Experience

Qology Direct

• United States
• Consumer Services
• 1 - 100 Employee

• Project Manager

  • Jun 2013 - Present

  •Collaborate with distributed teams of product managers, developers, and QA testers to resource, define, and schedule activities required to develop and launch new software. •Proactively and continually improve the project management process and internal tools used to allocate resources •Manage client expectations, implementing change orders and communicating effectively with customers and the internal team •Manage stakeholder communications •Responsible for developing strong partnerships with technology counterparts for project delivery •Responsible for proactively identifying, escalating and resolving risks and issues of the project, including proactive mitigation and other steps to resolve these or reduce impact •Ensure effective project testing and operational readiness •Directly responsible for ensuring operational readiness, and/or that implementation plans are established and executed •Ensure readiness of end users to accept project results and document appropriate sign-off Show less



Technology Solutions Management Consultant

• United States
• Human Resources
• 1 - 100 Employee

• Project Manager

  • Feb 2008 - Jun 2013

  •Provide a one-stop solution on project management, and computer hardware/software needs to various clients •Implement customized application solutions for clients, which include Microsoft Office Suite, MS Project, QuickBooks, PDF software, Backup Solutions, Cloud Services, data security, etc. •Train and partner with clients on software applications enabling the maximization of existing programs •Design organization solutions in order to streamline data and business processes enabling synergies •Work with clients to prepare and edit documentation for contracts, projects, and publications •Lead clients through the process of planning, organizing, and managing resources enabling the successful completion of specific project goals and objectives within a specific timeframe Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Manager

  • Jun 2006 - Feb 2008

  •Directed and coordinated planning, installation, operation, and maintenance of shipboard data telecommunications and computer systems•Supervised and led a team of 40 direct reports that provided support to global communication systems•Supervised day-to-day activities and maintenance of Network Operations and Customer Care Center to ensure continuous service and functionality •Managed the planning and execution of Network Operating System upgrade and enterprise data-warehouse migration•Architected Top Secret SAM•Responsible for inventory, logistics, resource management, time keeping, and vendor/contractor compliance with government security regulation•Managed and directed team activities related to development and presentation of reports and briefings, as well as review of analytical data and technical documentation Show less

• System Analyst

  • May 2003 - Jun 2006

  •Performed customer satisfaction surveys to track the quality of the user experience within the helpdesk•Managed platform for tracking processes and resources to improve efficiency and worker productivity•Resolved advanced computer user problems remotely and on location NIPRENET and SIPRENET LAN Administrator and Message Traffic Operator•Maintained and remained knowledgeable of latest technological advancements, as well as developed and integrated quality control processes, continually meeting organization objectives•Directed activities of direct reports, created cross-functional, multi-disciplinary teams Show less