Experience

Metrology Software Products Ltd

• Director of Operations

  • Jul 2016 - Present

  As Director of Operations my role is extremely varied having a hand in virtually every aspect of the business from sales, marketing, delivery, customer satisfaction, HR and best practise. I am tasked with ensuring it all runs smoothly within the best working environment. My role has the influence to make the business successful in its global growth and profitability through our primary product line sales.Put simply, I am charged with constantly evaluating how MSP operates, financially and operationally through the implementation of business guidelines and strategies.Customer service plays a major part so keeping on top of customer satisfaction and resolving customer issues are never far from my mind.By managing MSP's operational structure, systems, processes I am constantly seeking ways to drive change and efficiencies enabling MSP to be well positioned to deliver excellent service around the globe.