Experience

Tripas-Coração | Homes in the Heart of Porto

• Portugal
• Hospitality
• 1 - 100 Employee

• Marketing Specialist Internship

  • Sep 2023 - Oct 2023

  Porto, Portugal



FARFETCH

• United Kingdom
• Software Development
• 700 & Above Employee

• Junior Product Designer

  • Mar 2022 - Jun 2023

  Porto, Portugal Responsible to provide solution for the platform, together with Product Manager and Engineering Team, applying Agile methodologies on existing and new projects and managing tasks with JIRA, improving both UX and UI design on existing products using Figma; Key Achievements: • Created original designs for 10+ new product detail pages, which were later selected for production and introduced on the Farfetch website; • Assisted with the development of a new design process, which… Show more Responsible to provide solution for the platform, together with Product Manager and Engineering Team, applying Agile methodologies on existing and new projects and managing tasks with JIRA, improving both UX and UI design on existing products using Figma; Key Achievements: • Created original designs for 10+ new product detail pages, which were later selected for production and introduced on the Farfetch website; • Assisted with the development of a new design process, which streamlined communication between the design and production teams and resulted in a 10% decrease in time required to bring new products to market; • Collaborated with the “Consideration and Purchase” team to create visually compelling payment information content, resulting in a 15% increase in checkout engagement; • Conducted research on emerging fashion trends and presented findings to the design team, leading to the creation of several highly successful new products like “second life experience” with luxury bags; •Responsible for implementation of the design system structure, component creation and organization, collaborating with senior designers to develop and execute design concepts for new products; • Assisted with the development of a new checkout page for a specific market (confidential) that received positive feedback from customers and create a reduction in fraud risk almost to 100%; • Conducted market research to identify opportunities for “premium services”, presenting findings to the design team and contributing to the development of a successful new strategy. Show less



Malhas Ribeiro & Silva, Lda

• Portugal
• Textile Manufacturing
• 1 - 100 Employee

• Commercial & Marketing Assistant

  • Dec 2021 - Jan 2022

  São Félix da Marinha, Porto, Portugal • Support Sales and Purchasing Department, sending product proposal to both existing and new customers, developing and executing promotional campaigns for new product launches and sales events; • Key Achievements: • Developed a new customer service program that improved the response time and satisfaction of customer inquiries, resulting in a 30% increase in customer retention; • Managed a successful social media campaign for Christmas season that resulted in a 10% increase in… Show more • Support Sales and Purchasing Department, sending product proposal to both existing and new customers, developing and executing promotional campaigns for new product launches and sales events; • Key Achievements: • Developed a new customer service program that improved the response time and satisfaction of customer inquiries, resulting in a 30% increase in customer retention; • Managed a successful social media campaign for Christmas season that resulted in a 10% increase in followers and engagement; • Created a new sales report format that was adopted by the sales team, resulting in more efficient and accurate reporting and improved decision-making, enabling report frequency from monthly to weekly. Show less



Withlocals

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Travel Guide & Group Leader

  • Apr 2019 - Nov 2021

  Porto, Portugal Travel Guide & Group Leader • Organisation of itineraries with time-sensitive visits and tasks to be fulfilled through the day, communicating clearly and professionally with the group, negotiating prices with subcontractors and developing graphic materials for tour’s participants; • Key Achievements: • Developed a new tour route that showcased lesser-known local attractions, resulting in a 15% increase in guest satisfaction ratings and positive reviews; • Conducted a… Show more Travel Guide & Group Leader • Organisation of itineraries with time-sensitive visits and tasks to be fulfilled through the day, communicating clearly and professionally with the group, negotiating prices with subcontractors and developing graphic materials for tour’s participants; • Key Achievements: • Developed a new tour route that showcased lesser-known local attractions, resulting in a 15% increase in guest satisfaction ratings and positive reviews; • Conducted a survey of past guests to identify areas for improvement, resulting in the implementation of new safety measures and an increase in overall satisfaction ratings. Show less


Premium Tours
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Tour Guide

  • Jun 2019 - Nov 2019


Universidade do Porto

• Portugal
• Higher Education
• 700 & Above Employee

• Monitor in Universidade Júnior

  • Jul 2017 - Jul 2019

  Porto, Portugal



Ágora - Cultura e Desporto do Porto

• Portugal
• Entertainment Providers
• 1 - 100 Employee

• Cultural Guide

  • Apr 2016 - Apr 2018

  Porto, Portugal