Experience

Immigrant Welcome Centre of North Vancouver Island

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Settlement Practitioner

  • Dec 2017 - Present



Trader Media Corp

• Assistant Manager

  • 2000 - 2004

  Trainer for a 32 line, 16 agent, advertising sales office  Implemented changes to identify communications errors that were having a negative impact on the sales.  Created tracking through call monitoring to eliminate future occurrences  Created database and spreadsheets to improve inventory control and reporting accuracy. Trainer for a 32 line, 16 agent, advertising sales office  Implemented changes to identify communications errors that were having a negative impact on the sales.  Created tracking through call monitoring to eliminate future occurrences  Created database and spreadsheets to improve inventory control and reporting accuracy.



Ontario Federation for Cerebral Palsy

• Office Manager and Human Resources

  • 1992 - 2000

  Manager of first branch office for The Federation for Cerebral Palsy  Creation of ‘run areas’ for pickup of items for delivery to thrift store  Created script for the call staff  Interviewed, hired and trained all staff  Had 2 years in that location without missing the weekly quota  Transferred to 2nd branch office to correct falling numbers in staff and sales  Increased staff from 7 to 70  Trained all staff on predictive dialer Office Manager and Human Resources cont’d  Created campaigns for the dialer, from the Access database that I also created with H.O.  Ran and maintained a fleet of 6 trucks  Increased revenue by 25% by accessing rural market - the first branch to do so Volunteer Work… Managed 6 teams of 6 persons each, volunteering as meal providers feeding the homeless and needy through sit down scheduled meals, serving up to 120 at a time. Presently responsible for distribution of weekly food hampers for families or individuals in need. Also sharing leadership of a recovery program for and within the community.