Margaret H. Cooley
Care Coordinator at Companions & Homemakers- Claim this Profile
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Topline Score
Bio
Scott O'Carroll
Margaret assimilated and achieved sales goals faster than anyone I hired in twenty years at the company. She is an excellent and empathetic communicator, quick to develop relationships that last.
Scott O'Carroll
Margaret assimilated and achieved sales goals faster than anyone I hired in twenty years at the company. She is an excellent and empathetic communicator, quick to develop relationships that last.
Scott O'Carroll
Margaret assimilated and achieved sales goals faster than anyone I hired in twenty years at the company. She is an excellent and empathetic communicator, quick to develop relationships that last.
Scott O'Carroll
Margaret assimilated and achieved sales goals faster than anyone I hired in twenty years at the company. She is an excellent and empathetic communicator, quick to develop relationships that last.
Credentials
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Certified Alzheimer's Training
Alzheimer's Association®Jul, 2015- Nov, 2024 -
CTA - Certified Travel Agent
The Travel Institute -
CTC - Certified Travel Counselor
The Travel Institute
Experience
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Companions & Homemakers HCA 0002052
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United States
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Consumer Services
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1 - 100 Employee
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Care Coordinator
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Feb 2011 - Present
Handle incoming calls from clients and caregivers, answering questions about the services we provide, assist with finding best possible match, and setting up new services or changes to existing services as needed. Conduct outreach and quality assurance monitoring. Special duties and projects as assigned, and back up to after hours and branch offices as needed. This position requires high level of customer service, multi-tasking, accuracy, a pleasant phone voice, and ability to handle constant… Show more Handle incoming calls from clients and caregivers, answering questions about the services we provide, assist with finding best possible match, and setting up new services or changes to existing services as needed. Conduct outreach and quality assurance monitoring. Special duties and projects as assigned, and back up to after hours and branch offices as needed. This position requires high level of customer service, multi-tasking, accuracy, a pleasant phone voice, and ability to handle constant changes. Show less Handle incoming calls from clients and caregivers, answering questions about the services we provide, assist with finding best possible match, and setting up new services or changes to existing services as needed. Conduct outreach and quality assurance monitoring. Special duties and projects as assigned, and back up to after hours and branch offices as needed. This position requires high level of customer service, multi-tasking, accuracy, a pleasant phone voice, and ability to handle constant… Show more Handle incoming calls from clients and caregivers, answering questions about the services we provide, assist with finding best possible match, and setting up new services or changes to existing services as needed. Conduct outreach and quality assurance monitoring. Special duties and projects as assigned, and back up to after hours and branch offices as needed. This position requires high level of customer service, multi-tasking, accuracy, a pleasant phone voice, and ability to handle constant changes. Show less
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Independent Contractor - Recruiting, Marketing, Writing
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Farmington, CT
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Healthcare Recruiter and Marketing Coordinator, Writer
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Apr 2009 - Jan 2011
Recruited nurses for Travel and Permanent assignments nationwide and handled marketing efforts for a startup Healthcare staffing firm, MNR Staffing. In conjunction with this job, I also canvassed local businesses and wrote reviews for an online directory and local news source, Farmington PATCH, during their start up phase in the local market area. Both of these positions were commission based compensation and freelance only while looking to secure a permanent position. Recruited nurses for Travel and Permanent assignments nationwide and handled marketing efforts for a startup Healthcare staffing firm, MNR Staffing. In conjunction with this job, I also canvassed local businesses and wrote reviews for an online directory and local news source, Farmington PATCH, during their start up phase in the local market area. Both of these positions were commission based compensation and freelance only while looking to secure a permanent position.
