Experience

Kelvin Properties

• Real Estate
• 1 - 100 Employee

• Client Liaison Manager

  • Mar 2022 - Present



NIXON

• United Kingdom
• Construction
• 1 - 100 Employee

• Client Liaison Manager

  • Jul 2019 - Present



McLeod + Aitken

• United Kingdom
• Construction
• 1 - 100 Employee

• Assistant Project Manager

  • Apr 2019 - Mar 2020



KESSINGTON LTD

• United Kingdom
• Construction

• Business Development Manager

  • Nov 2017 - Jul 2019



Bayland Property Group

• Melbourne, Australia

• Onsite Client Liaison

  • Mar 2013 - Nov 2017

  Autonomous role encompassing all aspects of the client’s journey from purchasing through to completion. On site weekly site visits, photographing site and compilation of fortnightly progress/news update to client. Ensuring all records are up to date. Attending construction company meetings and continually assessing progress, highlighting any potential delays and relaying same to clients. Compilation of handover folder and final inspections with clients. Continuity of service throughout customer experience to ensure professional, accountable and proactive service is received at all times.



Imagine Projects, Glasgow

• Customer Care Manager

  • Jun 2003 - Oct 2012

  Sales and marketing of new properties for sale, residential and commercial. Maintaining sales records and report weekly to Directors/Investors. Oversee Investor’s rental portfolios and report accordingly. Negotiate contracts to produce significant and tangible savings, both financial and time related. Quality control inspections of all residential and commercial properties to ensure zero defects. Implementing handover procedures of new developments. Walk round inspections with new clients and dealing with any issues raised. Day to day running of office and all administration required. Dealing with customer enquires ensuring a professional, efficient and accountable service is delivered. Co-ordinating suppliers and contractors whilst monitoring quality, service and budget. Compile and issue tender documents to Property Management Companies. Award tender to successful Property Management Company. Networking with high net worth investors, promoting the company and establishing relationship with investors, clients and colleagues.



Quality Street Residential Investments

• Glasgow, United Kingdom

• Head of Customer Services

  • Jan 2002 - Sep 2003

  Responsible for tender return and appointment of property management companies. Dealing effectively with contractors to rectify outstanding repairs/defects. Budget control and reconciliation of contractors’ invoices. Customer liaison and administration. Responsible for tender return and appointment of property management companies. Dealing effectively with contractors to rectify outstanding repairs/defects. Budget control and reconciliation of contractors’ invoices. Customer liaison and administration.



Queens Cross Housing Association

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Housing Officer : Property Management

  • May 1982 - Feb 2002

  Effective day-to-day management of the relationship with the company’s owner occupiers, both residential (2200) and commercial (300). Regular inspections of commercial and residential properties. Raising repair requests or pre-inspection requests for repairs both residential and commercial. Co-ordinate planned maintenance and cyclical redecoration, arranging and attending owners’ meetings. Prepare and issue property management accounts and answer queries related to same. Provide seller/purchaser Solicitors with information to assist completion of conveyancing procedure. To timeously prepare final accounts on notification of sales and create new owner accounts. Make contact with new owners issuing property management material and handover documents. Co-ordinate, assist and manage insurance claims when necessary. Sales and marketing of new properties for sale, both commercial and residential. Contributrbute to the company’s Business Plan. Weekly bank reconciliation for property management section. Provide internal monitoring reports on the business to Management, Committee and Share Holders. Staff training, supervision and staff appraisal Promoting and growing the business to external agencies. Provide training to external agencies and other Associations with respect to Shared Ownership initiative and Tenants Right to Purchase. Book travel and accommodation for training events.