Margaret O'Riordan
Project Director at Valiance Partners - An NNIT Group Company- Claim this Profile
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Bio
Geoff Nocar, CPC, ELI-MP
I had the opportunity to work with Margaret for over 2 years when I was a Global Process Owner for CRM Futures at GSK. I appreciated Margaret's can-do but practical approach to solving problems or challenges. In the time we worked together, we were in the process of expanding, simplifying, and modifying our CRM platform for sales reps. This required tight collaboration between the US market and our global partners. Many times, we had to work through compromises as US needs didn't fully align with global needs and objectives. In those tough conversations, I found Margaret to be a valued collaborator. She challenged me to think through requests to really ensure we ended up with a product that truly solved for the opportunity. Many times we would start with a sprint deadline and on several occasions, Margaret's team would over deliver ahead of the agreed timeline. From a technical perspective, I found Margaret to be creative at identifying value based solutions. On a personal level, I really enjoyed working with her. She knows how to have fun and have a good laugh along the way! She is a clear and concise communicator. I would highly recommend Margaret and would really enjoy working with her again.
LinkedIn User
When comming to Margaret with technical or business problem, be sure that you'll be given and answer you would have never thought of. Margaret has that fantastic ability to take a step back and tackle the issue from a completly different angle. She will always present things from perspective that you'd never thought it existed.
Geoff Nocar, CPC, ELI-MP
I had the opportunity to work with Margaret for over 2 years when I was a Global Process Owner for CRM Futures at GSK. I appreciated Margaret's can-do but practical approach to solving problems or challenges. In the time we worked together, we were in the process of expanding, simplifying, and modifying our CRM platform for sales reps. This required tight collaboration between the US market and our global partners. Many times, we had to work through compromises as US needs didn't fully align with global needs and objectives. In those tough conversations, I found Margaret to be a valued collaborator. She challenged me to think through requests to really ensure we ended up with a product that truly solved for the opportunity. Many times we would start with a sprint deadline and on several occasions, Margaret's team would over deliver ahead of the agreed timeline. From a technical perspective, I found Margaret to be creative at identifying value based solutions. On a personal level, I really enjoyed working with her. She knows how to have fun and have a good laugh along the way! She is a clear and concise communicator. I would highly recommend Margaret and would really enjoy working with her again.
LinkedIn User
When comming to Margaret with technical or business problem, be sure that you'll be given and answer you would have never thought of. Margaret has that fantastic ability to take a step back and tackle the issue from a completly different angle. She will always present things from perspective that you'd never thought it existed.
Geoff Nocar, CPC, ELI-MP
I had the opportunity to work with Margaret for over 2 years when I was a Global Process Owner for CRM Futures at GSK. I appreciated Margaret's can-do but practical approach to solving problems or challenges. In the time we worked together, we were in the process of expanding, simplifying, and modifying our CRM platform for sales reps. This required tight collaboration between the US market and our global partners. Many times, we had to work through compromises as US needs didn't fully align with global needs and objectives. In those tough conversations, I found Margaret to be a valued collaborator. She challenged me to think through requests to really ensure we ended up with a product that truly solved for the opportunity. Many times we would start with a sprint deadline and on several occasions, Margaret's team would over deliver ahead of the agreed timeline. From a technical perspective, I found Margaret to be creative at identifying value based solutions. On a personal level, I really enjoyed working with her. She knows how to have fun and have a good laugh along the way! She is a clear and concise communicator. I would highly recommend Margaret and would really enjoy working with her again.
LinkedIn User
When comming to Margaret with technical or business problem, be sure that you'll be given and answer you would have never thought of. Margaret has that fantastic ability to take a step back and tackle the issue from a completly different angle. She will always present things from perspective that you'd never thought it existed.
Geoff Nocar, CPC, ELI-MP
I had the opportunity to work with Margaret for over 2 years when I was a Global Process Owner for CRM Futures at GSK. I appreciated Margaret's can-do but practical approach to solving problems or challenges. In the time we worked together, we were in the process of expanding, simplifying, and modifying our CRM platform for sales reps. This required tight collaboration between the US market and our global partners. Many times, we had to work through compromises as US needs didn't fully align with global needs and objectives. In those tough conversations, I found Margaret to be a valued collaborator. She challenged me to think through requests to really ensure we ended up with a product that truly solved for the opportunity. Many times we would start with a sprint deadline and on several occasions, Margaret's team would over deliver ahead of the agreed timeline. From a technical perspective, I found Margaret to be creative at identifying value based solutions. On a personal level, I really enjoyed working with her. She knows how to have fun and have a good laugh along the way! She is a clear and concise communicator. I would highly recommend Margaret and would really enjoy working with her again.
LinkedIn User
When comming to Margaret with technical or business problem, be sure that you'll be given and answer you would have never thought of. Margaret has that fantastic ability to take a step back and tackle the issue from a completly different angle. She will always present things from perspective that you'd never thought it existed.
