Experience

ORP Surgical, LLC

• United States
• Medical Device
• 1 - 100 Employee

• Customer Service Coordinator

  • Aug 2017 - Present

  • I have handled customer service for Stryker Trauma cases for a medical device distributor. • My primary responsibilities have included: o Handle a high volume of cases with speed, accuracy and precision resulting in a very low error rate. o Create individual orders in Stryker’s system (Oracle platform) for every surgical case using Stryker Trauma products in the metro Denver area, southwest Colorado, northern Colorado, Wyoming, and western Nebraska. o Process all Stryker Trauma direct orders from hospitals for the same above regions. o Work directly with sales representatives and hospitals to verify sterile lot controls and correct errors before processing was complete. o Ensure replacement products are requested and shipped in a timely manner for facilities and sales representatives to have the surgical parts and supplies necessary. o Confirm that all billing aspects in the Stryker system agrees with the ORP Surgical internal system (Mobile WorkForce). o Coordinate with Stryker departments, department heads and upper management to:  Request and confirm new facilities are added to their system  Connect surgeons to the proper facilities where they work  Correct and clarify billing issues  Resolve issues to ensure cases were billed before the month’s end • Other responsibilities include: o Track and restock warehouse inventory when primary inventory manager is not available. o Track and record inventory usage and replenishment. o Review all unbilled Stryker orders to determine necessary actions. o Invoice processing to internally close billed orders. Show less



ATBS Accounting Tax & Business Solutions

• Australia
• Accounting
• 1 - 100 Employee

• Data Specialist

  • Aug 2013 - Aug 2017

  • I worked in the Accounting department of a tax and bookkeeping company as a Data Entry and Bookkeeping Specialist. • My responsibilities included: o Analyzing receipts and invoices that clients send, determining if the client’s paperwork is deductible, and properly indexing the deductions for the client’s profit and loss statement. o Evaluating and indexing earnings and deductions from a client’s settlement statement. o Contacting and communicating with clients for a variety of reasons:  Clarify settlement items  Explain items that are deductible/nondeductible to help the client save money and time  Request necessary supporting documents from clients o Running reports to find any missing or overlooked client documents. o Printing and checking monthly client profit and loss statements. o Maintaining rapport with other departments in the company to have a constructive work environment. Show less



PDQ Truck, LLC

• Office Assistant

  • Mar 2013 - Aug 2013

  • I worked as office staff for a small trucking company. • My responsibilities included: o Accounts payable. o Accounts receivable. o Preparing, scanning, faxing, and sending paperwork and bills of lading for invoicing. o Answering phones and directing calls to the appropriate person. o Communicating with drivers, customers, vendors, and the owner via phone, text, e-mail and in person. o Checking activity and balances of bank and credit card accounts. o Tracking and documenting quarterly IFTA reports. o Organizing files and appropriately filing papers. o Weekly payroll for employees and independent contractors, using QuickBooks and Excel. Show less



Macomb Community College

• United States
• Higher Education
• 700 & Above Employee

• Lab Assistant

  • Sep 2001 - Dec 2012

  • I worked as a Level 3 Lab Assistant in the biology and chemistry departments. • I prepared and set up the student exercises for general biology, microbiology, anatomy and chemistry classes. I also provided the professors with any additional materials or help they may need. • My responsibilities included: o Preparing chemicals and various types of media. o Rinsing and dispersing bacteria. o Sterilizing inoculated media. o Organizing and properly setting laboratory exercises and rooms to assure smooth coordination o Helping and directing Level 1 and 2 lab assistants. Show less