Experience

NATIONAL THRIFT STORES, INC.
• United States
• 1 - 100 Employee
• Relief Manager

  • Aug 2014 - Present


ROYAL EMPLOYMENT SERVICES SOLUTION INC.

• Recruiting Officer

  • Feb 2011 - Feb 2012

  Recruitment Recruitment



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Analyst

  • 2005 - 2010

  • Senior Specialist (Microsoft) to Quality Analyst (AT&T Mobility). • Involved in monitoring representatives from AT&T Mobility program operating from Philippines and North America and providing feedback on their performance. • Other responsibilities included coaching representatives, &conducting calibrations on weekly basis. • Providing feedback to the clients to enhance applications to meet business requirements. • Researching on products and updating the representatives on changes and trends. • Working on software applications such as Nice, CSP, MTI, and Snooper to track accurate details of our esteem clients associated with AT&T wireless and services. • Review statistics on a daily basis and provide constructive feedback & prepare dash board. • Resolve escalated customer issues. • Communicate all process and client changes to direct reports within specific timeliness. Show less