Credentials
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Disciplined Agile Scrum Master
Project Management InstituteOct, 2021- Oct, 2024 -
Design Thinking: Implementing the Process
LinkedInAug, 2021- Oct, 2024 -
Lean Technology Strategy: Purposeful Organizations
LinkedInMay, 2021- Oct, 2024 -
Professional SCRUM Master
Scrum.orgApr, 2021- Oct, 2024 -
Coaching for Results
LinkedInJan, 2021- Oct, 2024 -
PMI Agile Certified Practitioner (PMI-ACP)
IPMA: International Project Management AssociationOct, 2019- Oct, 2024 -
Change Management
Irish Management InstituteMay, 2019- Oct, 2024
Experience
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Valiance Partners - An NNIT Group Company
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United States
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Software Development
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1 - 100 Employee
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Project Director
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Feb 2022 - Present
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GSK
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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Director , Transformation Operations & Strategy PH Tech
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May 2020 - Apr 2022
Our transformation goal is to become Customer obsessed, cross functional, empowered agile product teams with clear accountability for the prioritization and delivery of value-added outcomes. • Established, led and mentored a diverse team responsible for enabling the Product, Agile, DevOps transformation within Pharma Tech Commercial Channels product teams.• The adoption of these practices and mindset led to increased release frequency, from 3 to 13 per annum, better engagement of users and improved customer and business outcomes. • Championed value stream mapping, design thinking and the adoption of CI/CD and test automation tools and frameworks resulting in improved quality; reduced lead time and improved employee satisfaction.• Managed the enablement team through organisational change, ensuring the change was understood and that they remained effective in their delivery of valuable outcomes and increasing the groups agile and product maturity.• As part of the Pharma Tech Commercial Channels leadership team, facilitated the creation of the team vision, strategy and organisation design and culture. Show less
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Global Product Director - Global CRM Systems
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Jun 2016 - May 2020
• Led a multidisciplinary, global technical team, responsible for the ongoing delivery of new and enhanced processes and capabilities to our CRM user community including integration of Veeva CRM system with a Master Data Management solution, AZURE data lake and an AI engine recommending salesforce actions. • Led the product and technical team that developed and delivered Veeva Events and Engage to our sales force which enabled rapid adoption of effective remote working in 2020. • Initiated the adoption of the AGILE framework and the use of data and value stream mapping to identify process improvements and automation. • Cultivated team talent and employee retention through mentoring and career development planning which resulted in many former team members progressing to lead internal teams. • Initiated and facilitated technology experiments to try out new practices, tools and technologies that led to the creation of a solution that enabled the capture of key data insights by medical teams at conferences. Show less
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Global Deployment Director - CRM Systems
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Jul 2014 - Jun 2016
• Led the successful deployment of VEEVA CRM, Network, ALIGN and Reporting across 120 markets, 25,0000 users in 18 months laying the foundations of our current omnichannel customer experience. • Led a virtual team of System Integrator and GSK staff to engage with markets and deploy new processes, solutions and content. • Creating a robust repeatable deployment plan that included effective vendor management, stakeholder engagement (Sales; Marketing; Legal; Compliance), communication, data management, Business Change Management, Training, Technical Cutover and Testing and Service Readiness were key to the success of this deployment. Show less
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Program Manager
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Jan 2013 - Jun 2014
Mobile Application Development - led the development of a number of mobile business applications ( T&E and Congress Data Capture)
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Program Manager - PH Europe CRM
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Jun 2009 - Jan 2013
• Led the development and deployment of mobile applications for the GSK field force including IOS applications for Consent Management and Travel and Expense Management. • Developed and deployed enhanced usability Siebel based CRM solution for our European salesforce. • Managed a team of analysts, third party engineers, testers and business partners to design, deliver, deploy the solution and business processes resulting in improved usability and functionality for the field force.
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Project Manager - Information Workplace
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Jul 2008 - May 2009
• Managed the Global Deployment of Microsoft Collaboration Tools (Outlook, SharePoint) to 50,000 users.
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ERP Service Manager - PH Europe
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Jun 2005 - Jun 2008
Responsible for the management of SAP ERP Service in PH Europe .
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GSK
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United Kingdom
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Pharmaceutical Manufacturing
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700 & Above Employee
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IT Manager Backoffice Systems - GSK Ireland
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Jan 1997 - Oct 2000
• Implemented ITIL practices and managed SAP ERP Releases and Services in GSK PH Europe. • Implemented ITIL practices and managed SAP ERP Releases and Services in GSK PH Europe.
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Application Consultant
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1990 - 1997
Worked as .. - A Software Developer ( RPG 400) - A Pre-sales and application trainer - Financial ; BI and Logistics solutions - An Solution Consultant - Back office and BI applications with multiple international clients Worked as .. - A Software Developer ( RPG 400) - A Pre-sales and application trainer - Financial ; BI and Logistics solutions - An Solution Consultant - Back office and BI applications with multiple international clients
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Education
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2000 - 2001
UCD Michael Smurfit Graduate Business School
Master of Business Studies, ECommerce -
University College Cork
Diploma Computer Science, Computer and Information Sciences, General -
University College Dublin
Bachelor of Commerce (B.Com.)
Community
