Experience

MasTek, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Process Analyst/Sr. Technical Writer

  • Sep 2014 - Present

  A Business Process Analyst/Senior Technical Writer at MasTek Inc., Margaret has 35 years of experience with a proven track record of successfully partnering with clients and internal teams to successfully design, develop, and implement software applications and tools to enhance the user experience. Professional Project-Specific Experience * City of Riverside Public Utilities, Technical Writer. Responsible for developing procedures for the Energy Engineering and Electric Operations groups. Works with subject matter experts to develop and process the technical procedures for transformer testing, oils sampling, diagnostics, and assessment procedures for the station testing and maintenance groups. * Los Angeles Department of Water and Power, Senior Technical Writer. Responsible for developing procedures and programs for the System Protection and Control group. Works with subject matter experts to develop and process the technical documents and technical presentations. Has also developed an in-class training program to increase the group’s technical report writing skills and is currently developing an on-line version of the same program. Areas of Expertise Business Process Analysis, Technical and Training Documentation, Power Apparatus and Relay Testing Procedure Development Show less



Banc of California

• United States
• Banking
• 700 & Above Employee

• Technical/Procedure Writer (Contract)

  • Jul 2014 - Sep 2014

  Created Microsoft Office 2010 templates for bank-wide policies and procedures required by Federal bank regulators. Developed more than 100 time-critical policies and procedures that successfully prevented the bank from paying millions of dollars in Federal penalties. Created Microsoft Office 2010 templates for bank-wide policies and procedures required by Federal bank regulators. Developed more than 100 time-critical policies and procedures that successfully prevented the bank from paying millions of dollars in Federal penalties.



Honda North America, Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Functional Technical Writer (Contract)

  • Nov 2013 - Jun 2014

  Integral part of the PMO project team whose job is to develop global standards for Honda project documentation. Responsibilities include: * Developing Microsoft Office 2010 templates (Word, Excel, PowerPoint) for Project Managers to use when creating the following: * Business Requirements * Project Scope Requirements * Software/Hardware Design Requirements * Implementation Requirements * User Acceptance Testing Requirements * Quality Assessment Documents * Developing informational and instructional documents to guide Project Managers through the process of creating requirements documents * Developing PowerPoint templates and presentations for Project Managers and other management personnel to use when creating project funding presentations for management approval and sign-off * Creating Visio flowcharts to include in documents and presentations as necessary * Creating Excel spreadsheets to track document creation processes and project data Show less



Southern California Edison

• United States

• Application Program/Project Analyst III

  • Jul 2009 - Nov 2013

  Use business analysis, technical writing, and project management experience coupled with extensive knowledge of the Microsoft Office Suite of tools, Microsoft Project, Adobe Tools, Information Management, and Graphic Design to do the following: • Create site-wide policies and procedures • Develop templates and macros for creating and maintaining policies, procedures, and other documents such as employee handbooks, project, plans, and technical and desktop procedures • Design and create time-saving, interactive, on-line forms • Provide colleagues with Microsoft Office technical support and training as necessary (Word, Excel, PowerPoint, Visio) • Create PowerPoint presentations and other documents to support management needs • Develop and create project plans for site-wide quality and safety initiatives • Gather information for and create monthly management reports • Create, design, and maintain two Web portals—one for outside customers and the other for internal use • Create SharePoint Portal and act as Site Administrator/Content Editor • Create the SSID Spotlight, the quarterly newsletter • Create motivational posters • Create desktop procedures and other documents such as employee handbooks and job aids • Create and administer a Sharepoint Web portal (2013) • Create posters and other art work • Create project plans and manage projects • Develop naming conventions and create directory structures for projects • Gather project requirements through interviews and independent research • Create templates and interactive forms • Track project development progress and provide general project management expertise • Analyze business processes • Build Excel spreadsheets to track qualification and training data for 240 employees • Work with management, IT, and SAP experts to develop an SAP module to automatically track personnel qualifications • Create and maintain clear, accurate, site-wide policies and procedures Show less



Oracle Corporation (Randstandt Corporation)

• Sr. Technical Writer (Contractor)

  • Sep 2009 - Apr 2010

  Used Microsoft Office tools, Visio, Snagit, Adobe RoboHelp®, and Adobe Acrobat to do the following: • Produce technical documentation and online help systems with a new “look and feel” that increased their accuracy and made them easier to use and more accessible to the client base. • Produce more than 1800 pages of documentation during the contract period including: - Six (6) End User Guides - Five (5) On-line Help Systems - Three (3) sets of Release Notes - Two (2) Database Administration Guides - One (1) Installation Guide • Used Microsoft Word, structured Adobe FrameMaker®, and Oracle-specific tools to do the following: - Produce documentation for a Japanese version of the software. - Convert existing Microsoft Word documents to XML structured documents that comply with Federal accessibility standards Show less



