Experience

The Arroyo Group
• United States
• Architecture and Planning
• 1 - 100 Employee
• Associate Planner

  • Apr 2021 - Present


Totallee and Fleur & Bee, e-commerce companies

• Customer Service Associate

  • Mar 2019 - Present

  • Curating and continuously improving the customer service experience of two successful e-commerce brands, resulting in a consistent customer satisfaction rating that exceeds 96%. • Fostered a positive customer service interaction with an influential radio personality, the publicity from which resulted in the second most profitable day in company sales history. • Processing customer inquiries through email, over the phone, and through several social media platforms. • Curating and continuously improving the customer service experience of two successful e-commerce brands, resulting in a consistent customer satisfaction rating that exceeds 96%. • Fostered a positive customer service interaction with an influential radio personality, the publicity from which resulted in the second most profitable day in company sales history. • Processing customer inquiries through email, over the phone, and through several social media platforms.



Abundant Housing LA

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Community Organizer

  • Jan 2021 - May 2021

  • Creating and developing coalitions in 5 cities across Los Angeles County to ensure a progressive housing element update.• Planning outreach events and townhalls to raise awareness about the housing crisis, this resulted in over 115 attendees to a community forum co-hosted by The Pasadena Affordable Housing Coalition entitled “Pasadena’s 2021 Housing Element: Planning Just and Fair Housing Solutions for Our City.” • Training and empowering residents to conduct outreach to their neighbors and neighborhood organizations, create their own vision for the Housing Element Update in their city, give public comment at city meetings in support of housing policy and projects, and lobby their elected officials. Show less

• Community Organizing Intern

  • Jul 2020 - Dec 2020



McNamara & Associates

• Ireland
• Financial Services

• Legal Assistant

  • Aug 2018 - Mar 2019

  • Supported attorneys by performing administrative and clerical functions. Served as the first point of contact, conducted client interviews, intake, and managed calendars. Executed legal research, prepared case summaries, reviewed records, and filed documents. • Relieved and brought up to date a six-month backlog in case summaries. • Organized and streamlined attorney calendars, resulting in a 35% reduction in missed deadlines. • Supported attorneys by performing administrative and clerical functions. Served as the first point of contact, conducted client interviews, intake, and managed calendars. Executed legal research, prepared case summaries, reviewed records, and filed documents. • Relieved and brought up to date a six-month backlog in case summaries. • Organized and streamlined attorney calendars, resulting in a 35% reduction in missed deadlines.



Los Angeles Conservancy

• United States
• Architecture and Planning
• 1 - 100 Employee

• Getty Multicultural Intern - Intern

  • Jun 2018 - Aug 2018

  • Researched, planned, developed, coordinated, and facilitated programming for the Conservancy’s Youth Initiative. • Developed curriculum and co-facilitated the Conservancy’s Adventures in Architecture program in cooperation with HOLA. • Researched and developed a new walking tour about the history of women of Downtown Los Angeles entitled “A Woman’s Place: Union Station & Chinatown,” including coordinating and conducting outreach to tour stops. • Developed and implemented a mini-exhibition celebrating the 50th anniversary of the 1968 East L.A. Chicano Student Walk-Outs. Show less



Bryn Mawr College

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Jan 2018 - May 2018

  • Undergraduate teacher’s assistant for “The Form of the City: Urban Form from Antiquity to the Present,” a foundational class in the Urban Studies Major, taught by Professor Min Kyung Lee. • Led discussion groups biweekly, proctored exams, graded assignments, managed the online class page, presented on my academic research, and held weekly office hours for a class of sixty students. • Undergraduate teacher’s assistant for “The Form of the City: Urban Form from Antiquity to the Present,” a foundational class in the Urban Studies Major, taught by Professor Min Kyung Lee. • Led discussion groups biweekly, proctored exams, graded assignments, managed the online class page, presented on my academic research, and held weekly office hours for a class of sixty students.



League of Women Voters of Los Angeles

• United States
• Political Organizations
• 1 - 100 Employee

• Climate Committee Intern

  • May 2015 - Aug 2015

  • Researched, developed, and advocated for the League’s positions on carbon reduction and climate change. • Researched local, national, and international climate action and sustainability plans as a model for the City of Los Angeles. • Campaigned for the reduction of carbon emissions and the creation of a City of Los Angeles climate action plan. • Met with City Council Member Paul Koretz’s Director of Environmental Affairs to promote the League’s positions and opportunities for collaboration. Show less