Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director, Inclusion, Diversity and Health Equity

  • Mar 2020 - Present

  Driving culturally competent care and health equity via Inclusion & Diversity system goals and business strategies with report out and presentations to the MetroHealth Board of Trustees. Broker, convene, consult and facilitate with multiple system partners, executive leadership, and internal and external community partners on Inclusion & Diversity initiatives. Project management for quality improvement including quantitative and qualitative data collection. Education of medical, clinical, and all hospital personnel on the significance of health disparities, social determinants of health and its impact on individuals, families, and communities with focus on underserved and underrepresented patient populations. Improve access to care via Culturally Linguistically Appropriate Services (CLAS Standards) to reduce health disparities and improve health outcomes in both clinical and non-clinical settings.



The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Nurse Manager/Ambulatory Surgical Services

  • Aug 2012 - Jun 2015

  Managed all site operations of the outpatient ambulatory surgical specialties, accountable for multiple clinical sites with multi-specialties to impact patient care and provide safe, effective, quality care services under The Joint Commission, ANA Code of Ethics, ANA Standards of Practice, and Magnet.



Cleveland Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Manager

  • Nov 2011 - Jul 2012

  Support and collaborate with physicians and interdisciplinary team in facilitating patient care to enhance the quality of clinical outcomes and patient satisfaction while monitoring the cost of care and providing timely and accurate information to payor; facilitate pre-certifications and authorization processes.



Select Medical

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Nurse Liaison/Sales and Marketing

  • Aug 2011 - Nov 2011

  Performed pre-admission clinical assessment of referral patients collaborating with physicians, hospital staff, insurance providers and referral sources to support a team admissions effort within market territory. Clinical expertise in CCU/ICU and specialty unit. Specialize in acute care programs and services for patients that are critically ill and need longer acute hospitalization for recovery.



Acelity

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Clinical Account Manager

  • Jul 2009 - Jan 2011

  Managed accounts for a global wound care DME in assigned geographical area of North East Ohio. Consumers included homecare agencies, skilled nursing facilities, LTACs, wound care centers and physician offices including large volume accounts and major health care systems within the Cleveland area. Demonstrated expertise in driving VAC adoption and executed excellent customer service through follow-up, support, troubleshooting and education both formal and informal. Prioritized account calls and activities to efficiently and effectively achieve financial and strategic territory goals within assigned territory.



Ohio Department of Job and Family Services

• United States
• Government Administration
• 700 & Above Employee

• RN Independent Contractor of Home Health Services/Medicaid Waiver

  • Nov 2000 - Jul 2009

  Provider of skilled nursing care to Ohio consumers in compliance with the Ohio Medicaid Waiver Program. Including case management, education, supervision, and consultation to consumers and clinicians. Achieved 100% during chart audits from The Ohio Department of Job and Family Services for the Medicaid Waiver Program for collected, recorded, and maintained data on patient medical records and on-site assessments in collaboration with clinicians and patients and improving patient outcomes. Executed excellent customer service through follow-up, support, troubleshooting while providing guidance, education and resources to patients, families and practitioners. Anticipates, resolves, and adapts to solutions proactively.



MCH SERVICES LIMITED

• United Kingdom
• Civil Engineering

• Pediatric Nursing Specialist

  • Jun 1999 - Oct 2000

  Implement and evaluate all restorative and curative client care activities determined necessary by the attending physician, MCH Administrative Nurses and Primary Nurses to coordinate client care needs with the client and their families. Implement skilled nursing to chronically ill children and support to their families in the home environment while educating parents/caregivers on behalf of the patient.



University Hospitals

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Rainbow Babies and Children's Pediatric Intensive Care Nurse

  • Aug 1998 - Jun 1999

  ·Care for high acuity to advanced critical patients from newborns to young adults by performing head-to-toe assessments, high technical procedural skills, and pain management. · Prioritize interventions based on patient’s needs and respond to emergent situations. ·Administration of medications and IV therapy. Experienced with ventilators, arterial and central venous lines, chest tubes, tracheotomies, gastric tubes and more.



The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Medical Team Assistant/OB/GYN and Fetal Diagnostic Center/Labor & Delivery

  • 1991 - 1998

• Executive Administrative Assistant

  • 1989 - 1991