Margaret Emond
Client Success Coordinator at AOS American Office Solutions- Claim this Profile
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Bio
Credentials
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Email Marketing Certification
HubSpotFeb, 2020- Oct, 2024 -
Sales Software Certification
HubSpotAug, 2019- Oct, 2024
Experience
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American Office Solutions - AOS
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United States
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Retail Office Equipment
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1 - 100 Employee
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Client Success Coordinator
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Sep 2018 - Present
• Establishing a Culture of CARE with our clients to build lasting relationships based on communication, trust, and action. • Working with a dedicated team to craft digital marketing strategies that evolve with the needs of our community. • Developing processes and procedures to create effective workflow management utilizing the latest technology. • Establishing a Culture of CARE with our clients to build lasting relationships based on communication, trust, and action. • Working with a dedicated team to craft digital marketing strategies that evolve with the needs of our community. • Developing processes and procedures to create effective workflow management utilizing the latest technology.
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United Methodist Retirement Communities
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Chelsea, Michigan
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Scheduling Coordinator
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Apr 2017 - Jun 2018
• Established and maintained schedules within multiple union and non-union departments. • Ensured daily staffing was in accordance with state/federal requirements, census needs, & staff preferences. • Managed payroll for 140 staff including monitoring time cards, time off requests, and entering applicable schedules into the ADP system. • Responsible for various administrative support functions such as form creation, process updating, reporting, and maintaining employee documentation. Show less
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TLC Eyecare & Laser Centers
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Hospitals and Health Care
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1 - 100 Employee
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Administrative Assistant
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Nov 2012 - Apr 2017
• Additional roles included Executive Assistant to the CEO, Surgical Counselor, and Surgical Scheduler. • Responsible for administrative support including correspondence, reporting, file maintenance, project management, and marketing development. • Counseled patients on scheduled procedures, verified insurance coverage, and coordinated care with area ambulatory surgical centers while assuring confidentiality and HIPAA compliance. • Accurately posted payments to patient accounts, researching and resolving any unpaid commercial insurance claims, and maintaining up to date knowledge of ICD-10 medical coding requirements. Show less
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Adecco
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Switzerland
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Staffing and Recruiting
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700 & Above Employee
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Recruiter
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2011 - 2012
• Responsible for creation of a recruiting and interviewing plan for each open position. • Conducted regular follow-up with managers to determine the effectiveness of recruiting plans. • Maintained accurate documentation of all client, candidate, and associate interactions. • Responsible for creation of a recruiting and interviewing plan for each open position. • Conducted regular follow-up with managers to determine the effectiveness of recruiting plans. • Maintained accurate documentation of all client, candidate, and associate interactions.
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Baker College
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United States
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Higher Education
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700 & Above Employee
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Residence Hall Receptionist
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Sep 2006 - Jun 2010
• Served as an accurate, effective and professional liaison between students and the staff. • Responsible for administrative and clerical support. • Served as an accurate, effective and professional liaison between students and the staff. • Responsible for administrative and clerical support.
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Education
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2005 - 2010
Baker College of Owosso
Bachelor of Business Administration (BBA), Degree in Management/ Minor in Marketing -
Baker College of Owosso
Community
