Experience

ICS Learn

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Group Head of Curriculum

  • Nov 2016 - Present

  Responsible for leading the development of the group wide curriculum strategy for the ICS Learn Group. Ensuring all aspects of the design, development and delivery of all curriculum to achieve the overall group strategy.

• Head of CIPD Programmes

  • Sep 2013 - Present

  To ensure the quality standards required by CIPD are upheld in all aspects of programme delivery;Develop and implement robust QA procedures and enhancement plans for CIPD programmes;Be the named contact for the quality assurance and delivery of the CIPD Programmes;Manage the relationship with CIPD ensuring that contractual requirements are met and new business opportunities explored;Manage the CIPD mentors including the provision of training, monitoring performance and objective setting

• Head of Mentoring Services

  • Nov 2009 - Aug 2013

  Responsible for the management of the ICS Higher Education Mentor Team;Responsible for student support experience including communication strategy, online support and production of additional resources;To act as principal operational contact with FE and HE partners;To manage the strategy for proactive contact, progression and completion;To ensure the team are aware of the necessary information re the summative assessment procedures and assessment boards, in accordance with communication from Quality Assurance and HE Product;Principal contact for student complaints and appeals as per the ICS complaints and appeals procedures;To ensure the team update the system to reflect student achievements;General performance management and reporting of statistical work volumes.

• CIPD Programme Manager

  • Oct 2007 - Nov 2009

  To monitor and maintain the control of all administration relating to student assessment procedures; skills development workshops, external examinations and CIPD Moderation; Timetabling and organising venues and trainers for Skills Development Workshops (150 events pa);Organisation of Tutor Conferences;Attending CIPD Conferences and Events;Liaison between ICS, Tutors, Students and internal staff in relation to changes affecting assessment criteria and syllabus changes;Sourcing data and articles to ensure student success;Quality Control of Tutors and external examination and workshop venues.

• Examinations and Tutorial Services Supervisor

  • Jan 2001 - Oct 2007

  To monitor and maintain the control of all administration relating to student assessment procedures; supervision of a team of four internal staff handling c.120k mail items and 20k inbound calls p.a.;Responsible for recruitment-training-appraisal-performance cycle for staff ;Developing and maintaining procedures to route assessment work to 150 external freelance academic staff;Managing freelance academic staff: recruitment, pay negotiation;Negotiating service level agreements and ensuring that external staff work within stipulated guidelines and timeframes;Event management of all examination diets and student workshops, including negotiation of fees / service with suppliers;Assisting in budget planning for both examinations and tutorial services; managing within agreed budget;

• Examinations Co-ordinator

  • May 1996 - Dec 2000

  To monitor and maintain the control of all administration relating to professional bodies’ examination structures; Plan and control the provision of all examination venues for all examinations offered by ICS; Advise on course administration/content changes within each examination group/course; To liaise with professional bodies as and when required and to promote a good working relationship with these bodies; To maintain a suitable communication channel with the Professional Education Departments within each awarding body in relation to student memberships, registrations, examinations and student welfare; Managing all event costs within agreed budgets.

• Further Education Co-ordinator

  • Oct 1994 - Apr 1996

  Vetting of GCE Enrolments; College Allocations; Control and Despatch of Tutor Materials; IPD Examination Co-ordination; NEBSM (ILM) Administration; GCSE student queries; File and Database Maintenance.

• Corporate Training Division Administrator

  • Dec 1992 - Sep 1994

  All administration in relation to Corporate Sales, Invoicing, Credit Control, Database Maintenance, Lead Distribution, Mailings and Enrolment Processing.

• Administration Assistant - IPD Department

  • May 1992 - Nov 1992

  Processing of Enrolments; Planning and Scheduling of Workshops; Attendance at Workshops (Public Relations); Maintenance of Student Records; Processing Assignments and Operation of Telephone Support System.



ICS Learn

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Administration Assistant - Product Development Department

  • May 1990 - Apr 1991

  Library Maintenance; Typing of Monthly Reports and Outbound Mail; Maintenance of Monthly Sales Figures; Maintenance of Tutor Database and General Administration Duties, DTP

• Office Junior

  • Nov 1989 - Apr 1990

  Mail Distribution; Mail Despatch; Despatch of Stationery to Students; Filing and General Duties.