Director of Project Management Office

• Dec 2021 - Present

Business Transformation Leader

• 2014 - Present

Focus on the international market on PEOPLE & OPERATIONS, I support Business Transformations in MNCs & Mid-Size Companies, Entrepreneurs and Startups in the IT, Technology, Pharmaceutical, Digital & Marketing Media sectors focusing on business transformation for growth in EMEA, North America & Japan.PEOPLE Transformations:• Organisation Design, reorganising business functions structure• Redesign of People team structure and services• Standardizing and implementing People processes and policies like Global Grading, Benefits, Performance Management, Learning & Development, Talent Acquisition, Talent Development, Employee engagement, Cultural awareness and Diversity & Inclusion• Audit and system implementation: HRIS, Performance, LMS, Payroll & ATS• Setup of Shared Service Centres for People, Finance and Customer Service• Coaching of internal teams and individuals during the transformation • Designing and implementing Operations Functions including Customer Success and Customer Service Management with COOs.OPERATIONS transformations:• Designing and implementing Customer Success functions• Creation of Shared Services Centers and IT Hubs• Designing and implementing KPIs and reporting matrix for the Board and Executive Committee• Audit, design and implementation of Business Continuity Programs, ISO and HSE certifications• Implementing Systems and designing Business Processes for support functions

Associate Partner

• Mar 2020 - Dec 2021

Senior talent renting supporting your business through change.PEOPLE Transformations:• Organisation Design, reorganising business functions structure• Redesign of People team structure and services• Standardizing and implementing People processes and policies like Global Grading, Benefits, Performance Management, Learning & Development, Talent Acquisition, Talent Development, Employee engagement, Cultural awareness and Diversity & Inclusion• Audit and system implementation: HRIS, Performance, LMS, Payroll & ATS• Setup of Shared Service Centres for People, Finance and Customer Service• Coaching of internal teams and individuals during the transformation• Designing and implementing Operations Functions including Customer Success and Customer Service Management with COOs.OPERATIONS transformations:• Designing and implementing Customer Success functions• Creation of Shared Services Centers and IT Hubs• Designing and implementing KPIs and reporting matrix for the Board and Executive Committee• Audit, design and implementation of Business Continuity Programs, ISO and HSE certifications• Implementing Systems and designing Business Processes for support functions• Participating in M&A driving company qualifications and planning the merge

Transition Consultant

• Sep 2019 - Dec 2021

IED Professor

• 2018 - Sep 2021

Personal Brand Professor for Masters at IED Barcelona. Personal Brand Professor for Masters at IED Barcelona.

Senior Project Manager

• Jun 2015 - Nov 2015

• Implemented a brand new international IT HUB in Sant Cugat for Roche Diabetes Care with 36 people, including new offices and setting up all the local governance and infrastructure.• Successful implementation of the local functions in collaboration with the local and international teams in the hiring, sourcing, onboarding, facilities, financial control, communications and administration pool coordination.• Successfully delivered on time and within budget in Sant Cugat. • Implemented a brand new international IT HUB in Sant Cugat for Roche Diabetes Care with 36 people, including new offices and setting up all the local governance and infrastructure.• Successful implementation of the local functions in collaboration with the local and international teams in the hiring, sourcing, onboarding, facilities, financial control, communications and administration pool coordination.• Successfully delivered on time and within budget in Sant Cugat.

Senior Programme Manager

• Jan 2012 - May 2014

• Successfully led a key Strategic transformation programme developing new Solution Services• Project successfully secured ten beta customers in year one• Prepared KPIs and additional collateral for monthly executive reviews with the Colt main Board • Managed a detailed Risk Analysis to ensure investment and milestones met objectives• Developed relationships with key stakeholders to ensure the delivery of programme objectives• Supervised the tracking of the Programme spend in line with Corporate Governance

Head of Planning & Implementation

• Jan 2009 - Jan 2012

• Successfully managed IT Infrastructure supporting 600 customer facing people in the Pan-European multilingual 365x24x7 Barcelona Shared Service Centre• Secured Business Case for a new building representing a €7m investment. • Relocated 420 customer facing people without disruption to 365x24x7 critical customer service operation• Seamlessly facilitated the expansion of new services in the Shared Service Centre doubling resources to 600 people• Developed a bespoke Business Continuity strategy to support a Shared Service Centre with 35000 customers• Secured ISO 14001 & ISO 27001 accreditations• Appointed and successfully represented Colt Spain for Data Protection covering 850 employees in a €200m + business• Oversaw critical system implementations e.g. Computer Telephony

Service Performance Manager

• Mar 2006 - Jan 2009

• Responsible for First Line Customer Support to the Spanish and Irish markets• Successfully delivered demanding SLAs for Blue Chip Companies• Achieved year on year improvement in Customer Satisfaction

Call Center Technical Support Supervisor

• Mar 2005 - Mar 2006

• Developed and coordinated First Line Technical Help Desk support to Blue Chip customers such as Winterthur • Developed Customer Satisfaction Improvement plans which increased revenues by 11% • Developed and coordinated First Line Technical Help Desk support to Blue Chip customers such as Winterthur • Developed Customer Satisfaction Improvement plans which increased revenues by 11%

Consulting Services

• Sep 2002 - Mar 2005

• Developed a Portfolio of IT Consulting, Software, Network Support & Training Service• Successfully marketed Portfolio of Services to the tourist industry in the Balearic Islands• Secured and implemented the first ADSL line from Telefónica on the island • Developed a Portfolio of IT Consulting, Software, Network Support & Training Service• Successfully marketed Portfolio of Services to the tourist industry in the Balearic Islands• Secured and implemented the first ADSL line from Telefónica on the island

IT Manager

• Apr 1999 - Sep 2002

• Successfully provided high quality support for 40 retail outlets across Spain• Future proofed IT environment to embrace a doubling of Pan-European presence• Rationalised the global supply chain by implementation of a new ERP System • Successfully provided high quality support for 40 retail outlets across Spain• Future proofed IT environment to embrace a doubling of Pan-European presence• Rationalised the global supply chain by implementation of a new ERP System

Micro IT Supervisor

• Mar 1994 - Apr 1999

• Provided training and support for a start-up operation for 200 people• Implemented the corporate ERP system within budget and timelines • Provided training and support for a start-up operation for 200 people• Implemented the corporate ERP system within budget and timelines

IT Technician

• Jan 1990 - Mar 1994

• IT Technician supporting more than 400 users • IT Technician supporting more than 400 users