Strategic Project Manager

• Oct 2022 - Present

Digital Health Project Implementation Admin Officer

• May 2021 - Oct 2022

Project-based Administrative Assistant

• Jun 2020 - May 2021

Depending on the project at hand reports to the CFO, Facility Operations Manager, and/or Clinical Nurse Manager.Projects such as:• Clinical Records Management – Created new process and procedures for the archiving of hard copy clinical records in collaboration with the clinical nurse team, resulting in a streamlined and easy to retrieve documentation system. • Contractor Documentation Compliance Management– Liaised with various contractors across the business to retrieve the necessary licenses and certifications to ensure compliance with Saint Hilarion’s risk management policies, increasing 40% contractor documentation compliance. • Intranet Implementation and Document Control –Transfer of all documents (policies, processes, forms, SOP’s etc.) to the organization’s intranet resulting in easy access and updated documentation for all users within the organization.

Virtual Internship

• May 2020 - Jun 2020

• Input data to create and manage spreadsheets on NWS’s workforce characteristics. • Analyze data and report their trends. • Select providers based on the best value and suitability for each project in hand. • Communicated with different stakeholders updates on project progress and policies. • Input data to create and manage spreadsheets on NWS’s workforce characteristics. • Analyze data and report their trends. • Select providers based on the best value and suitability for each project in hand. • Communicated with different stakeholders updates on project progress and policies.

General Practitioner

• Oct 2018 - Feb 2020

• Recorded a detailed medical history by listening to patients and tailoring the conversation with questions that enabled me to assess their needs. • Built strong connections with patients and their families ensuring treatment follow up and patient’s goals were being met. • Completed electronic lodgment of forms with government health agency. • Filled out daily excel metric reports to the supervisor to ensure record and adherence of safety protocols and guidelines. • Recorded a detailed medical history by listening to patients and tailoring the conversation with questions that enabled me to assess their needs. • Built strong connections with patients and their families ensuring treatment follow up and patient’s goals were being met. • Completed electronic lodgment of forms with government health agency. • Filled out daily excel metric reports to the supervisor to ensure record and adherence of safety protocols and guidelines.

Medical Information Associate

• Jun 2018 - Sep 2018

• Resolved enquiries and technical problems over the phone walking the customer step by step on the correct way to use their medication delivery device. • Performed outbound calls to follow up customer’s treatment experience and adherence. • Updated and maintaining client data on IRPS software. • Completed detailed reports on client’s medication side effects in accordance with governmental guidelines. • Arranged special services for patients as required, such as nurse home visits, medication reminder texts, etc.

Health Speaker

• Dec 2017 - Jul 2018

• Imparted educative seminars of up to 50 employ on how to live a healthier lifestyle to prevent disease. • Performed audience surveys to customize seminars based on their education level, goals, and cultural background. • Work collaboratively with fellow staff to develop and implement workplace safety strategies • Imparted educative seminars of up to 50 employ on how to live a healthier lifestyle to prevent disease. • Performed audience surveys to customize seminars based on their education level, goals, and cultural background. • Work collaboratively with fellow staff to develop and implement workplace safety strategies

Fraud Prevention Customer Service Analyst

• Jun 2013 - Aug 2014

• Excel at sell targets on Macy’s credit line increases. • Handled over 100 calls per shift maintaining high customer care standards. • Analyzed and interpret credit information to answer customer questions and clarify facts on their accounts. • Input customer data in software to process card authorizations and credit limit increase. • Excel at sell targets on Macy’s credit line increases. • Handled over 100 calls per shift maintaining high customer care standards. • Analyzed and interpret credit information to answer customer questions and clarify facts on their accounts. • Input customer data in software to process card authorizations and credit limit increase.