Head of Business Support

• Nov 2022 - Present

▶️ Key Achievements:🏆 Grew the number of people under my supervision from 3 to 17 and from heading 1 department to 3 departments.🏆 Head of business support for 3 companies Kenya/SA/Mauritius.🏆 Achieved 40% in growth on the supplier base during my 3-year period as SCM.🏆 Introduced less costly and efficient solutions reducing the cost of sales 20%.🏆 Spearheaded the adoption of a new ERP system that is more automated and spearheaded its implementation.🏆 Recognized as a top performer in the company balance scorecard.🏆 Achieved 30 % increase in efficiency in the back-of-office operations within the 1st quarters as head of business support.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Maintaining efficient and effective financial and operating systems and processes, high service levels and accountability across its core business functions, while continuously seeking to improve resource utilization.✦ Executing sourcing process that involves supplier identification, negotiation and supplier selection, accountability for the vendor contracting process, amendment, service requests, addendums and work orders.✦ Providing support to the CEO in the area of forward work planning, strategic financial management, budgetary analysis and reporting.✦ Promoting an organizational culture of collaboration, open and frequent communication, adaptation, alignment with a common vision, and celebration of success in achieving specific project and broader organizational objectives.✦ Setting up and improving effective management accounting systems and processes.✦ Developing and implementing accurate cash management strategies and undertake the approval of expenditures for staff, suppliers, and other external parties.✦ Establishing and maintaining close relationships with bankers and conduct negotiations concerning quality banking services and keep abreast of changes in financial regulations and legislation. Show less

Supply Chain Manager

• Jul 2019 - Nov 2022

▶️ Key Achievements:🏆 Grew from a head of department to a business leader in a span of 3 years.🏆 Reduced the Cost of operations by 5% in the current year.🏆 Implemented procedures to meet production deadlines, successfully executed service-level agreements and complied with regulatory requirements.🏆 Reviewed customer's complaints and initiated solutions in an effective and timely manner.🏆 Improved, deployed and standardized metrics method to garment affiliate site coordinators and trained them in the new procedures and policies.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Optimized operational resources while executing cost reductions and inventory controls.✦ Provided leadership on the development and implementation of supply chain business policies and procedures.✦ Reviewed the provision, procurement, stock-holding and stock control policies on a progressive basis.✦ Executed demand flow verification processes, engage din short- and long-term planning and conducted inventory analysis for warehouse utilization and coordination.✦ Identified process bottleneck and agreed and implemented solutions in a timely manner.✦ Developed, facilitated, implemented, monitored and reviewed the supply chain plan.✦ Coordinated internal monitoring and evaluation of supply chain functions to ensure compliance with procurement laws, regulations and practices.✦ Ensured adherence to health and safety standards, rules, government regulations and company policies and procedure.✦ Reviewed order requests in regards to the technical specification, selection & exclusion criteria, allocated budget & funding.✦ Initiated and innovated strategies such as consignment stocking framework, and strategic contracts geared towards the creation of value for money.✦ Maintained key working relationships for raw materials, supplies and capital equipment. Show less

Corporate Sales Executive

• Dec 2018 - Jun 2019

▶️ Key Contributions & Results ✦ Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. ✦ Maintained relationships with clients by providing support, information, and guidance, researching and recommending new opportunities; recommending profit and service improvements. ✦ Prospected, built-up of a pipeline, followed up and closed the sale. ✦ Projected intended sales figure weekly and monthly by analysis the quotes submitted and discussion with clients. ✦ Maintained and developed existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction. ✦ Planned and prioritised personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity. ✦ Built and nurtured strong relationships with key decision-makers in corporate accounts, understanding their needs and aligning solutions to meet their business objectives. ✦ Conducted in-depth needs analysis and consultative selling to identify customer pain points and propose customized solutions. ✦ Collaborated with cross-functional teams, including marketing and technical, to tailor offerings and deliver compelling value propositions. Show less

Assistant Commercial Manager

• Jul 2013 - Jul 2018

▶️ Key Contributions & Results ✦ Oversaw import process; followed up on the original documents, tracked consignment and advised the factory on the ETA of the imports. ✦ Offered direction and instruction from the receipt of the order to its delivery. ✦ Provided sales and raw material purchase report and yearly sales forecast. ✦ Export and import documentation: preparation of invoices, packing lists and all the certificates as per the requirements of the country of destination. ✦ Coordinated with both production, shipping and accounts departments on shipment and payment. ✦ Developed and implemented business plans and commercial strategy for the market and ensured the attainment of company sales goals and profitability. ✦ Fostered and built good customer relationships for revenue growth and customer retention. ✦ Set marketing targets for staff in the department and assess their performance to ensure targets were achieved. ✦ Closed oversight towards day to day sales targets, and repayment rate, to meet both short-term and strategic objectives of the department. ✦ Steered market research and intelligence, and conceptualize our products for the market. Show less

Accounts Clerk

• Jun 2012 - Jul 2013

▶️ Key Contributions & Results ✦ Investigated and resolved internal accounting variances to keep records current. ✦ Prepared balance sheet and income statement account movements and ensured they reflected the correct balances. ✦ Kept records of all transactions including petty cash invoices and creditors payment. ✦ Prepared, examined and analyzed financial statements to assess accuracy, completeness and conformance to reporting and procedural standards. ✦ Identified discrepancies in ledgers and accounts, tracked them to the source and corrected them. ✦ Reduced complaints from service providers by streamlining the payment process and ensuring issues were resolved on time. ✦ Facilitated "no-fault" internal and external audits as a result of accurate records and sound recordkeeping. ✦ Monitored the status of accounts receivable and payable to facilitate efficient processing. ✦ Reported financial data and updated financial records in ledgers and journals. ✦ Maintained accurate and complete documentation for all financial department procedures. ✦ Prepared reports for upper management detailing key financial metrics. ✦ Tracked all expenses and inventory purchases against budget guidelines. Show less

Customer Consultant

• May 2011 - Apr 2012

▶️ Key Contributions & Results ✦ Resolved different client mobile, internet, business online service issues by understanding the root cause of the problem and managing it in a timely manner. ✦ Increased customer relations by assisting clients in personalizing their accounts through active listening to their immediate needs and providing accurate information on products. ✦ Properly managed personal and busines accounts by following organizational policies to meet department goals. ✦ Addressed problems in an initiative-taking and knowledgeable manner to maintain and enhance client’s satisfaction. ✦ Managed calls daily to resolve customer inquiry with accurate transactions and exceeding the customers satisfaction. ✦ Analysed customer need and suggested suitable solutions by adding products and services. ✦ Assisted internal and external customers either by telephone or electronic mediums identifying, researching, and aiding customers inquiries. ✦ Improved customer wait times by exceeding the company average for client queries. ✦ Raised ideas towards business/process improvements and followed through to implementation. Show less

Financial Accountant

• Feb 2010 - Apr 2011