Experience

Holiday Inn & Suites Houston West- Westway Park
• Hospitality
• 1 - 100 Employee
• General Manager

  • Aug 2022 - Present

Crothall Healthcare
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Patient Experience Manager

  • Aug 2021 - Aug 2022


Holiday Inn Express & Suites

• Hospitality
• 700 & Above Employee

• General Manager

  • Jun 2015 - Aug 2021

  In my most recent role, I am applying my experience for directing overall aspects of the hotel operations to ensure the smooth running of the operation. Formulating and executing comprehensive key security, vendor logs, cash handling policies, and safety/incident procedures for a newly opened hotel to accomplish organizational objectives. Delivering support in managing DOS activity and training team to drive the sales culture and revenue goals. I am holding P&L accountability for the design and enforcement of comprehensive business plans and provide recommendations to meet set requirements. Recruiting, orienting, and mentoring workforces in adherence to HR/state rules and regulations with due-diligence and prioritization. · Obtained minimum 40% flow-through by monitoring all payroll, purchasing, and daily expenses. · Augmented property productivity to bring IHGB® and quality audit to passing levels in all areas. · Exceeded employees’ retention rate up to 25% within four years by facilitating healthy and friendly working environment. · Maximized guest service scores by providing exceptional services to clients. · Contributed to increase fair share of market RevPar on a rolling 12 basis. · Won Select Service GM of the year 2019 from the Houston Hotel & Lodging association in recognition of outstanding performance. · Established and maintained strong relationships and contacts with guests, clients, and community through the utilization of effective communication skills.



Crescent Hotels & Resorts

• United States
• Hospitality
• 500 - 600 Employee

• Director or Operations and Revenue

  • Jan 2012 - Jun 2015

  As a Director of Operations & Revenue, I have managed and oversaw all day-to-day functions/services of 290 room property for the efficient running of the operation. I provided assistance to staff in CapEx budget administration and proposal submissions as per the requirements throughout the year. I have leveraged my critical analysis capabilities to prepare and administer catering, F&B, and rooms budget to include segmentation, room night, and ADR breakdown for the upcoming year. I have delivered support to department heads in considering that budgeted/forecasted NOI dollar met.· Played an integral role in integrating and forecasting accuracy within 3% for all departments on 14-30-90 day periods.· Steered efforts in spearheading and monitoring PIP projects through collaboration with vendors on bids.· Ensured the quality delivery of guest service while meeting company and franchise standards.

• Director of Revenue

  • Feb 2011 - Jan 2012



Lodgian

• Hospitality
• 1 - 100 Employee

• Area Revenue Manager

  • Nov 2006 - Feb 2011

  During this tenure, I effectively interacted and communicated with GM, DOS, and FOM regarding room availability and selling strategies, while managing and auditing all distribution channels. I was involved in RFP process as well as researched and explored high-profile companies and submitted rates for national account management. I critically analyzed and oversaw booking patterns, CompSet, and inventory changes to adjust sell strategy accordingly. · Played a key role in recognizing and executing strategic policies up to 18 months in advance to ensure the attainment of budgeted revenue.