Experience

SwagUp

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Manager

  • Jul 2023 - Present

• Sales Operations Specialist

  • Feb 2022 - Sep 2023

• Customer Experience Specialist

  • Dec 2020 - Sep 2023



818 Global, Inc.

• Account Manager

  • Jul 2020 - Aug 2020

  ● Communicated effectively with potential clients by building relationships after utilizing door to door sales techniques ● Closed daily quotas and successfully obtained 18 new applicants of membership; Conducted follow up meeting request



New Jersey Devils

• United States
• Spectator Sports
• 200 - 300 Employee

• Event Services Team Member

  • Sep 2019 - Apr 2020

  Newark, New Jersey ● Assisted in set-up, break down and execution of special events including Run with the Devils, 2000 Cup Night and Devils Sweep the Deck, as well as game day events including meet and greets, autograph sessions, and on ice experiences ● Oversaw approximately 50 children in Prospect Playground while providing a safe and interactive environment ● Initiated conversations with fans resulting in over $500 in 50/50 raffle purchases benefiting the Devils Care Foundation ● Provided customer… Show more ● Assisted in set-up, break down and execution of special events including Run with the Devils, 2000 Cup Night and Devils Sweep the Deck, as well as game day events including meet and greets, autograph sessions, and on ice experiences ● Oversaw approximately 50 children in Prospect Playground while providing a safe and interactive environment ● Initiated conversations with fans resulting in over $500 in 50/50 raffle purchases benefiting the Devils Care Foundation ● Provided customer service and helped with sales and giveaways conducted by Grassroots and Marketing departments Show less



Zinburger Wine and Burger Bar

• United States
• Restaurants
• 1 - 100 Employee

• Hostess

  • Jan 2019 - Mar 2020

  Edison. New Jersey ● Delivered exceptional customer service as first and last point of contact; Received “Hospitality Champion” recognition ● Headed execution of reservations alongside the management team; Conducted front of house training to new hires



New York Football Giants

• United States
• Spectator Sports
• 200 - 300 Employee

• 50/50 Raffle Seller

  • Nov 2019 - Dec 2019

  -Assisted the Giants Foundation in their preparing for their inaugural year for 50/50 by selling raffles during the last 3 home games



New York Jets

• Spectator Sports
• 400 - 500 Employee

• 50/50 Seller

  • Aug 2019 - Dec 2019

  East Rutherford, New Jersey ● Positively communicated with fans resulting in $23,040 in 50/50 sales to benefit the Jets Foundation and their partners ● Educated people on the Jets Foundation; Answered questions on usage of their monetary donations in the community



Skyblue FC

• Fan Sevices Volunteer

  • Sep 2019 - Oct 2019

  Howell, New Jersey ● Created “Sensory Packs” for those with disabilities; Brought awareness to the organization’s commitment to inclusivity ● Organized the on-field parade for Kids Day; Communicated with partners about activation set up locations on plaza



Middlesex County Utility Authority

• Seasonal Secretary Assistant

  • Dec 2018 - Apr 2019

  Sayerville, New Jersey



Community Children's Center

• Teacher Assistant

  • May 2018 - Dec 2018

  Mansfield, Connecticut I aided full time teachers in educational activities, and free-play for children ages 18 months to 5 years old and built relationships to gain the children's trust in my care. I was responsible for observing the child's safety when outside, maintaining a clean classroom, and preparing nutritional snacks.



Husky Sport

• Student Driver

  • Jan 2018 - Dec 2018

  Storrs, Connecticut After taking a class titled Introduction to Sport Based Youth Development, in which we were required to volunteer for 40 hours in Hartford, Connecticut with Husky Sport, I joined the staff to further my involvement in the program. Husky Sport is a campus-community partnership that uses sport to connect and empower partners from Hartford and Uconn. My job consisted of providing transportation to the community center and schools in Hartford for college students; facilitate educational, yet… Show more After taking a class titled Introduction to Sport Based Youth Development, in which we were required to volunteer for 40 hours in Hartford, Connecticut with Husky Sport, I joined the staff to further my involvement in the program. Husky Sport is a campus-community partnership that uses sport to connect and empower partners from Hartford and Uconn. My job consisted of providing transportation to the community center and schools in Hartford for college students; facilitate educational, yet engaging physical activity; and attend monthly meetings in which issues of diversity, equality, and institutional racism were discussed. Show less



UConn Recreation

• Intramural Manager

  • Aug 2015 - Dec 2018

  Storrs, Connecticut As part of the Intramural Department of Uconn Recreation, I assisted with the planning and execution of over 5 sports leagues, on a regular basis. In addition I aided in campus wide events in which we served up to 3,000 participants. I was part of a team of managers who had direct oversight of student referees, and was the first line in providing excellent customer service and solving any problems which arose. I was selected from the team of managers to assist with daily office work… Show more As part of the Intramural Department of Uconn Recreation, I assisted with the planning and execution of over 5 sports leagues, on a regular basis. In addition I aided in campus wide events in which we served up to 3,000 participants. I was part of a team of managers who had direct oversight of student referees, and was the first line in providing excellent customer service and solving any problems which arose. I was selected from the team of managers to assist with daily office work which included the responsibility of recording and maintaining facility logs, injury/accidents reports and scoresheets/ brackets. Show less