Margaret Martinez
Data Science Instructor at Learning Source- Claim this Profile
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Bio
Nolan Hardeman
Margaret is a wonderful partner that always puts the team and mission first. She goes out of her way to ensure that her juniors have the resources available to not only succeed, but also find pride in accomplishing their job. A wonderful leader that strives for excellence in every aspect of her role: she is a brilliant edition to any team! Her willingness to laugh, learn, and share her knowledge greatly contribute to the morale of her company, and the troupe she oversees.
Nolan Hardeman
Margaret is a wonderful partner that always puts the team and mission first. She goes out of her way to ensure that her juniors have the resources available to not only succeed, but also find pride in accomplishing their job. A wonderful leader that strives for excellence in every aspect of her role: she is a brilliant edition to any team! Her willingness to laugh, learn, and share her knowledge greatly contribute to the morale of her company, and the troupe she oversees.
Nolan Hardeman
Margaret is a wonderful partner that always puts the team and mission first. She goes out of her way to ensure that her juniors have the resources available to not only succeed, but also find pride in accomplishing their job. A wonderful leader that strives for excellence in every aspect of her role: she is a brilliant edition to any team! Her willingness to laugh, learn, and share her knowledge greatly contribute to the morale of her company, and the troupe she oversees.
Nolan Hardeman
Margaret is a wonderful partner that always puts the team and mission first. She goes out of her way to ensure that her juniors have the resources available to not only succeed, but also find pride in accomplishing their job. A wonderful leader that strives for excellence in every aspect of her role: she is a brilliant edition to any team! Her willingness to laugh, learn, and share her knowledge greatly contribute to the morale of her company, and the troupe she oversees.
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan, 2022- Nov, 2024
Experience
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Learning Source
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United States
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Education Administration Programs
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1 - 100 Employee
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Data Science Instructor
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Oct 2022 - Present
Provide instruction and technical questions, debugging, code review and conceptual knowledge of R, Python, SQL, Excel, Tableau, AWS, Visual Studio, Jupyter Lab, and Project Management: Provide instruction and technical questions, debugging, code review and conceptual knowledge of R, Python, SQL, Excel, Tableau, AWS, Visual Studio, Jupyter Lab, and Project Management:
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Woz U
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United States
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Education Management
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1 - 100 Employee
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Data Science Sr Mentor
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May 2021 - Sep 2022
• Collaboratively developed automated student outreach resulting in over 200 Hands On Helpers sent out weekly improving student experience, knowledge and pass rates • Collaboratively built SOP and trained 9 mentors, 2 Sr. Mentors to support 400% growth of DS program and delivering a high-quality student experience transforming students into employees. • Constant collaboration with instructors, clients, students, and support personnel to improve curriculum, retention, attendance, persistence, and pass rates Show less
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Desert Financial Credit Union
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United States
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Financial Services
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700 & Above Employee
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Sr Project Manager
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Sep 2019 - Aug 2020
Created Member Experience Center Dashboard & Executive Weekly Summary requiring: • Data extraction from 8 disparate systems to culminate 56 data points • Executive summary included 20 graphs for omni channel service level metrics, customer experience ratings, quality ratings, as well as contact center productivity. o Resulting in weekly insights to identify and bring resolution or mitigate escalation points • Created Virtual Mentoring Process: Collaborated with Learning and Development to which was implemented across multiple departments to support 30+ work at home new hires Show less
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Televerde
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United States
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Business Consulting and Services
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300 - 400 Employee
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Director of Operations
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Mar 2008 - Mar 2019
Built a global culture of ownership by leading a team of 6 Sr. Performance Managers who identified and drove successful B2B omni channel marketing and sales strategies exceeding client expectations. Optimized campaigns and resources driving company and team performance: Operations Director 2008 – 2019 Sr. Performance Manager 2005-2008 Project/Performance Manager 2003- 2005 • Collaborated cross functionally (Marketing, Sales, IT, Account Management, Ops) to implement marketing technology and best practices to support Televerde’s largest multi-tiered strategic global clients: SAP, Marketo, Eloqua, Hitachi, Avaya, Pitney Bowes, NetApp, SunPower producing $1.2B in annual pipeline and $302M in closed revenue for clients across 5 sites. • Developed progressive development plan resulting in elevating calling agents’ performance to 122% to goal, conversion rates of 36.7%. • Developed A Player Hiring, Recruiting, Training, Coaching and Mentoring program reducing ramp time from 90 days to <60 days. • Opened and established Televerde’s APAC site in Melbourne Aus resulting in 3 new strategic global relationships within a 6 month period by implementing and onboarding leadership and agents. • Developed and trained Metrics Driven Campaign Management resulting in quick resolution reducing troubleshooting escalations by 58% • Opened, established, staffed 2 new US call centers to support the business expansion of 54% • Developed and implemented new Inbound & Web services for first omni-channel capability to new and existing clients resulting in new annual revenue stream 5 fold in the first 3 years • Cross collaborated to develop and implement the Professional & Personal Mentorship program resulting in the founding Arouet, 5013C organization Show less
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Call Center Director
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Oct 1999 - Sep 2002
Led senior management team who held responsibility for multi location Inbound/Outbound call center of 28 managers and 325 occupational employees. Departments included HR, IT support, Project, Product and Process Management, Training development and delivery, Results Reporting and Forecasting and Accounts Receivable Management of $700M annually. • Strategized, reported trend analysis of AT&T accounts receivable annual portfolio of $700M to reduce outstanding accounts receivable portfolio by ~8%, days billed outstanding below 35 days. • Tier 1 support for Dialer, PBX, billing and collection systems for 2 sites reducing system outages by 80% through service level agreements. • Project managed system enhancements for the Integrated Response System that improved the completion rate by 6%. • Designed, developed and implemented the collection process for the early identification of high-risk customers, reducing Net Bad Debt by $8.3M. • Recognized for the 1998 bankruptcy conference where proposed ideas resulted in the restructure of AT&T's bankruptcy unit including a rolling sale of claim and redesign of the bankruptcy system and procedures. • Developed and delivered management and occupational training programs for the Customer Financial Services branch of AT&T. Show less
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Education
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2007 - 2009
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General -
2020 - 2021
Woz U
Data Modeling/Warehousing and Database Administration, 4.0
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