Experience

Archax

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Administrative Executive

  • Oct 2021 - Present

  • Perform all administrative and clerical duties necessary for effective office management. • Receiving and processing of communication channels acting as the administrative point of contact between the executive and the internal / external clients. • Organize, compile, update company records, and office policies as needed. • Support in maintaining HR records (201 file) for employees by recording the hiring, transfer, termination, change in job classification, tracking of vacation and sick leave and employment contracts. • Manage contracts and database of suppliers, contractors and consultants. • Overall point person for local suppliers assisting with accounting tasks to help make payments, process incoming invoices, verify receipts etc. • Manage Background check and ensure compliance for all employees. • Manage HMO provider and ensure employees medical benefits are provided and healthcare needs are addressed. • Conferring with Head of Operations in conducting and implementing background checks. • Initiate and implement best and effective practices in administrative functions. • Tasks related to talent acquisition and recruitment process - identifying, sourcing, screening, shortlisting, and interviewing candidates for jobs within the organization. • Aid in Human Resource activities related to attendance management for payroll preparation. • Help in organizing / scheduling new employee orientation, on-boarding and training programs. • Tasks related to Human Resources - Employee Relations and Employee Engagement. • Provide answers and accurate information to basic queries from employees, contractors, and consultants. Show less



FREELANCE

• Real Estate Virtual Assistant (Transaction Coordinator)

  • Dec 2020 - Jan 2023

  • Supervise all administrative duties for home buyer and seller transactions from contract to close. • Aid real estate agents, clientele, and other stakeholders with paperwork and ensure the completion of all escrow documents, such as appraisals, titles, and mortgage loans. • Ensure inspections are scheduled and assist with negotiating and completing any necessary repairs. • Make sure the buyer’s offer and counteroffers get approved by the seller to ensure a smooth real estate sales process. • Check each document to verify it has all the correct signatures and dates so the transaction process goes smoothly. • Arrange for events regarding the closing process, including moving schedules. • Enter client information into the client database system and submit appropriate documentation to the office broker for file compliance and keep track of transaction activity. • Submit commission/s making sure all documents are uploaded and approved by Compliance and MCA. Show less



yourtechy.com LLC

• United States
• IT Services and IT Consulting

• Business Development / HR - Admin Assistant

  • Oct 2018 - Sep 2020

  • Help identify rising business opportunities for the company. • Communicate new product developments to prospective clients and generate sales leads by pitching goods or services to clients. • Following up new business opportunities and setting up meetings. • Process payroll in a timely manner. • Process and comply with local or government reporting requirements. • Record, monitor and maintain the petty cash fund, payables, receipts etc. • Provide clerical and administrative support to management such as writing policies, HR research and compliance. • Assist in sourcing candidates - job ads, scheduling interview and job offer. • Organize, compile and update company and employee record as needed. Show less



Virtual Lead Managers

• Advertising Services
• 1 - 100 Employee

• Real Estate Virtual Lead Manager

  • Jan 2020 - Aug 2020

  • Lead Management - creating, updating and auditing new and old leads using CRM and phone system. • Client Management - creating follow up list, coordinate updates, setting appointment and reminders. • Administrative Task - creating reports, responsible for conducting market and demographic research and presentation. • Negotiates with prospects and creates agreements. • Responsible for monitoring the property management. • Renders assistance during acquisition and disposition of properties. Show less



NUTECH SOFTWARE DEVELOPMENT INC.

• Customer Support Manager

  • Jul 2016 - Oct 2018

  • Overseeing all aspects of the customer service experience including; troubleshooting processes and procedure. • Implementing improvements to increase customer service quality, handling customer complaints and escalated cases and maintain an orderly workflow according to priorities. • Implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message. • Developing service procedures, policies and standards to make procedures more time and cost-effective. • Liaising with technical, QA, management, vendors, contractors and key stakeholders to ensure quality of service and efficiency of department. • Championing and assisting in the implementation of product updates, policies and procedures within the Customer Support team. • Making regular reports to management about department milestones and progress. • Spear head recruitment - job ads, sourcing, screening, conduct assessment and interview. • Preparing support schedule and monitoring team attendance. • Holding regular meetings with department staff to discuss expectations and hear team concerns. • Provides training across all areas of customer support – product, process, core customer support skills, etc. • Conducting coaching sessions, performance evaluations and managing issues with the team members through assessment and subsequent corrective action protocol, keep accurate records and documenting customer service actions and discussions. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Nov 2012 - Jun 2016

  • Monitor, coach and evaluate agent performance, providing learning and coaching opportunities, and taking corrective action, if necessary. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls; anticipate and take escalation calls. • Identifying operational issues and suggesting possible improvements. • Preparing reports and analyzing data to assist management as they determine call center goals. • Working with other supervisors and management team members to support agents and maximize customer satisfaction. • Support account recruitment - interview, employee engagement up to termination. Show less