Experience

Moonrise Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Senior Reservationist/Front Desk Agent

  • Jun 2017 - Present

  • Act as lead reservationist, creating and detailing reservations • Receive all incoming calls to the hotel, answering inquiries and connecting guests to the appropriate department • Collaborate with the sales department assisting with group room blocks • Check guests in and out of a Four Diamond boutique hotel, while providing assistance and excellent service throughout their stay • Correct any possible billing or reservation errors before collecting payment for the guest account • Act as concierge to guests, recommending and arranging food & leisure excursions



Stoney Creek Hotels

• Hospitality

• Front Desk Supervisor

  • Jul 2016 - Apr 2017

  • Oversaw all front desk operations and supervised the 24-hour front desk staff • Hired and trained new front desk employees per company policy and standards • Acted as a liaison between hotel departments and managers, as well as and with outside clients and guests • Audited all incoming guest reservations, verifying billing methods were properly routed and special requests were met upon the guest’s arrival • Ordered and fulfilled gift shop and front office supply inventory • Created and updated spreadsheets to track hotel preventative maintenance and subsequent maintenance requests • Created and updated room blocks, balancing the room inventory as necessary



The Tiger Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Banquets & Events Supervisor

  • May 2016 - Jul 2016

  • Supervised a staff of 10 banquet servers and chefs • Effectively communicated food and beverage responsibilities between hotel outlets and the catering department • Held meetings with clients to plan a variety of events, from intimate corporate functions to weddings • Tracked and ordered inventory for the banquets and events department • Supervised a staff of 10 banquet servers and chefs • Effectively communicated food and beverage responsibilities between hotel outlets and the catering department • Held meetings with clients to plan a variety of events, from intimate corporate functions to weddings • Tracked and ordered inventory for the banquets and events department

• Front Desk Agent

  • Feb 2014 - May 2016

  • Checked guests in and out of a 181-room hotel • Informed guests of hotel amenities as well as available upgrades and Smart Travel Rewards benefits • Checked guests in and out of a 181-room hotel • Informed guests of hotel amenities as well as available upgrades and Smart Travel Rewards benefits