Personal Assistant

• Jul 2023 - Present

Executive Assistant to Chief Executive Officer

• May 2021 - Apr 2023

- Arrangement of meetings, booking of meeting rooms and event coordination - Management and prioritisation of appointment and meetings - Organising overseas travel and visa applications and assist with the preparation of itineraries, travel and accommodation - Working closely with the CEO on any upcoming queries or planning of company agendas. - Management of key information for company wide events and meetings. - Management of the CEO’s inbox, prioritising communication. - Maintain files and documents. - Preparing and processing monthly expense reports for senior management - Communicating on behalf of the CEO with all levels of stakeholders. - General administration and customer care duties where required. - Act as an office manager by keeping up with office supply inventory - Acting as a professional point of contact at all times for external organisations and customers - Raising invoices and maintaining a monthly analysis of turnover. - Writing client correspondence on behalf of the management team - Preparing and processing monthly payments to clients and suppliers - Maintain confidentiality and handle sensitive information with discretion and professionalism - Assist in organising company events, conferences, and board meetings, including logistics, venue bookings, and catering arrangements Show less

Personal Assistant to Chief Executive Officer

• Mar 2020 - May 2021

Key accountabilities: - Dealing with correspondence and phone calls - Preparing staff weekly schedule managing diaries and organizing meetings and appointments - Organizing staff parties and events - Assistance with Flights/Accommodation bookings - Managing Calendar/ Reminding the manager/executive of important tasks and deadlines - Typing, compiling and preparing reports, presentations and correspondence - Managing databases and filling in systems - Implementing and maintaining procedures/administrative systems liaising with staffs, suppliers and clients - Collecting and filing expenses - Preparing communications on behalf of a manager - Making duties ROTA for all the colleagues - Handling Petty Cash and company account online transactions - Coordinating with drivers/PROs on daily tasks and assignments Show less

Assistant Outlet Manager

• Feb 2016 - Dec 2019

Key accountabilities; - Being the first point of contact for customer complaints/inquiries; - Staff planning and recruitment; - Handling business social media accounts (Instagram, WhatsApp, Zomato, company website) and updating all relevant information in a timely and efficient manner; - Mentoring and coaching team members by conducting structured weekly training sessions and meeting; - Handling online company accounts; - Managing office supplies stock and place orders; handling petty cash. - Preparing regular reports on expenses and outlet budgets; - Liaising with external suppliers, like transport vendors, and ensure legal compliance; - Preparing yearly staff development plan and early training plan. - Preparing monthly report for HOD including: number of covers, social media, employee training calendar, number of complaints etc. - Controlling the cost according to the budget by communicate with team & achieve budgeted revenues; Show less

Guest Relations Executive

• Aug 2013 - Dec 2014

- Greeting guests as they arrive makes a great first impression and helps them feel more at home. -Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. - Informing guests about hotel amenities this includes pool, spa, and other amenities like breakfast and dining options. - Recommending off-site amenities. These amenities may include tourist areas and dining and shopping establishments. - Overseeing employees: This includes front desk, receptionists, and concierges. - Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in. - Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs. - Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests. - Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance. - Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement. Show less