Experience

NowCompare.com

• Insurance
• 1 - 100 Employee

• Business Development Executive

  • Nov 2018 - Present

  Relationship Management: Establish, develop and maintain relationships with prospective and existing clients.Consultative Selling: Carry out customer analysis and deliver solutions that ultimately meet the objectives of both the client and Now Compare. Relationship Management: Establish, develop and maintain relationships with prospective and existing clients.Consultative Selling: Carry out customer analysis and deliver solutions that ultimately meet the objectives of both the client and Now Compare.



SOLARTHERM ENERGY VENTURES PVT. LTD

• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Telemarketing Agent

  • Feb 2018 - Nov 2018

  Outbound telesales for various campaigns, from renewable engery to financial products, generating leads and appointment setting whilst maintaining high levels of customer service to ensure quality of new leads and raise brand awareness. Outbound telesales for various campaigns, from renewable engery to financial products, generating leads and appointment setting whilst maintaining high levels of customer service to ensure quality of new leads and raise brand awareness.



Grupo MASMOVIL

• Spain
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • May 2018 - Jul 2018



LUSH

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Customer Service Associate

  • Mar 2017 - Jul 2017

  Providing exceptional customer service whilst giving demonstrations and skin care consultations, using product/ingredients knowledge to find the right products for customers needs, whilst sharing company ethics for example cruelty free, fresh, and sustainable ingredients.Working as a team to give quality focused experiences in store and creating an inviting and engaging atmosphere. Providing exceptional customer service whilst giving demonstrations and skin care consultations, using product/ingredients knowledge to find the right products for customers needs, whilst sharing company ethics for example cruelty free, fresh, and sustainable ingredients.Working as a team to give quality focused experiences in store and creating an inviting and engaging atmosphere.



Electrolux

• Sweden
• Manufacturing
• 700 & Above Employee

• Consumer Care Agent

  • Oct 2016 - Mar 2017



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Samsung Sales Consultant

  • Apr 2015 - Oct 2016

  Samsung/Blue Square Marketing - Instore promoter, demonstrating tablets, mobile phones and other products and services to customers visiting department stores and retailers. Maintaining sales associates product knowledge on Samsung devices and services with training, whilst assisting in driving sales and customer experiences. Samsung/Blue Square Marketing - Instore promoter, demonstrating tablets, mobile phones and other products and services to customers visiting department stores and retailers. Maintaining sales associates product knowledge on Samsung devices and services with training, whilst assisting in driving sales and customer experiences.



Brighton & Hove City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Housing Services - Neighbourhood Officer

  • Jul 2014 - Jan 2015

  Maintaining a positive attitude towards customer services issues and committed to delivering high standards of customer careWorking in a data sensitive environment keeping information confidential following guidance from the data protection actReception/front desk cover as needed, undertaking regular estate inspections and tenancy visitsOrganising case work and working to deadlinesFlexible team working, offering and requesting support as neededImplementing, taking enforcement action, or refer as appropriate on a range of neighbourhood and tenancy issues.Participating in informal and formal community meetings, helping to organise community events and pro-actively develop networks to increase resident engagement



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Digital Employability Support

  • Feb 2014 - Apr 2014

  Assisting Job Centre Plus customers at Internet Access Devices, completing online registrations and applications.Basic IT support for customers as well as supporting staff members. Leading 1-2-1 sessions to assist customers with C.V writing. Performing mock interviews and providing feedback for customer's part of Prince's Trust Programme Assisting Job Centre Plus customers at Internet Access Devices, completing online registrations and applications.Basic IT support for customers as well as supporting staff members. Leading 1-2-1 sessions to assist customers with C.V writing. Performing mock interviews and providing feedback for customer's part of Prince's Trust Programme



