Experience

Addmind Hospitality

• United Arab Emirates
• Food and Beverage Services
• 400 - 500 Employee

• Reservations

  • Dec 2021 - Present



Rhain Steakhouse

• Senior Reservations

  • Aug 2021 - Dec 2021



Asia Asia Restaurant and Lounge

• Pier 7

• Hostess Supervisor(Pre-Opening Team)

  • Jul 2014 - Jul 2021

  • Taking Reservations via telephone, online booking, platforms and emails in proactive way and in positive attitude. • Supervise and coordinate the Reception team to ensure correct procedures are always followed. • We are the First contact of the guests so we make sure that all the guests are welcome and Lead them to the table, Presenting the Menu and inform the waiter for the guests arrival. • Responsible for the smooth flow of the guests in the restaurant and lounge and to make sure that all the restrictions and policy are needs to be follow and updating the reservation system • Collate daily reports as required by Management(CRM). • Addressed guest requests or complaints, and escalated major complaints to manager. • Responsible for coordinating to relevant departments regarding group bookings, especial occasions and food allergies, table plans. • Ability to build rapport with clients and nurture relationships with existing clients. Show less



Sake No Hana

• United Arab Emirates

• Reservationist

  • Feb 2013 - Jun 2014

  Passionate about customer service and delivering amazing hospitality to the guests. Answering queries and accepting bookings via email and phone calls. Confirming the bookings before the restaurant opens. Organizing an event for a party and reporting it to the Manager for evaluation. Keeping files, ordering office supplies, sending daily attendance sheet of all employee to the HR Department. And when its busy I’m acting as a Hostess. Welcoming and Escorting the guest to their tables, managing the booking, and organizing a table for the walkin guests. Making sure to thank the guests while their leaving. Show less



Ferrari World Abu Dhabi

• United Arab Emirates
• Travel Arrangements
• 200 - 300 Employee

• Sales Associate/ Customer Service

  • Oct 2010 - Jan 2013

  Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock. Keeping up to date with special promotions and putting up displays. Show less



Mary Mediatrix Medical Center, Philippines

• Philippines

• Ward Assistant

  • Jun 2008 - Oct 2010

  The Ward Assistant is primarily responsible for the provision of administrative and clerical functions such as encoding, records keeping, filling, information dissemination, and supplies requisition and custodianship, in support of nursing services performed in the wards. Provides administrative and clerical support to the staff of the ward to which assigned. Receives notification of patient admission and relays to nursing personnel for the appropriate action. Prepares necessary forms, fills in basic data, and incorporates the same into the patient’s charts. Undertakes liaison, coordination, and follow-ups with other departments as requested by the Nurse on duty on matters such as: a. Follow-up on results of any procedure done on patients. b. Follow-up on referrals to other doctors. Encodes charges related to the consumption of medicines and supplies against the individual accounts of the patients. Show less