safety and regulatory standards by promoting a culture of workplace safety and implementing appropriate measures. • Develop and implement production plans, schedules, and budgets to meet customer demands and optimize resource utilization. • Monitor production processes and workflows, identifying bottlenecks, inefficiencies, and areas for improvement, and implement corrective actions. • Supervise and mentor production staff, providing training, performance feedback, and guidance to maintain high productivity levels. • Monitor key performance indicators (KPIs), such as production output, quality metrics, and cost control, and take appropriate actions to achieve targets. • Collaborate with the engineering team to implement process improvements, new technologies, and automation to optimize production efficiency. • Manage inventory levels and coordinate with the supply chain team to ensure the availability of raw materials and components for production. • Analyse production data and generate reports on production performance, efficiency, and quality, providing insights and recommendations for continuous improvement. • Develop and implement quality control procedures and policies to ensure that products meet the required quality standards. • Conduct regular inspections and audits of production processes, materials, and finished products to ensure compliance with quality standards (BRC, IFS, ISO 9001:2015, BIOHELLAS, AGROCERT, PGI, PDO) • Maintain accurate documentation and records of quality control activities, including inspection reports, non-conformance reports, and corrective action plans. • Conduct supplier audits and evaluations to ensure the quality of incoming materials and components. • Investigate customer complaints or product non-conformances, identify root causes, and implement preventive measures. Show less

  • Hellenic Statistical Authority (ELSTAT)
    • Greece
    • Government Administration
    • 1 - 100 Employee
    • Census Data Collector
      • Nov 2021 - Jan 2022

      Collect Data for the population census Collect Data for the population census

  • Hashtag Cafe
    • Athens, Attiki, Greece
    • Cashier Customer Service
      • Feb 2018 - Jan 2020

      • Maintained inventory and ensured items are in stock • Organized and distributed staff schedules • Provided superior guest service and ensured for a memorable dining experience • Made menu recommendations, answer questions and share additional information with restaurant patrons • Took orders to kitchen staff and notified them of any special requests or dietary needs • Took accurate food and drinks orders, using a POS ordering software • Maintained inventory and ensured items are in stock • Organized and distributed staff schedules • Provided superior guest service and ensured for a memorable dining experience • Made menu recommendations, answer questions and share additional information with restaurant patrons • Took orders to kitchen staff and notified them of any special requests or dietary needs • Took accurate food and drinks orders, using a POS ordering software

  • Akis Petretzikis LTD
    • Greece
    • Food & Beverages
    • 1 - 100 Employee
    • Cashier Customer Service
      • Feb 2019 - Sep 2019

      • Assisted with daily store opening and closing procedures • Calculated total payments received during a time period, and reconcile this with total sales • Remained flexible and adjusted to environmental and customer service situations as they occur. • Communicate clearly and openly with customers • Listen to customer complaints and questions and refer them to the assistant manager when required • Assisted with daily store opening and closing procedures • Calculated total payments received during a time period, and reconcile this with total sales • Remained flexible and adjusted to environmental and customer service situations as they occur. • Communicate clearly and openly with customers • Listen to customer complaints and questions and refer them to the assistant manager when required

  • Ciao Italia Ristorante
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Head Waitress
      • Jan 2017 - Jan 2018

      • Delivered food to guests in a timely manner and attended to the needs of guests throughout the dining process • Presented menu and provided detailed information when asked (e.g., about portions, ingredients or potential food allergies) • Arranged table settings (linens, silverware and glasses) and maintain a tidy dining area • Must know all food liquor, beer, wine and retail offered • Delivered food to guests in a timely manner and attended to the needs of guests throughout the dining process • Presented menu and provided detailed information when asked (e.g., about portions, ingredients or potential food allergies) • Arranged table settings (linens, silverware and glasses) and maintain a tidy dining area • Must know all food liquor, beer, wine and retail offered

  • My Photos
    • Greece
    • Photography
    • 1 - 100 Employee
    • Event Photographer
      • Oct 2016 - Mar 2017

      • Take the brief to understand specifications and work closely with our art team to develop the concept • Use and maintain modern and traditional technical equipment (cameras, lenses etc) • Maintain an in depth understanding of photographic best practices and procedures • Capture subjects in commercial-quality photographs • Take the brief to understand specifications and work closely with our art team to develop the concept • Use and maintain modern and traditional technical equipment (cameras, lenses etc) • Maintain an in depth understanding of photographic best practices and procedures • Capture subjects in commercial-quality photographs

  • Cafenia
    • Athens, Attiki, Greece
    • Barrister
      • Sep 2015 - Oct 2016

      • Greeting customers, provided information for specials and promotions • Provided customers with coffee blend information during the coffee making process • Opened/closed store and ensure the cleanliness and sanitation of the work area • Process cash and credit card payments through the POS • Greeting customers, provided information for specials and promotions • Provided customers with coffee blend information during the coffee making process • Opened/closed store and ensure the cleanliness and sanitation of the work area • Process cash and credit card payments through the POS

  • WEST SA
    • Greece
    • Advertising Services
    • 100 - 200 Employee
    • Sales Promotions Specialist
      • Oct 2013 - Sep 2014

      • Provided constructive feedback to superiors and sales activity analysis • Answer phone calls and redirect them when necessary • Managed the daily/weekly/monthly agenda and arrange new meetings and appointments • Prepared and disseminated correspondence, memos and forms • Assisting executives with project tasks • Filed and updated contact information of employees, customers, suppliers and external partners • Check frequently the levels of office supplies and place appropriate orders Show less

  • Mitsis Hotels
    • Greece
    • Hospitality
    • 200 - 300 Employee
    • Barrister
      • Jun 2013 - Sep 2013

      • Assessed customers’ needs and preferences and make recommendations • Restocked and replenished bar inventory and supplies • Complied with all food and beverage regulations • Assessed customers’ needs and preferences and make recommendations • Restocked and replenished bar inventory and supplies • Complied with all food and beverage regulations

  • Jema’s Form
    • Pírgos, Western Greece, Greece
    • Assistant Store Manager
      • Jul 2007 - Sep 2012

      • Be involved in stock control and management • Stocking shelves with merchandise • Assisted shoppers to find the goods and products they were looking for • Being responsible for processing cash and card payments • Be involved in stock control and management • Stocking shelves with merchandise • Assisted shoppers to find the goods and products they were looking for • Being responsible for processing cash and card payments

Education

  • University of West Attica
    Food Science and Technology, Food Science and Technology
    2008 - 2022
  • Macquarie University
    Excel Skills for Business: Essentials
    2021 - 2021
  • UC San Diego
    Learning How to Learn: Powerful mental tools to help you master tough subjects
    2021 - 2021
  • 1st High School of Pyrgos
    2004 - 2007

Community

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