Experience

El Indio Mexican Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Waitress

  • Jun 2004 - Present

  Take care of customers, handle money, recommend what is a good wine, take to go orders over the telephone. Take care of customers, handle money, recommend what is a good wine, take to go orders over the telephone.



Point West Credit Union

• United States
• Banking
• 1 - 100 Employee

• Member Experience Specialist

  • Sep 2018 - Sep 2018

  Serve as a true member advocate. Go above and beyond to provide a positive member environment, while ensuring prompt, accurate responses to members across all applicable channels, (in person, phone, email, etc.) Provid reliable handling of members’ monetary transactions accurately, with attention to the specific account/loan being processed (e.g., deposits, withdrawals, loan payments, transfers, money orders, gift cards, miscellaneous receipts, etc.) through regular attendance, accuracy and attention to detail. Balance daily teller transactions. Use probing and thoughtful questions and professional expertise to effectively provide members with additional education and offers regarding relevant credit union products and services. Assist existing and potential members across all communication channels (including face- to-face, phone, email, etc.) to explain or answer questions regarding specific services, products and policies, including membership eligibility requirements. Represent the credit union to members in a friendly, positive and professional manner. Prepares all communications and paperwork accurately, completely and professionally. Provides prompt, efficient, confidential and accurate service. Exercise considerable discretion in handling sensitive information and communications. Appropriately responds to member concerns, problems and complaints. Correct account errors and problems. Ensure that all available resource materials and options are utilized and exhausted whenever possible to arrive at a resolution.



Pacific Coast Fruit Co

• Portland, Oregon Area

• Assistant Manager

  • Oct 1999 - Oct 2004

  I helped with the new employees paper work, Also I checked all the reports for the different accounts that we had. Also translated for the non speaking English employees. I helped with the new employees paper work, Also I checked all the reports for the different accounts that we had. Also translated for the non speaking English employees.