Experience

Mona Hotel Management

• Serbia
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Oct 2022 - Present

• MICE Sales Specialist at Mona Plaza

  • Apr 2022 - Present

• MICE Sales Coordinator

  • Nov 2021 - Apr 2022

  • Responsible for arranging all MICE operations.



Bianco DOO

• Spain
• Warehousing and Storage
• 1 - 100 Employee

• Development Manager / Personal Assistant

  • May 2021 - Oct 2021

  • Creating original content and maintain an engaging presence on Bianco social media channels • Promoting all planned marketing activities (special events, promotions, local happening, etc.) • Developing or helping the development of product launch campaigns that introduce new retail and restaurant innovation • Leading idea executions, experiential campaigns and events and other storytelling moments. • Reminding the owner (Chief Executive) of important tasks and deadline • Manages calendar and organize meetings and appointments • Correspondence with partners in the country and abroad • Analyzing monthly financial reports for accuracy and investigate significant variances in bdget and forecast • Prepare management reports, identify and communicate areas of concern and suggested improvements to accounting staff and management • Regularly reviewing product quality and research new vendors • Organizing and supervise shifts • Training new and current employees on proper customer service practices • Appraising staff performance and provide feedback to improve productivity Show less



FILIP Travel

• Serbia
• Travel Arrangements
• 1 - 100 Employee

• Branch Operations Manager

  • Oct 2019 - May 2021

  • Directing and coordinating the daily activities of the team ensuring quality Customer service and adherence to established Travel agency’s policies and procedures• Ensuring that all 4+2 branch is ready for business each day with all security measures taken, the staff is in place and ready to assist • Directly cooperation with Marketing department, Event Planner (Workshops, Team Buildings)• Preparing required reports to Top Management, reviewing appropriate daily accounts • Assisting members with more complicated issues, fee issues and disputed items and provides supervisory approval or decline. Resolving customer complaints.• Continuously participating in system development (CRM - Project Manager and Main Administrator), B2B and B2C (Customer support).• Working as part of the team to open new accounts and assist members with questions.• Promoting Travel Agency as well as all related traveling products• Selection and recruitment of the new employees• Recommending personnel action such as promotions, disciplinary measures ,etc. and supervising on-the-job training of new employees at the branch Show less

• Branch Manager

  • Nov 2016 - Oct 2019

  • Responsible for the smooth, efficient running of the branch office• Motivating the sales team to hit and exceed their targets and ensure company profitability• Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training• Dealing with disciplinary matters and customer complaints• Driving continuous improvement of travel programs

• Sales Representative

  • May 2014 - Nov 2016

  • Plan and sell transportations, accommodations, travel and health insurance and other travel services• Offering face to face and telephone advice to customers• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers• Book transportation, make hotel reservations and collect payment/fees• Use promotional techniques and prepare promotional materials to sell itinerary tour packages• Enter data into our software and maintain client files• Network with tour operators• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner Show less



KSR GRADNJA DOO

• Administrative Personal Assistant

  • Apr 2009 - Apr 2014

  • Handling office tasks, such as filing, generating reports and presentations • Maintaining polite and professional communication via phone and e-mail • Cooperation with freight forwarding companies (import, export of goods) • Correspondence with partners in the country and abroad • Manages calendar and organize meetings and appointments • Appointments and travel arrangements for managers or supervisors • Handling office tasks, such as filing, generating reports and presentations • Maintaining polite and professional communication via phone and e-mail • Cooperation with freight forwarding companies (import, export of goods) • Correspondence with partners in the country and abroad • Manages calendar and organize meetings and appointments • Appointments and travel arrangements for managers or supervisors