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Associate

  • Aug 2013 - Dec 2013

  Working as part of a large target driven team in a mobile phone retailer, providing high standards of customer service to clients ensuring customer requirements were met.Administrative and account management duties whilst working in accordance with the Data Protection Act at all times to prevent fraudulent transactions from occurring. Handling queries in-store and by telephone, using in house systems for data entry as required when handling account queries.Demonstrating working products to customers in a face to face environment



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • Jan 2011 - Aug 2013

  My duties as sales consultant required me to use in house systems and have extensive product knowledge which required various training courses to improve this and also to improve my sales tactics, and included FSA/FCA training, to be able to achieve customer delight and meet sales targets.Ensuring all customers were in receipt of equally high levels of service and satisfaction.Assisting in stock checks, deliveries and visual merchandising.Daily running of the store responsibilities such as cleaning of shop floor and back office areas, regularly making maintenance requests to relevant departments to ensure health and safety procedures were met.Regular administrative and account management duties performed as outline by company procedures and in adherence to the data protection act.



The Body Shop

• United Kingdom
• Retail
• 700 & Above Employee

• Senior sales

  • Jun 2010 - Dec 2010

  Extensive product knowledge and awareness.Outstanding levels of customer service including the ability to thoroughly explore customer needs, requirements and sometimes limitations whilst always maintaining the company image and ethos at all times. Key holding responsibilities such as opening and closing of the store.Administration, stock and cash management duties. Extensive product knowledge and awareness.Outstanding levels of customer service including the ability to thoroughly explore customer needs, requirements and sometimes limitations whilst always maintaining the company image and ethos at all times. Key holding responsibilities such as opening and closing of the store.Administration, stock and cash management duties.



Babel Media

• Quality Assurance Specialist

  • Nov 2009 - Jun 2010

  Testing functionality, identifying, documenting and tracking flaws in video games for consoles such as PlayStation and Xbox. Providing game play feedback. As coordinator duties included preparing working stations and maintaining hardware. Testing functionality, identifying, documenting and tracking flaws in video games for consoles such as PlayStation and Xbox. Providing game play feedback. As coordinator duties included preparing working stations and maintaining hardware.



Holidays 4U

• Reservations Sales Agent

  • Oct 2008 - Nov 2009

  Handling customer queries by telephone and processing sales.Data entry for account management using in house systems, and filing documents.Tailoring package holidays and connecting flights for clients.Ensuring flight itineraries were correct and that flight changes were handled quickly and efficiently.Keeping in contact with resort by email or telephone making sure all communications were received fully. Handling customer queries by telephone and processing sales.Data entry for account management using in house systems, and filing documents.Tailoring package holidays and connecting flights for clients.Ensuring flight itineraries were correct and that flight changes were handled quickly and efficiently.Keeping in contact with resort by email or telephone making sure all communications were received fully.



Holland & Barrett

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Branch Manager

  • Jun 2006 - Oct 2008

  Primarily employed as deputy manager then promoted to manager in December 2007. I had many responsibilities during this role.General daily running of the store, including all aspects of cash handling and banking etc.Efficient stock management/rotation and team management.Attended several courses to improve upon existing product knowledge in order to assist customers in making the right purchases when choosing natural remedies. Primarily employed as deputy manager then promoted to manager in December 2007. I had many responsibilities during this role.General daily running of the store, including all aspects of cash handling and banking etc.Efficient stock management/rotation and team management.Attended several courses to improve upon existing product knowledge in order to assist customers in making the right purchases when choosing natural remedies.



Ryman

• Retail
• 400 - 500 Employee

• Senior Sales Associate

  • Nov 2004 - Jun 2006

  Customer service and selling products.Stock replenishment, merchandising, orders and deliveries. As acting deputy manager I was responsible for the daily running of the store, key holding, cash management and administration, my role also required me to motivate the team to hit and exceed sales targets. Customer service and selling products.Stock replenishment, merchandising, orders and deliveries. As acting deputy manager I was responsible for the daily running of the store, key holding, cash management and administration, my role also required me to motivate the team to hit and exceed sales targets.