Relsys International, Inc. (Contract)

• Sr. Technical Writer

  • Dec 2008 - Apr 2009

  * Sole technical writer and the single point of contact for all technical documentation for a suite of Web-based products used by the pharmaceutical industry to track adverse drug interactions. * Developed a new “look and feel” for the technical documentation and on-line help systems * Produced the following product documentation: -- End User Guides -- On-line Help Systems -- Release Notes -- Database Administration Guides -- Programmer’s Guides * Sole technical writer and the single point of contact for all technical documentation for a suite of Web-based products used by the pharmaceutical industry to track adverse drug interactions. * Developed a new “look and feel” for the technical documentation and on-line help systems * Produced the following product documentation: -- End User Guides -- On-line Help Systems -- Release Notes -- Database Administration Guides -- Programmer’s Guides



Union Bank of California

• United States
• Banking

• Business Analyst/Sr. Technical Writer

  • Sep 2005 - Dec 2008

  Documentation Manager/Technical Writer * Created requirements and user documents for various projects within the division * Developed a system for requesting document updates and tracking the progress of document revisions * Set up protected document directories and created and maintained a SharePoint site for use throughout the division * Developed standard document templates for user manuals, technical references, online and paper forms, and policies and procedures. * Created, edited, and maintained all technical documents, online and paper forms, and policies and procedures * Provided technical support for Microsoft® Office users Disaster Recovery Coordinator * Wrote and published all disaster recovery plans * Coordinated all disaster recovery testing and any disaster recovery efforts * Designed, created, and provided training and technical documents for the disaster recovery team * Monitored the disaster recovery test and documented all problems and problem resolutions * Followed up on unresolved problems with technical personnel to determine how to resolve them * Wrote the final report to submit to the SAS 70 auditors Regulatory Testing Coordinator * Coordinated all mandatory regulatory testing for the IT department including both internal testing and SAS 70 testing. * Internal Testing Coordinator -- Wrote test plans and conducted specific tests based on requirements defined by the auditors -- Documented test results -- Provided documentation to support the test results -- Entered all test results in the online testing application. -- Certified that the department passed each test and followed up on any exceptions * External Testing Coordinator -- Gathered required documentation by the auditors from designated IT personnel -- Coordinated delivery of the required documentation with the auditor’s in-house visit. -- Worked with the auditors during their on-site visits Show less



eBuilt Inc.

• United States
• Construction
• 1 - 100 Employee

• Sr. Technical Writer/Business Analyst

  • Apr 2000 - Sep 2005

  * Created business requirements documents and design and functional specifications based on information gathered from clients * Wrote RFPs and RFP responses * Worked closely with client management, end users, and technical personnel to determine business requirements and business process flow * Designed, developed, and wrote technical documentation for custom, Web-based applications * Acted as Project Lead for projects requiring more than one person. * Worked closely with user interface designers to ensure that application user interfaces were consistent, free from content errors, and easy to navigate and understand * Tested applications during the development of the online help systems and assisted with other testing as required * Designed and developed requirements documents and online and printed documents for clients * Designed, developed, and wrote proposals, RFP responses, and marketing materials to support sales and marketing personnel * Wrote and edited Web site content * Wrote white papers for print and on-line publication * Established corporate documentation standards that included the following: -- Designing and creating standardized document templates (Word and FrameMaker) for all requirements and technical documentation -- Designing and creating standardized online help templates (RoboHelp) -- Writing a documentation style guide for the use of all technical writers and business analysts -- Creating standardized templates for corporate letterhead, fax covers, memos, and forms Show less



Business Engine Corporation

• Technical Publications Manager/Technical Writer

  • 1998 - 2000

  * Managing four technical writers with varying levels of experience * Supervising the design, development, and production of all printed and online technical documentation and all product packaging materials * Supervising the design and development of online documentation for a new Web-based, e-commerce product * Supervising the design, development, and maintenance of corporate and technical support Web sites and the corporate intranet * Converting the entire department to new text publication and Web development tools that included Adobe FrameMaker, ForeHelp, Dreamweaver, Fireworks, Flash, and Visual InterDev * Converting more than 5000 pages of existing documentation from Microsoft Word to Adobe FrameMaker Show less


Risk Data Corporation
• Technical Writer

  • 1995 - 1998