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Procare USA
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Healthcare Recruiter
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Sep 2006 - Mar 2009
Recruit and process US and Foreign Nurses for travel assignments and permanent placements nationwide. Maintain and update data base to include medical terminology and candidate documentation, process inquiry calls, utilize Vendor Management Systems, qualify placement leads, obtain performance reviews, structure and negotiate compensation arrangements including housing, benefits and travel funds, assemble documents for licensing and pre-employment compliance. Maintain and manage up to 30… Show more Recruit and process US and Foreign Nurses for travel assignments and permanent placements nationwide. Maintain and update data base to include medical terminology and candidate documentation, process inquiry calls, utilize Vendor Management Systems, qualify placement leads, obtain performance reviews, structure and negotiate compensation arrangements including housing, benefits and travel funds, assemble documents for licensing and pre-employment compliance. Maintain and manage up to 30 healthcare professionals on assignment each month. Follow Joint Commission (JCAHO) and HIPAA protocols. Employment ended when company was sold to out of state firm. Show less Recruit and process US and Foreign Nurses for travel assignments and permanent placements nationwide. Maintain and update data base to include medical terminology and candidate documentation, process inquiry calls, utilize Vendor Management Systems, qualify placement leads, obtain performance reviews, structure and negotiate compensation arrangements including housing, benefits and travel funds, assemble documents for licensing and pre-employment compliance. Maintain and manage up to 30… Show more Recruit and process US and Foreign Nurses for travel assignments and permanent placements nationwide. Maintain and update data base to include medical terminology and candidate documentation, process inquiry calls, utilize Vendor Management Systems, qualify placement leads, obtain performance reviews, structure and negotiate compensation arrangements including housing, benefits and travel funds, assemble documents for licensing and pre-employment compliance. Maintain and manage up to 30 healthcare professionals on assignment each month. Follow Joint Commission (JCAHO) and HIPAA protocols. Employment ended when company was sold to out of state firm. Show less
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ESPN
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United States
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Broadcast Media Production and Distribution
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700 & Above Employee
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Travel Event Coordinator II
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Feb 2006 - Jul 2006
Travel arranger and event coordinator -short term contract during heavy sports season, contract extended from 3 months to 6 months. After completion of contract, found full time employment elsewhere. Travel arranger and event coordinator -short term contract during heavy sports season, contract extended from 3 months to 6 months. After completion of contract, found full time employment elsewhere.
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American Express Global Business Travel
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United States
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Travel Arrangements
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700 & Above Employee
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Senior Travel Consultant
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Sep 1998 - Feb 2006
Travel arranger and meeting planner at Garris Travel Services/American Express. Handled travel arrangements for senior executives of a key corporate account, as well as cruise, air, hotel and car arrangements for retail clients. Tripled my sales in one year and continued adding an average of 10 percent yearly.
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Travel Agency Manager
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Aug 1991 - Aug 1998
Manager of retail operations for $7M travel agency, Gibson World Travel/American Express, handling air, cruise, hotel and car arrangements, as well as key corporate accounts regarding VIP care. In conjunction with this position, I also taught the in-house travel school program in the evenings, and was frequent on-air guest of local CBS news station for their morning talk show, or as needed interviews on current travel issues. Managed staff of 10 including outside sales team oversight.
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US Travel Systems/McKenna Travel
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Windsor, CT
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Travel Agency Manager
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Aug 1985 - Jul 1991
Manager of onsite $2.5M corporate travel account, handling day to day operations, travel arrangements for senior executives, and on and offsite meeting planning for 10-400 attendees. Manager of onsite $2.5M corporate travel account, handling day to day operations, travel arrangements for senior executives, and on and offsite meeting planning for 10-400 attendees.
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Fugazy International Travel, Colpitts Travel
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Hartford, CT, Syracuse, NY
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Travel Consultant
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Mar 1983 - Aug 1985
Travel Consultant handling both Leisure and Corporate Travel clients Travel Consultant handling both Leisure and Corporate Travel clients
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Education
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1999 - 2001
The Travel Institute
CTC, CTA, Travel Industry Management -
1982 - 1983
Fugazy International Travel School
Certificate, Travel and Tourism -
1977 -
UCONN
English Language and Literature, General Studies, Agriculture
Community
