Experience

Northcott

• Australia
• Consumer Services
• 300 - 400 Employee

• Senior Project Consultant

  • Oct 2019 - Present



Consultant

• Executive Coach, Leadership & Cultural Change Capability Specialist and Consultant

  • Oct 2019 - Oct 2019



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Head of Sales & Service Capability Development

  • Sep 2013 - Aug 2019

  Leading a team to build the capabilities of our frontline to better execute on the strategy using world class behaviour change frameworks.

• Area Manager Retail South Western Sydney

  • Nov 2011 - Sep 2013

  Lead a team of 180 people to provide our customers with world class service while managing a successful profit and loss statement.

• Executive Manager Sales & Service NSW

  • 2004 - Nov 2011

  Leading a team of coaches to support frontline leaders to better execute the Banks S&S Toolkit.

• Executive Manager Group Sales & Service

  • Sep 2002 - Oct 2004

  I supported frontline leaders across the Group in better execution of the Sales & Service toolkit.

• Team Leader, Facilitation

  • Jan 2000 - Aug 2002

  Manager of a team of facilitators that supported all call centres in NSW.

• Learning Designer

  • Aug 1997 - Dec 1999

  Learning designer of key Retail Bank initiatives.